Selecting your province and language helps us display the correct provincial pricing information. By continuing, you agree to the Legal Terms and acknowledge that you have reviewed the Privacy Policy.
Toyota Canada Inc., which includes Toyota, Lexus, Gazoo Racing, and Scion brands (collectively “TCI”), respects your right to privacy. This Policy outlines how TCI’s privacy principles protect your privacy as a key part of TCI’s on-going sales and services relationship with you as a valued customer. The privacy principles apply to all personal information that TCI collects from customers. Personal information refers to any personally identifiable information about you. It does not include information about non-identifiable individuals, such as aggregate or anonymized information.
In connection with your vehicle purchase or lease, TCI collects the information provided by you that is necessary for your TCI dealership to complete the transaction, including your name, address, telephone number(s), email address, driver’s license and insurance information. TCI also records information respecting the vehicle purchased or leased, the price and other transaction information.
TCI will also collect personal information from you through customer surveys, inquiries or requests for information and your visits to TCI Sites. You will only be asked to provide personal information in order to enable TCI to provide you with a service (such as sending you a new vehicle brochure, assisting you in contacting a dealership, or enabling you to complete online credit or job applications).
If you apply for credit with Toyota Credit Canada Inc. (“TCCI”), TCCI will obtain credit approval information from you and third parties. The full TCCI Privacy Policy, which outlines how TCCI’s privacy principles protect your privacy as a key part of its ongoing business relationship with you as a valued customer, is available here: TCCI Privacy Policy or at www.toyota.ca/privacy.
TCI will collect information relating to your service transactions with authorized Toyota and Lexus dealerships. As part of TCI’s ongoing efforts to better understand your automotive needs and improve the products and the quality and efficiency of TCI and its dealerships’ provision of these products and services to you, TCI will, from time to time, ask you to provide information regarding your purchase preferences, demographics and lifestyle through customer surveys.
TCI will also collect any information that you provide through your customer service inquiries or when TCI responds to your requests for information.
TCI also collects information that you provide during visits to TCI web sites, dealership web sites, interactive features, and applications, as well as our X (formerly known as Twitter), Facebook and other social media network sites (collectively, “Sites”), including contact information, vehicle information, customer survey information, visitor’s dealership and language preferences, owner information, and contest entry information.
TCI uses different methods to collect personal information from and about you including through:
You may give TCI your personal information by corresponding with TCI or by using our Sites, including without limitation TCI’s web sites’ features and services. This includes personal information you provide when you:
As you interact with our Sites, we will automatically collect technical information and internet activity information about your device(s) and browsing actions and patterns. We collect this information by using cookies, pixels, server logs and other similar technologies.
TCI may use your personal information for the following purposes:
For the purposes outlined above TCI may disclose your personal information to (i) TCCI; (ii) Toyota and Lexus dealerships; (iii) Toyota and Lexus dealer associations; (iv) SiriusXM; and (v) their and our respective service providers, and by all of them to each other.
TCI will also share your information with select TCI marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt out of communications with TCI’s marketing partners. Your personal information may be transferred to third-party service providers that TCI uses to assist in managing and processing your personal information.
TCI will not disclose any of your personal information to any other persons, except (i) with your prior consent; (ii) in connection with a sale of all or substantially all of the assets of one of TCI’s businesses; or (iii) as may be required or permitted by law.
Some of our products and services may have additional privacy terms that apply, such as vehicles equipped with Connected Services technologies. Please go to our Connected Services Privacy Notice at www.toyota.ca/connectedservices-privacy to learn more about our Connected Services vehicle and personal data collection, use and sharing practices. Where product- or service-specific terms conflict with this Privacy Policy, the product or service specific terms shall govern.
By providing us with personal information, you acknowledge and agree that such personal information may be transferred to other jurisdictions for processing and storage, including in servers located across Canada and in the United States, where laws regarding the protection of personal information may be less stringent than the laws in your jurisdiction. Further, such personal information may be accessible to law enforcement, national security authorities, government authorities, and the courts of such jurisdictions.
Your consent may be given expressly or implied, depending on the circumstances.
In connection with your vehicle purchase or certain service requests you will be asked to consent expressly to TCI’s collection of personal information for the purposes identified herein.
When you visit TCI’s Sites and/or provide us with an online-based consent, you consent to TCI’s collection, use and disclosure of your personal information that you provide on the Sites.
In other cases, your consent is communicated through your decisions or actions, such as when you respond to a customer satisfaction survey, request a product information brochure from the Sites, register for updates on the Sites or complete an online job application.
By providing any personal information in any email request or any interactive activities on TCI’s Sites, you consent to TCI’s collection, use and disclosure of that information consistent with this Privacy Policy.
If you provide TCI with any personal information of another individual, you represent that you have obtained all necessary consents from such individual to enable us to use and disclose such personal information consistent with this Privacy Policy.
Unless you request TCI not to do so, you agree that TCI may use and disclose to TCCI, Toyota, Lexus, and Scion dealerships and to dealer associations your personal information for the purposes of selectively including you in advertising and marketing campaigns designed to increase the awareness of Toyota, Lexus or Scion brand products and services and the goodwill associated with TCI’s businesses. Some of TCI’s advertising and marketing campaigns include sending out Toyota, Lexus or Scion newsletters, service reminders and promotional offers, or the making of calls. If you would prefer that TCI not use your personal information for such advertising or marketing campaigns, please contact TCI in any of the ways described below under the heading “Contact Us”.
TCI will only send email, text or other electronic messages to you if you have existing vehicle warranty and/or Extra Care Protection coverage or some other form of business relationship with TCI, or have asked for or otherwise agreed to receive emails, texts or other electronic messages from TCI. TCI may also from time to time request your consent on behalf of any of or all of TCCI or Toyota, Lexus, and Scion dealerships and dealer associations, and TCI marketing partners.
Non-Personal Information. Except for Device Identifiers, as noted below, when you visit TCI’s web sites, and unless you tell TCI who you are or reveal any other personal information, TCI does not collect or store any information about you. The only information TCI collects and stores is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, and referring web site and the pages you request. TCI uses this non-personally identifiable information to generate aggregate statistics regarding TCI’s web site activity such as page views, use of the Sites. (collectively, “Usage Information”). Usage Information is generally non-identifying but if at any time TCI can associate such information with you as a specific and identifiable person, TCI treats it as Personal Information.
Cookies Cookies are files that your web browser places on your computer's hard drive that permit TCI to tell whether, and if so, how many times, you have accessed TCI’s web sites previously, your language of choice, your dealer of choice, the province in which your internet provider resides, internet user behavioral analysis. Cookies may also be used to associate you with social networking Sites, such as Facebook or X. Cookies may also be used to associate you with third-party social media sites, such as Facebook, Instagram, YouTube, TikTok or X.
You may choose to decline or accept cookies if your browser permits, but doing so may affect your use of TCI’s web sites and your ability to access certain features of the web sites. For more information, refer to TCI’s Cookie Notice at https://www.toyota.ca/toyota/en/cookie-notice.
Pixel tags. A pixel tag is a transparent graphic image, sometimes called a web beacon, clear GIFs or tracking beacon, placed on a web site or in an e-mail, which indicates to us that a page or e-mail has been viewed. In addition, a pixel tag may tell your browser to get content from another server.
Device Identifier. TCI automatically collects your IP address or other unique identifier ("Device Identifier") for the device (computer, mobile phone, tablet or other device) you use to access the Sites. A Device Identifier is a number that is assigned to your device when you access a website or its servers, and our computers identify your device by its Device Identifier. TCI, and our affiliates and service providers may use a Device Identifier to, among other things, administer the Sites; help diagnose problems with our servers; analyze trends; track Usage Information and gather broad demographic information for aggregate use.
Third-Party Links. TCI’s web sites contain links to other sites. When you click on links that take you to third party web sites, you will be subject to the third parties' privacy policies. While TCI supports the protection of privacy on the Internet, TCI is not responsible for the actions of third parties or for their privacy practices. TCI encourages the users of its web sites to be aware when they leave the web sites and to read the privacy policies of each and every web site with which they interact.
Children. TCI does not use its web sites to knowingly solicit personal information from or to market to persons under the age of consent.
TCI licenses technology to serve advertisements on its own web sites and within its content as that content is served across the Internet.
Ad network providers, data providers, publishers and other media-related companies, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your device’s web browser and they may otherwise collect or have access to information about you. We and they may use information about your browsing behavior on one or multiple devices to establish an online profile and to target advertisements for products and services in which you might be interested based on your visits to both the TCI web sites and other web sites and applications. We and they may use a variety of companies to serve advertisements. For example, you may be served with advertising of TCI products on other third-party websites or applications. TCI generally does not link this information to you personally, except as described in this Privacy Policy. The use of cookies, pixel tags, web beacons, or similar technologies by these providers is subject to their own privacy policies. You may also visit the privacy policies of these third-party websites for your options for opting out of behavioural or interest-based advertising.
If you prefer not to allow TCI, or third parties acting on TCI’s behalf, to use these technologies to collect or use your personal information for purposes of targeted advertising on third-party websites, you may opt-out by following the procedure on the NAI Opt-Out Page.
These opt-outs will not be effective if your browser is configured to reject cookies, or if you subsequently erase your cookies, use a different computer or change browsers.
In addition, TCI may use third-party ad networks, publishers and other entities to serve advertisements and third-party analytics vendors to evaluate and provide us with information about the use of the TCI web sites and viewing of our content. For example, we may share personal information with third parties (e.g., social media sites, other advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to deliver to you content on our website or third-party sites. For information about your ability to opt-out of these practices, please contact us at socialmedia@toyota.ca
Please note that even if you opt out, you will still see advertisements while you are browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.
Moreover, if you would like to access and/or delete any personal information that Google (one of our analytics and ad service partners) holds about you, then you may do so via “My Activity”.
TCI retains your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter in accordance with applicable legal obligations and TCI’s document retention policies
TCI strives to protect your personal information using security measures appropriate to the sensitivity of the information. For example, TCI’s web sites are members of the Entrust Digital Certificate Program which involves applying security sockets layer software encryption technology to all information that you submit through the web sites.
Beyond this, we employ physical, administrative, contractual and technological safeguards to protect your personal information. However, despite these efforts, no security measures are perfect and no systems are impenetrable. Please consider these limitations before sharing your personal information with us.
To the extent permitted by applicable law, and subject to a number of legal exceptions, you have the following rights in relation to the personal information that TCI holds about you:
(a) Your right of access
At your written request we will inform you whether we hold personal information relating to you. If we do, you have the right to receive a general account of our processing of such personal information. If your request is made in writing, subject to applicable laws and the provisions of this Privacy Policy, we will also provide you with access to your personal information that is in our possession. A reasonable fee may be levied if you request the transcription, reproduction or transmission of such information and you will have to provide information or documentation to verify your identity. We will inform you of the approximate cost before proceeding to respond to your request.
Your rights to access your personal information are not absolute. Access can be denied for several different reasons under applicable law. If we deny your request for access to your personal information, we will explain why.
(b) Your right to correction
If we hold personal information about you and you believe that it is not accurate, complete and up-to-date, you can request to have it corrected (or correct it yourself via your the “Update Customer Info” portal on Toyota,ca or Lexus,ca. If we discover that information is not accurate, complete and up-to-date, we will take reasonable steps to correct it. We will also send any information that has been amended, where appropriate, to any third parties that have access to the information. If we refuse a request to correct information, we shall explain why and we will make a note of this in your file (and forward such note to anyone else who received the earlier information).
(c) Your right to withdraw consent
You may at any time withdraw or change your consent to TCI’s use or disclosure of your personal information, or request TCI to dispose of it, subject to legal and contractual restrictions. However, if you do not provide personal information required to supply a product or service, or decide to withdraw your consent to our use and disclosure of such information, TCI may not be able to provide that product or service.
If you have any questions or concerns regarding TCI’s policy and procedures, if you wish to change your consent to TCI’s use and disclosure of your information, or if you wish to review, update, correct or have TCI delete your information from files, please contact:
Attn:Privacy Officer
Toyota Canada Inc.
One Toyota Place
Toronto, Ontario
M1H 1H9
by telephone: Dial and CallDial and Call 1-888-TOYOTA-8 or Dial and CallDial and Call 1-800-26-LEXUS or by visiting us at toyota.ca or lexus.ca.
TCI reserves the right, at any time, to modify this Policy at TCI’s sole discretion, and you agree to be bound by any such modifications once we provide you with notice of the change. Notice includes but is not restricted to posting a link to the new Policy, posting a new Policy on our web sites, or sending you a link to the new Policy via the contact information you have provided to us. Such change will be effective with respect to your use of the services after TCI has given notice of the change. Please review the Policy periodically to see whether it has changed. Any engagement by you with TCI after we provide notice to you constitutes your acceptance of those modifications.
Toyota Credit Canada Inc. ("TCCI" or “we”, “us”, “our”) operates throughout Canada under the business name of "Toyota Financial Services”. TCCI is the financial services provider to the Distributor (defined below).
As a provider of financial services, the collection, use, and disclosure of your personal information is very important to our day-to-day business operations. The purpose of this Privacy Policy ("Privacy Policy") is to inform you of the specific types of personal information we collect, why we collect it, how it is used, how it is disclosed and how you may correct errors in your personal information collected by us.
In this Privacy Policy, the “Distributor” is the Canadian distributor of the vehicle for which you are applying for credit or for which you have entered a finance or lease agreement and the “Dealer” is the Distributor’s authorized dealership through whom you are applying for credit or through whom you have leased or financed your vehicle.
This Privacy Policy applies to information we collect, use, or disclose about our customers, including information you provide:
The Portal may include links to third-party websites, plug-ins, services, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.
We understand the importance of your personal information and take pride in our commitment to maintaining its confidentiality. We ensure that your personal information is collected, used and disclosed only in the manner in which you have consented. Our organization ensures that we meet or exceed the requirements of all laws and regulations applicable in Canada.
Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is to not provide information to TCCI or not use the Portal.
"Personal information" is any personally identifiable information about you, which may include, but is not limited to, your name, mailing address, credit history, credit card number, banking information and voice recordings as well as the terms of your financing and lease agreements (as applicable). It does not include aggregated information that does not allow you to be directly identified.
When you finance or lease a vehicle through us, we will collect the personal information you provide to us in your credit application.
Your personal information is also collected when you enter into a finance or lease agreement with us, and when you provide documents, including banking or insurance documents, necessary for the administration of your finance or lease agreement with us.
We may also collect information during our interactions with you for our mutual protection including, monitoring or recording your telephone discussions with our representatives for servicing accuracy, quality assurance and/or for training purposes. We may also collect your personal information from third parties including, but not limited to, third parties referenced on your credit application and other credit providers or credit bureaus, however, your consent will have always been obtained prior to any third parties being approached. For example, when you have given us your consent to contact your references or your employer by providing us with their contact information on your credit application.
When you access and use the Portal, we use different methods to collect your personal information, including through:
The information we collect directly from you on or through the Portal may include:
We use cookies to analyze traffic on the Portal and to make improvements to the Portal in order to create the best possible experience for users. We also share information about your use of the Portal on an anonymous basis with our analytics partners (including advertisers, ad networks and servers, content providers, and application providers) who may combine it with other information that you’ve provided to them or that they have collected from your use of their services. By continuing to use the Portal, you consent to our use of cookies.
We may use and share your Application and Agreement personal information with the Distributor, your Dealer and the third parties described below, for the following purposes:
We use personal information that we collect about you or that you provide to us on or through the Portal, for the following purposes:
We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please use the unsubscribe mechanism at the bottom of our marketing e-mails or contact us by telephone at Dial and Call1-888-TOYOTA-8.
We may share personal information that we collect or you provide through the Portal as described below:
We may also share your personal information:
We will only collect, use and disclose your personal information with your consent.
Your consent may be given expressly or implied, depending on the circumstances and the sensitivity of the information. In connection with your Application(s) and Agreement(s) you will be asked to consent expressly to our collection of personal information for the purposes identified herein. Additionally, you will be asked to consent expressly to any collection of personal information about you that is particularly sensitive, such as information about your credit history and social insurance number. In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, register for updates on this Portal or speak with our representatives after having been notified that the call may be recorded.
Customers who prefer not to have their calls recorded can conduct their business with us in writing or you can immediately advise the Customer Service representative that you do not wish to be recorded and we will ensure that procedures are activated to comply with your request.
You may notify us that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading "How You Can Review and Update Your Personal Information". We will seek your further consent to any additional uses of personal information for which we have not obtained your consent previously.
Subject to legal and contractual restrictions, you may at any time withdraw or change your consent to our use or disclosure of your personal information, or request us to delete it from our files. However, if you do not provide personal information required to supply a product or service or withdraw or change your consent, we may not be able to provide that product or service. Notwithstanding any withdrawal of consent, we may retain and use your information for account administration purposes, including collection of any amounts you owe us.
Our services do not address anyone under the age of 16 (“child” or “children”). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our systems.
We may share your personal information with the Distributor, the Dealer and with other third parties, as described in this section and above in the section called “How is Your Personal Information Used and Disclosed?” for the purposes described therein. We will not disclose any of your personal information to any other persons except with your prior express consent, or in connection with a sale of all or substantially all of the assets of one of our businesses, or as may be required or permitted by law.
Your personal information may be transferred to third party service providers that we use to assist in managing and processing your personal information. Our third party service providers are required to use, maintain and disclose your personal information only in accordance with our instructions to them and only on our behalf.
We will also share your information with our joint-marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with our joint-marketing partners.
The personal information that you provide to TCCI may be transferred outside of Canada (and for Quebec customers, outside of Quebec) for storage and processing. TCCI uses service providers that store and process your personal information on servers located in Canada, the United States and Ireland. When TCCI uses service providers to store and process your personal information, TCCI's policy is to have appropriate contractual provisions in place with those service providers limiting the purposes for which your personal information is being transferred to them and stipulating security requirements for that information. When required by applicable law, we conduct privacy impact assessments to assess the risk associated with transferring personal information outside of Canada (or outside of Quebec, as applicable). Please note that the privacy laws in other jurisdictions may differ from Canadian privacy laws and in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts. If you have any questions regarding our policies and practices relating to storage and processing of personal information outside of Canada, please contact us in any of the ways described below under "How You Can Review and Update Your Personal Information".
We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified by us and consented to by you, and for an appropriate time thereafter. We then delete the personal information or anonymize it as described in the follow paragraph.
Under some circumstances we may anonymize, pseudonymise, or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous, pseudonymous, or de-identified data for any serious and legitimate business purpose without further notice to you or your consent.
We protect your personal information using security systems appropriate to the sensitivity of the information. In our ongoing effort to safeguard your personal information from unauthorized collection, use or disclosure, we have put in place a number of safeguards including; contractual, organizational, structural and technological security standards.
You have the following rights with respect to the personal information that we hold about you:
Please note, we rely primarily on you to provide us with your most complete, accurate and up-to-date personal information and to inform us of any changes to your personal information.
If you are a Quebec customer, you may also ask that we cease disseminating personal information about you in certain circumstances provided by applicable law.
For any inquiry related to your rights described in this section or this Privacy Policy, please contact us as follows:
Customer Service Manager
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Markham, Ontario
L3R 9Z5
or by telephone: Dial and Call 1-888-TOYOTA-8
If you have any questions or concerns regarding our privacy policy and procedures, including with respect to your right to access or rectify your personal information, or to withdraw your consent, please contact the Privacy Officer at privacy@toyotacredit.ca or using the address provided below:
Privacy Officer
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Markham, Ontario
L3R 9Z5
Updated as of 30 January 2026
We may modify this Privacy Notice by posting a new version at www.toyota.ca/connectedservices-privacy or www.lexus.ca/connectedservices-privacy, effective on the date of publication. Your continued use of the Services (as that term is defined in the Vehicle Connected Services Terms of Use) after we make changes indicates that you accept and consent to those changes, so please check this Privacy Notice periodically for updates. We will notify you in advance of any material changes to this Privacy Notice and obtain your consent in any new ways that we collect, use, and disclose your personal information.
This Privacy Notice DOES NOT apply to:
Use of Toyota Supra Connect: Please visit supraconnect.ca for relevant terms.
Data collection unrelated to Connected Services, for example: on Toyota or Lexus websites, on sites that we do not own, operate, or control, or at in-person events.
Any Toyota or Lexus vehicles equipped with Connected Services located outside of Canada, the continental United States, Alaska, and Hawaii.
This Privacy Notice MAY NOT apply to rental vehicles or car-share services to the extent certain Services are not made available by the rental or car-share services company. The terms and conditions and privacy policy of the applicable rental or car-share services company may also govern how data about the vehicle is collected and used.
This Privacy Notice applies to your personal information and vehicle data that we collect, use, store, share and secure to provide the services on the vehicle (“Connected Services”), including when you use the mobile application for Toyota Multimedia, Lexus Interface and Connected Services known as Toyota, Lexus, or SubaruConnect™ apps (collectively known as “App”). This Privacy Notice also applies to vehicles manufactured in partnership with other companies that are equipped with Toyota or Lexus Connected Services, including SubaruConnect™.
SERVICES
Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.
When you purchased or leased a new/ prior-owned vehicle, your vehicle may have been equipped with an active “Connected Services” or “Vehicle Wireless Services” system which operates by collecting data from you and your vehicle, including vehicle location, vehicle health and driving data, to support navigation assistance, emergency services, remote vehicle commands (including remote start, lock/unlock, horn), maintenance alerts, infotainment apps and more (collectively, “Connected Services Data”), all as described in this Privacy Notice.
When you purchased or leased a vehicle equipped with an active “Connected Services” system, you had the opportunity to opt-in to receiving the Services, and in the event, you no longer want to receive the Connected Services, you were presented with instructions on how to disable the Connected Services upon taking possession of the vehicle.
If your vehicle was produced after September 22, 2023, it was delivered in “Privacy Mode”, and Connected Services can only be activated by downloading the App, as applicable, and completing the registration process which includes an opt-in to receive the Connected Services. When opting-in to receive the Connected Services, you also specifically consented to our collection, use, and disclosure of your personal information and vehicle data and our storage of such data as described in this Privacy Notice. You are in control over the “Connected Services” system. You can choose to opt-out of these services at any time. You can also request deactivation of data transmission of the Connected Services from your vehicle, which disables our collection and use of vehicle data and certain account information.
A vehicle in “Privacy Mode” can only transmit wireless location data if the SOS button is pressed or during a vehicle collision. The vehicle will stop being in Privacy Mode upon activation or deactivation of the Services.
The bolded terms used below are defined in Section II of this Privacy Notice.
Data collected is stored for different periods of time as outlined below:
In addition to the retention periods described in (a) through (f) above and notwithstanding the retention periods, we may store and retain such information along with other types of data listed in Section II (Collection and Use) of this Privacy Notice for as long as necessary to carry out the purposes for which we originally collected it and all other permitted purposes, as required or permitted by law for legal, regulatory and or other compliance obligations. However, we do not receive Facial Geometric Features and Interior Image Data and thus, do not store such information associated with this data. The Facial Geometric Features and Interior Image Data remain in the vehicle and is not transmitted to Toyota and its Affiliates.
We may transfer personal information that we collect or that you provide as described in this Privacy Notice to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this Privacy Notice.
We process, store, and transfer your personal information in and to Canadian provinces outside of your province of residence. We may also process, store, and transfer your personal information outside Canada, namely in and to the USA and Japan, which are countries with different privacy laws that may or may not be as comprehensive as the law that applies in the jurisdiction in which you reside. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that jurisdiction may be able to obtain access to your personal information through the laws of that other jurisdiction. Whenever we engage a service provider, we require that its privacy and security standards adhere to this Privacy Notice and applicable Canadian privacy legislation.
We take information security seriously. We protect your data and secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure through the use of a risk-based security program that relies upon a range of physical, technical and administrative controls, such as the use of dedicated networks and encryption, as appropriate.
Our security program includes:
System Defenses. We designed the Connected Services technology to provide data security based on fundamental security principles such as integrity, confidentiality, and availability. It employs layers of defense to drive strong safeguarding practices, such as, where appropriate, code and design reviews, security testing, firewalls, intrusion detection systems, signing and encryption.
Private and Public Wireless Networks. We use both private and public wireless networks to receive data transmitted from your vehicle. If a public network is used, the data is encrypted. In addition, your vehicle is designed only to respond to commands from you and any authorized users, or from us and only for those features we provide such as door lock/unlock, remote engine start/stop and vehicle location.
No Warranties. Please note, however, that we cannot completely ensure or warrant the security of any information transmitted to us by you or your vehicle. Your use of your vehicle’s Connected Services is at your own risk. You have the option to opt-out of Connected Services or request deactivation of data transmission (a) by contacting us via the “SOS” button in your vehicle, (b) by calling Customer Care, or (c) via your App.
Warning: By agreeing to this Privacy Notice, you specifically consent to our collection, use, and disclosure of your Connected Services Data and Account Information as described in this Privacy Notice, and our storage of such data as described in this Privacy Notice. You can choose to opt-out of the Connected Services at any time. You can also request deactivation of data transmission, which disables our collection and use of certain Account Information and vehicle data as described above.
Please note: Where required by law, we will obtain specific consent through additional transparency notices and your affirmative opt-in that intentionally directs us to process and/or disclose your personal information.
NOTE FOR VEHICLES PRODUCED on or BEFORE SEPTEMBER 22, 2023: If you did not accept the Connected Services Agreement provided to you by your Dealer upon delivery of your vehicle, and if you do not wish to receive Connected Services, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Connected Services within 15 days of receipt of the Connected Services Agreement will be deemed acceptance of the Connected Services Agreement. You can disable Connected Services at any time.
NOTE FOR VEHICLES PRODUCED AFTER SEPTEMBER 22, 2023: Your vehicle was delivered in “Privacy Mode”, and Connected Services can only be activated by downloading the App, as applicable, and completing the registration process which includes an opt-in to receive Connected Services. Completing the registration process and opting-in to receive Connected Services will be deemed acceptance of the Connected Services Agreement. You can disable these services at any time.
Under applicable Canadian Laws, you may exercise the following privacy rights by contacting the Privacy Office as described in Contact Us below. To fulfil and process your privacy rights requests, we will need to verify your identity and may request specific information from you to do so. All privacy rights requests shall be fulfilled and processed in accordance with applicable Canadian privacy laws. We may charge you a fee to process your privacy right requests, however, we will notify you of any fee in advance.
To view a copy of our most recent Connected Services related agreements, please visit www.toyota.ca/connectedservices-privacy or www.lexus.ca/connectedservices-privacy.
If you have questions or concerns about this Privacy Notice, or would like to request deactivation of data transmission, update your Account Information, or opt-in or opt-out from particular features, please contact us.
TOYOTA VEHICLES:
Phone: 1-888-869-6828
Attn: Privacy Officer
Email: privacy@toyota.ca
Address: Toyota Canada, One Toyota Place,Toronto, ON, M1H 1H9
LEXUS VEHICLES:
Phone: 1-800-265-3987
Attn: Privacy Officer
Email: privacy@lexus.ca
Address: Toyota Canada, One Toyota Place,Toronto, ON, M1H 1H9