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Supporting Canadian Communities – Toyota’s COVID-19 Response

Mar 27, 2020

As the COVID-19 pandemic continues to disrupt and affect our lives, Toyota (Toyota Canada, Toyota Motor Manufacturing Canada and Toyota Financial Services) is taking a number of actions to support our communities across the country.

While we will continue to reach out to governments, public health authorities, suppliers and other businesses to offer our help and support, here are a few examples of what we’ve already done - and what we’re working on - to support Canadian communities as they respond to this pandemic:

Financing: 

  • Toyota Financial Services (TFS) is working hard to support their customers through these exceptional circumstances. Customers can request payment relief by calling the TFS customer service department at 1-800-661-3062 and accommodations will be made on a case-by-case basis.
  • For TFS customers with leases coming due, the company is also being flexible in granting lease end extensions. To request a lease extension, customers should contact their dealer first.

Donations: 

  • Toyota Canada is matching the donations our dealers make to local COVID-19 response initiatives up to a total of $1 million. Many Toyota dealers across Canada are focusing their support on food security – donating to local food banks and other community food programs - and we’re supporting them by matching their donations.
  • Toyota has expanded its existing partnership with Canadian Blood Services by donating more than $1 million worth of Toyota and Lexus advertising to communicate the ongoing need for donations of blood and blood products. Our Toyota and Lexus dealers are also supporting local Canadian Blood Services in their communities by hosting blood donor clinics, as well as offering their communications channels and other support.
  • Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1,000 NIOSH-certified N95 masks, 8,000 surgical masks, as well as gloves, protective eyewear and sanitary boot protectors, to the local hospitals and long-term care homes.
  • TMMC is working with Inksmith, a 3D printing company, to fabricate protective face masks using six 3D printers at their production facilities.

Please note: At this time, Toyota is not asking its team members to participate in any community activities / volunteering. We do not want to put any team members at risk.

These are just some of the activities Toyota is undertaking to help support our Canadian communities as they respond to this pandemic. As we continue to take further actions, we will share them with you.

Click here to find out more about some of the actions our Toyota colleagues in the United States are taking in response to the COVID-19 pandemic.

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