Accessibility

Accessibility Plan and Policies for Toyota Canada

This 2014-21 accessibility plan outlines the policies and actions that Toyota Canada will put in place to improve opportunities for people with disabilities.

Toyota Canada is responsible for the national management and administration of sales, distribution, marketing, technical and servicing support of Toyota and Toyota vehicles and parts. Toyota Canada is not responsible for accessibility requirements at Toyota and Toyota Dealerships. This plan impacts our end customers, Dealers, delivery personnel, and visitors to the Head Office, Toronto Parts Distribution Centres and Toronto Vehicle Distribution Centre as well as all Toyota Canada Inc. interactions with the public at events such as car shows, exhibits, ride and drives and trade shows.

Statement of Commitment

Toyota Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005. Toyota Canada has created a policy to reflect this commitment and intentions.

Accessible Emergency Practices

Toyota Canada is committed to providing the Associates and Contractors with disabilities with individualized emergency response information as required.

For the limited number of areas within Toyota Canada that are accessible to the public, emergency information is posted. Key public areas are also within visual line of sight of security personnel who have been trained to ensure all personnel are evacuated safely when required. Additional emergency warning equipment has been added to defined areas where Associates with known disabilities commonly work to ensure they will be notified at the same time as all others at times of emergency.

When it is disclosed that an Associate has a requirement that requires special attention during an emergency, a plan will be developed in conjunction with Human Resources and Administration and the pertinent person’s Manager to ensure the safety of that person during an emergency. The plan will be documented and kept with Human Resources in the person’s file.

Training

Toyota Canada will provide training to Associates on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Toyota Canada will take the following steps to provide Associates with the training needed to meet Ontario’s accessible laws:

• Implement a training Health and Safety Management System software.
• Approve and publish the AODA Policy on the Toyota.ca website.
• Modify the existing AODA training to include the policy and Toyota Canada Inc. needs.
• Roll out the training to all Ontario Associates and contractors.
• Track training participation using weekly reports for the first 4 weeks and monthly for the next 4 months.
• Make this training mandatory for all new Associates as part of their onboarding.

Kiosks

Toyota Canada will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks:

• As the primary contacts with the public, Marketing, Corporate Planning and Communications and Purchasing departments will be specifically notified of the requirements to make kiosks accessible.
• A general email will be sent out to all departments indicating the need to make kiosks accessible should other departments decide to implement a public campaign.
• Our key service and construction vendors will be made aware of the requirement to ensure that any kiosks they are involved in will be properly accessible.
• Personnel working at the kiosks will require that they be trained in AODA as a requirement of being hired. If they are not previously qualified, they will be trained prior to exposure to the public.

Information and Communications

Toyota Canada is committed to meeting the communication needs of people with disabilities. Toyota Canada will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:

• There are no specific plans to revise www.Toyota.ca, but it is intended to be revamped in 2016.

Toyota Canada is already accessible by phone, email and mail as well as in person to ensure feedback processes are accessible to people with disabilities upon request by January 1, 2015.

Toyota Canada will take the necessary steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021.

Employment

Toyota Canada is committed to fair and accessible employment practices.

By January 1, 2016, Toyota Canada will take the following steps to notify the public and staff that, when requested, Toyota Canada will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

• All job advertisements will include the statement (where space allows) indicating that Toyota Canada is an equal opportunity employer.
• Human Resources personnel will receive the AODA training to ensure they are aware of the needs of the disabled.
• Toyota Canada has for many years had an accommodation plan that allows return-to-work programs to be implemented to ensure a full and healthy return to the work force.

We will continue to ensure the accessibility needs of employees with disabilities are taken into account during performance management, career development and redeployment processes.

Toyota Canada will continue to take the following steps to prevent and remove other accessibility barriers identified:

• Ongoing Joint Health and Safety Committee audits, Human Resources input as well as requests from Associates will be reviewed by Administration and other departments as required to ensure the identified barriers are removed to the extent possible.

Design of Public Spaces

Toyota Canada will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces are defined in the act as:

• Recreational trails/beach access routes
• Outdoor public eating areas like rest stops or picnic areas
• Outdoor play spaces, like playgrounds in provincial parks and local communities
• Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
• Accessible off street parking
• Service-related elements like service counters, fixed queuing lines and waiting areas

Toyota Canada has very few public areas, but will ensure the front lobby, PDC pick-up locations and counters are accessible when renovation are initiated in these areas. Toyota Canada will develop plans for the implementation of ramps and elevators in areas of the company which are not fully accessible when significant renovations occur.

Information

For more information on this accessibility plan, please contact Toyota Canada Inc. by phone at Dial and Call 416 438-6320 or by email at myhr@toyota.ca.