Select a Province & Language

The province you select allows us to calculate a MSRP based estimated price for your vehicle. The province you select allows us to calculate an estimated price for your vehicle which includes Freight & PDI of -, Air Conditioning Charge of $100 if applicable and Dealer Fees of up to .

Please click "Apply" to update your preferences

Sélectionner une province et une langue

La province que vous sélectionnez nous permet de calculer un prix estimé en fonction du PDSF pour votre véhicule. La province que vous sélectionnez nous permet de calculer un prix estimé pour votre véhicule qui inclut les frais de transport et de préparation de à , les frais de climatisation de 100 $, s’il y a lieu, et les frais du concessionnaire allant jusqu'à .

Veuillez cliquer sur « Appliquer » pour mettre à jour vos préférences

Skip to Content

Frequently Asked Questions

Vehicles

  • Here is a list of meanings of recent and current Toyota model cars, trucks and SUVs.

    Yaris

    Named after Charis, a goddess in Greek mythology, who was a symbol of beauty and elegance. "Ya" refers to the German expression of agreement, symbolizing the car's broad appeal in styling and representative of Toyota's next generation of global cars.

    Corolla

    Named after the outer envelope or crowning portion of a flower.

    Prius

    Derived from the Latin prefix meaning "to go before". Prius “c “ indicates the Prius perfect for the city. Prius “v” denotes the most versatile Prius.

    Camry

    Comes from kan-muri, the Japanese word for crown.

    Avalon

    Refers to a legendary island paradise in the western seas off the British Isles where King Arthur was carried. Evokes images of comfort, spaciousness and sophistication.

    Venza

    Venza is a combination of the words "venture" and "Monza," a city in Northern Italy with a racecourse named Autodromo Nazionare Monza. The name was chosen to represent adventure, outdoor leisure and driving performance.

    Sienna

    Derived from the Italian city of Siena.

    RAV4

    Recreational Active Vehicle with 4WD.

    Highlander

    Conveys power, energy and ruggedness.

    4Runner

    Refers to a combination of 4-wheel drive and off-road runner.

    Sequoia

    Named after the great redwood Sequoia tree to convey strength, longevity and beauty.

    Tacoma

    Derived from a native word for snowy mountain. Chosen for its outdoor images of strength and power.

    Tundra

    Refers to a rugged terrain that conveys strength and robustness.

  • As part of the next chapter of transition, the Scion FR-S and Scion iM will be available for 2017 model year as the Toyota 86 and Toyota Corolla iM. Toyota looks forward to this next chapter, welcoming a new generation of car buyers.

  • As a Scion owner you can take your vehicle to any Toyota dealership and still expect the same great service from our knowledgeable technicians. Any Toyota dealership can service your Scion. Any warranty on your Scion vehicle will continue to apply as normal without any interruption.

  • A few simple tips for the first 1,600 km can add to the future economy and long life of your new Toyota. These tips can be found in your Owner's Manual. Refer to the index for the exact page location.

  • The Toyota Mirai is currently a concept vehicle in Canada, though a production version of the Mirai has been released in some other regions. The FT-1 remains a concept vehicle globally. For the latest information on Toyota Concept Vehicles and vehicles that are Coming Soon, please visit the Concept & Coming Soon section.

  • To import a Toyota vehicle to Canada, we recommend that you contact the Registrar of Imported Vehicles at Dial and Call 1-888-848-8240. You may also visit their website at www.riv.ca or send an email to info@riv.ca.

  • For towing information on current model year vehicles, please visit the Vehicles section, select the vehicle of your choice, and choose Specifications.

    Towing and weight capacity information is also available in your vehicle's Owner's Manual in the Trailer Towing section. You may also contact your Toyota dealership for further information.

    Note: Please refer to your Owner's Manual for additional towing information. Toyota does not recommend exceeding your vehicle's load capacity as this could have an adverse effect on performance, braking, durability, and driving efficiency.

Shopping Tools

  • To purchase a Toyota vehicle, please contact your local Toyota dealer. You can also price a Toyota on-line.

  • No. All retail sales transactions of Toyota vehicles are processed directly through Toyota dealerships in Canada, so you must contact a Toyota dealer. Toyota Canada is the distributor of new Toyota vehicles in Canada and is responsible for the warranties of these vehicles.

  • A Toyota dealer is free to set their own prices for Toyota products and services. The Toyota.ca Build & Price tools enables you to obtain a reasonable estimate based on Manufacturer’s Suggested Retail Price (MSRP) and gives you the option of including taxes and fees but the final price will be negotiated between you and your Toyota dealer.

  • No. At the present time, pricing is only available on new, unregistered Toyota vehicles. See your local dealer for information and pricing on dealer demonstrators.

  • An appraisal is an evaluation of a the condition and value of a vehicle, which represents a dealer's assessment of what the dealership would be willing to pay for that vehicle. This offer to purchase may be contingent on your purchase of another vehicle from the dealership.

  • Toyota is pleased to present you with an estimated trade-in value of your vehicle based on figures provided by an independent third party, Canadian Black Book® (CBB), accessible here.

    These CBB figures available through toyota.ca are for based on market conditions and the information that you provide and are for reference purposes only. The actual value of your vehicle can only be determined through an appraisal at a participating Toyota dealership and may be less, the same, or more than the figures presented by CBB. Contact your Toyota dealer for an appraisal of the value of your vehicle.

    Note: Toyota Canada Inc. is the distributor of new Toyota vehicles in Canada and is responsible for the New Vehicle Warranty but is not involved with assessing used or trade-in vehicle value.

  • There may be costs involved with selling your vehicle privately. Many customers find that the convenience of trading in their currently owned vehicle, plus the tax savings it provides on the new vehicle purchase, provide a benefit when compared to the time requirements, financial costs (such as advertising, vehicle repairs), and hassle, of selling a vehicle privately.

  • Toyota Red Tag Days is an annual national sales campaign, usually offered in the Spring. Red Tag Days offers Toyota shoppers special promotional offers such as finance or lease incentives, special finance rates, and more. In addition to Red Tag Days, Toyota offers several national promotions throughout the year. Visit our Special Offers & Promotions page to learn more.

  • Available incentives are included as applicable when you Build & Price a vehicle. If additional Hybrid programs and incentives are introduced, we will include relevant information in the Shopping Tools > Promotions section of this website. For additional information on Toyota Hybrids, please visit our Hybrids page.

Parts & Service

  • Genuine Toyota parts and accessories are sold through the Parts Department of Toyota dealerships. The Parts personnel at your Toyota dealership can determine the availability and price of the parts and accessories required, and can assist in the processing of your order.

  • There may be differences between genuine Toyota filters and aftermarket filters. Genuine Toyota filters are designed and engineered to fit Toyota vehicles specifically and to maintain the filtration of dirt or particles within the oil to match the recommended oil change interval of 8000 km. Aftermarket filters may not have the same fit or be manufactured to the same standards as genuine Toyota filters and may cause engine concerns.

  • We continually compare our pricing to other manufacturers and the aftermarket. In many instances our price is comparable to the aftermarket. Toyota Canada Inc. sells parts to our authorized dealers and provides suggested selling prices. Dealers are free to set their own retail selling prices.

    Note: For more information on Toyota parts, please visit Toyota Parts in our Parts & Service section.

  • Yes. Only genuine Toyota parts and accessories are covered by the Toyota Replacement Parts and Accessories Warranties. Non-genuine or aftermarket parts and accessories, or any damage or failures resulting from their use, are not covered by any Toyota warranty.

  • If your seat belt fits too snugly, please contact your Toyota dealer to obtain a seat belt extender. For details, please schedule an appointment with your Toyota dealer who will explain the seatbelt procedure and take your measurement to ensure a proper fit and positioning of the seat belt.

  • Toyota offers genuine Toyota synthetic oil (TGMO 0W-20). For information, please contact your Toyota dealer .

  • No. Tires originally installed on your Toyota vehicle are warranted by the respective tire manufacturer. Please refer to the tire pamphlet provided with your Toyota vehicle. You may also contact your Toyota dealer for assistance.

  • Toyota selects original equipment tire size and grade to match the specifications of the vehicle and to optimize ride comfort and handling. When replacing a tire, you should select one of equal size and grade to the original tire and in accordance with loading requirements. Changing the tire size can affect the vehicle's ride comfort and handling performance and may also affect the operation of features such as the speedometer or odometer.

    Snow tires are recommended in regions where average temperatures are below 7 degrees celsius and/or harsh winter conditions exist. You should also select snow tires that are comparable to the original tires on your vehicle.

    Visit the Toyota Tire Centre or contact your local Toyota dealer for additional information on suitable tires for your driving needs.

  • Tire pressure is specified in your Owner's Manual and is also found on the label inside the glove compartment door or on the driver's door pillar.

  • For details on the decoding of tire sidewall markings, please visit the Toyota Tire Centre where you can find out all about tires.

  • For security reasons, and to ensure that only the Owner has access to key codes, Toyota Canada is unable to provide key codes. Please contact your Toyota dealer if you have lost your vehicle keys and need a replacement. Proof of ownership will be required.

"My Toyota" Owner's Info

  • Until 2016, Club Toyota was an on-line service offered to owners/lessees of Toyota vehicles of model year 1996 or newer. Owner’s Services are now offered directly through www.toyota.ca by visiting our "My Toyota" section.

  • The Vehicle Identification Number, or VIN, is a sequence of 17 alphanumeric characters used to uniquely identify your vehicle. The VIN on vehicles purchased prior to 1992 may consist of fewer digits.

    • Toyota VINs beginning with "2" indicate vehicles assembled in Canada.
    • Vehicles with VINs beginning with "1", "4", or "5" represent vehicles assembled in the United States.
    • Vehicles with VINs beginning with "J" were produced in Japan.
    • The 2nd digit indicates the Manufacturer, which is Toyota.
    • The next 6 digits (3 through 8) are the Vehicle Description Section (VDS). These provide information on the vehicle, engine, model and body style.
    • The ninth digit is a check digit used internally.
    • The 10th digit indicates the model year. Letters (except "O" and "Z") were used for vehicles up to the 2000 model year, while numbers are used for 2001 and newer vehicles. For example, "X" means the 1999 model year, "Y" is the 2000 model year and "1" represents the 2001 model year.
    • The 11th digit is the plant code.
    • Finally, digits 12 – 17 are the unique vehicle serial number.
    • The letter "O" is never used in a VIN. "0" always refers to the number zero.
  • The Vehicle Identification Number (VIN) is displayed:

    • On the driver's side dashboard near or under the bottom portion of the windshield
    • On the ownership registration card
    • On your vehicle insurance card
    • On the certification label found on the driver's side doorjamb on most vehicles
  • Warranty information, such as comprehensive and powertrain warranty, and more, can be found on our Warranty Page as well as in the Toyota Owner’s Manual Supplement. For further Toyota warranty questions, please contact your Toyota dealer .

  • Please refer to your vehicle's Owner's Manual for detailed information pertaining to the Air Bag/Supplemental Restraint Systems.

About Toyota

  • The Toyota logo consists of three ellipses, each of which has two central points symbolizing the T of Toyota. The ellipses symbolize the unification of the hearts of our customers and the heart of Toyota products. The background space represents Toyota's technological advancement and the boundless opportunities ahead.

  • Toyota’s parent company Toyota Motor Corporation is located in Japan. Toyota vehicles are manufactured throughout the world, and the Toyota vehicles sold in Canada are currently built in Japan, the United States of America, and Canada. Toyota Motor Manufacturing Canada - which has 3 plants operating in Cambridge and Woodstock, Ontario, produces the Corolla and RAV4.

  • For job opportunities at TMMC, please visit www.tmmc.ca.

  • Your ideas and opinions are valuable to us. Please visit the Contact Us section of our website to submit your comments to us. However, due to the possibility of conflict between developments from within the Toyota organizations and ideas submitted by interested persons, it is our policy not to accept unsolicited suggestions for new products, inventions, patents, proposals, marketing or advertising ideas.

  • Here is our statement on Privacy and Internet Security

    Privacy Statement

    Toyota Canada Inc. respects your privacy and will strive to protect the confidentiality of the information supplied by you to us on this site.

    Toyota Canada Inc. will never sell your information that you provide on this site to another company and will not offer the personal information supplied to a third party unless we have first obtained your consent.

    The amount of information collected depends on how you use this site. You consent to the collection of information we request and that you provide.

    We will use the information to generate statistics, measure site activity and develop policies to maximize your pleasurable car buying experience. The information will only be used by Toyota Canada Inc., the dealer you choose and Toyota Financial Services.

    If you tell us that the information you supply should not be used for further contact, that request will be respected. If, for any reason, you question or are unsure about the security of the information supplied by you, you may contact Toyota Canada Inc.'s call centre by calling Dial and Call 1-888-TOYOTA-8 to speak with a service representative directly.

    Your confidential access and use of this site cannot be guaranteed by Toyota Canada Inc. Consequently, Toyota Canada Inc. shall not be responsible for any harm that you or any person may suffer as a result of your access and use of this site.

    Toyota Canada Inc. reserves the right to change its privacy policy and will provide you with notice, through this site, at least seven (7) days prior to its effective date.

    Note: For additional privacy information, please read our Privacy Policy.

    1. Open Internet Explorer.
    2. Hit the F12 button (Developer Tools will open).
    3. In the top bar (File, Find, Disable, View, etc), on the right, there will be a Browser Mode setting. Change this to the latest Internet Explorer version you see. Ensure Compatibility View is not selected.
    4. To the right of Browser Mode, there will be a Document Mode setting. Change this to "Standards (Page Default)".
    5. The page will automatically reload.
    6. Close the Developer Tools.

  • Please submit your completed proposal for a Toyota Franchise to:

    Toyota Canada Inc.
    Head Office
    Customer Interaction Centre
    1 Toyota Place
    Toronto ON M1H 1H9
    Fax: Dial and Call (416) 431-8035
    Email: Toyota_Feedback@toyota.ca

Toyota Entune 3.0

  • How do I enroll?

    To enroll, simply push the SOS button located in the overhead console for 1-2 seconds then follow the recorded prompts. Enrollment is only required for those vehicles equipped with an SOS button.

    Can I enroll online?

    Enrollment for Connected Services can only be done via in-vehicle button push.

    What does the process involve?

    Following the SOS button push and recorded voice menu, you will be connected to a Response Centre Agent. This Agent will ask you a series of questions as a means to create your profile and read aloud the Terms & Conditions of your Connected services.

    What documentation will I receive?

    Following completion of the enrollment process, you will receive a copy of the Connected Services Terms & Conditions and Subscriber Service Agreement by email. To insure your privacy, these documents are password protected. To open them, use a combination of your postal code and phone number provided at enrollment with no spaces (Example X1X1X15555555555). The passcode is case sensitive.

    How do I make changes to my Connected Services account?

    To make a change to your Connected Services account, press the SOS button in your vehicle and follow the prompts to reach an Agent. Once you reach an Agent state that you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request.

    What is the cost to enroll?

    There is no cost to enroll and no personal financial information is required at time of enrollment.

  • What is Connected Services by Toyota?

    Connected Services by Toyota are apps and services designed to make every trip more enjoyable by keeping you connected and safe while you are mobile in your Toyota.

    My vehicle did not originally come with Connected Services. Is it possible to have them installed?

    Connected Services cannot be added to a vehicle not originally equipped with them.

    What future models will be equipped with Connected Services by Toyota?

    Where technically possible, our intent is to deploy Connected Services across our lineup in the years ahead.

    How do I update my vehicle's Connected Services software?

    Updates to your Connected Services software are pushed directly to your vehicle. When this occurs, a notification will appear on your vehicle's multimedia display. Simply follow the prompts to complete the update.

    How do I update the Connected Services by Toyota (Toyota Entune) app on my smartphone?

    Updates to the app are pushed to your device via Apple App Store or Google Play Store depending on your operating system.

    Can I cancel my Connected Services subscription?

    Services are initially provided to you on a complimentary trial basis. Post-trial, should you subscribe to these services but later wish to cancel, simply call 1-800-290-4431 or press your vehicle's SOS button push to reach a Response Centre Agent.

    Can I restart my Connected Services subscription?

    Yes. Call 1-800-290-4431 or press your vehicle's SOS button (should it not be disabled) to speak to a Response Centre Agent.

    When I have questions or concerns about the connected technology in my vehicle, who at my Dealer can I talk to?

    Your Toyota dealership may employ a Toyota Technology Expert (TTE). This person has received specialized training enabling them to assist you with your in-vehicle connectivity concerns. Please contact your dealership to speak directly with this individual(s).

    Which USB port should I use?

    Your Toyota may feature 2 different types of USB ports: Charge-only (indicated by a 2.1A battery/lightning icon) & Data (indicated by the USB trident logo). Certain features of your vehicle's connected technology require you to tether your device to the USB data port.

    What phones and/or operating systems are compatible with Connected Services by Toyota?

    To learn what phones are compatible with the infotainment system and Connected Services in your vehicle and to what degree, please visit https://www.toyota.ca/toyota/en/my-toyota/phone-compatibility

  • What is Safety Connect?

    Safety Connect is a suite of 4 services that can provide you with emergency assistance should your safety and/or security be at risk. Visit toyota.ca/entune for details.

    How long is the trial?

    Vehicles equipped with Safety Connect initially include a complimentary 3-year trial which commences on the in-service date of the vehicle. See your Dealer for details.

    What is Stolen Vehicle Locator?

    Should your Toyota ever be stolen, Stolen Vehicle Locator can help with its potential recovery.

    What do I do if my vehicle is stolen?

    First, file a stolen vehicle report with law enforcement and obtain the report number. Then call 1-888-TOYOTA8 and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your Connected Services trial or subscription and validation of your police report number, tracking of your vehicle will be initiated.

    Who contacts me if my vehicle is located?

    Should your vehicle be located by the Response Centre, law enforcement is notified first who will in turn notify you as to its disposition and detail next steps.

    If Safety Connect can locate my vehicle, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit toyota.ca/entune-privacy.

    If my Navigation System malfunctions, is my Safety Connect service compromised?

    No as these systems are not interlinked. If you are experiencing issues with your Navigation System, see your Dealer.

    Can I request destination services by pushing the SOS button?

    The SOS button should only be used for emergency situations, and where your personal security is at risk. Should your vehicle be equipped with Destination Assist, employ the Voice Recognition system on your vehicle and say ''Call Destination Assist'' or select Destination Assist in your embedded navigation system's menu.

    What is “Enhanced” Roadside Assistance?

    Enhanced Roadside Assistance offers the same services as Toyota Roadside Assistance with the added convenience of sharing your vehicle's exact location with the Roadside Assistance Centre. For details on Toyota Roadside Assistance, please click on the link: https://www.toyota.ca/toyota/en/connect/1754/toyota-roadside-assistance

    What do the lights near my SOS button mean?

    Green Light: Connected Services telematics are active.
    Green Light (flashing): Call is in progress to the Response Centre.
    Red Light: A technical concern exists. See your Dealer.

    The light near my SOS button flashes red when I turn my vehicle on. Is something wrong?

    This is normal operation and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Dealer.

    What should I do if I accidently press the SOS button?

    First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently, confirm no emergency is taking place and request termination of the call. If you do not verbally engage with the Agent, emergency response services may be dispatched to your location.

    Does Safety Connect work in areas with poor or no cellular network?

    Connected Services by Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of North America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

    What emergency services are available?

    Emergency services available to you may include one or all of the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved, a crime in progress or to assist a fellow motorist.

    Does Safety Connect use my personal data plan?

    This service relies on communication equipment embedded in your vehicle that does not use your data plan.

    Do I have to pay for Safety Connect?

    For 3 years starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Safety Connect at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.

    What is the monthly fee?

    Safety Connect's monthly fee is $9.95 CDN per month plus applicable taxes. Fees are billed directly to your authorized credit card.

    When do you collect my financial information?

    As the expiry of your trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start your paid subscription. Part of this process includes connecting to a Response Centre Agent who collect your credit card information.

    Will the fee change?

    The renewal fee is subject to change without notice.

    How do I cancel my subscription?

    You can cancel your subscription at any time by calling 1-800-290-4431. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

  • Can I access App Suite Connect using Wi-Fi on my phone instead of cellular data?

    Yes, App Suite Connect can be operated using Wi-Fi. However, using a secured Wi-Fi connection may result in a communication error message which may require you to disconnect from the secured Wi-Fi connection.

    What apps are included in App Suite Connect?

    • Slacker
    • Yelp
    • NPR One
    • Fuel
    • Sports
    • Stocks
    • Traffic Incidents (Audio & Audio Plus)
    • Weather (Audio & Audio Plus)

    Which vehicles is App Suite Connect available on?

    App Suite Connect is available on all vehicles equipped with Connected Services by Toyota.

    What is the purpose of the Connected Services (Entune 3.0) App?

    The mobile app, when paired to the vehicle via Bluetooth, facilitates the use of App Suite Connect on your vehicle’s multimedia system.

    How does the Connected Services (Entune 3.0) app connect with my vehicle?

    The app pairs to your vehicle via Bluetooth.

    Will App Suite Connect use my phone’s data plan?

    Yes.

    Which apps require possible account creation and/or login?

    NPR One & Slacker.

    Can I add my own apps to Entune App Suite Connect?

    Only Toyota Canada can deploy apps to App Suite.

    Can I disable apps I don't intend to use?

    Yes within the ''Catalogue'' feature of App Suite.

    Will I be compensated in any way for the data used by App Suite Connect?

    You are solely responsible for use of App Suite and associated costs.

  • What is Destination Assist?

    Destination Assist connects you with a live agent to help you locate places to go and things to do who will then send directions to these destinations directly to your Navigation System.

    How long is the trial?

    Vehicles equipped with embedded navigation featuring Destination Assist come with a 6-month trial. This trial commences on the in-service date of the vehicle. See your Dealer for details.

    Does Destination Assist work in areas with poor or no cellular network?

    Connected Services by Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of North America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Destination Assist will be unavailable.

    Does Destination Assist use my personal data plan?

    This service relies on communication equipment embedded in your vehicle and therefore does not use your data plan.

    Do I have to pay for Destination Assist?

    For 6 months starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.

    Do I have to pay for the Entune 3.0 service Destination Assist Connect?

    For 6 months, Toyota Canada is pleased to offer you Destination Assist at no charge. At the end of this trial, you can elect to maintain this service by paid monthly subscription.

    What is the monthly fee?

    Destination Assist's monthly fee is $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    When do you collect my financial information?

    As the expiry of your trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start your paid subscription. Part of this process includes connecting to a Response Centre Agent who collect your credit card information.

    Will the fee change?

    The renewal fee is subject to change without notice.

    How do I cancel my subscription?

    You can cancel your subscription at any time by calling 1-800-290-4431. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

    If my Navigation System malfunctions, is my Destination Assist service compromised?

    A Response Centre Agent could be called using voice recognition however, a point-of-interest may not be able to be sent to your navigation system. If you are experiencing issues with your Navigation System, see your Toyota Dealer.

    Can I use Destination Assist via SOS button?

    The SOS button should only be used for emergency situations. Should your vehicle be equipped with Destination Assist, employ the Voice Recognition system on your vehicle and say ''Call Destination Assist'' or select Destination Assist in your embedded navigation system's menu.

    If Destination Assist can locate my vehicle, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only when you initiate a Destination Assist call where it is visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit toyota.ca/entune-privacy.

  • What is Scout GPS Link?

    Scout GPS Link is an app-based navigational solution that is capable of transmitting route guidance information from your device to your vehicle's multimedia screen.

    What models feature Scout GPS Link?

    Scout GPS Link is available on all vehicles with Connected Services that do not feature embedded navigation.

    Can I listen to media & make or answer phone calls simultaneously with Scout GPS Link?

    Yes. While listening to media, or during a phone call, you can adjust the volume of Scout's guidance prompts to a desired level.

    Will Scout GPS Link automatically re-calculate my route if I drive off course?

    Provided you have an adequate cellular network signal, Scout will automatically re-calculate a route to your destination.

    How do I search for a destination while driving?

    While driving, use the push-to-talk button on your steering wheel. Say, ''Search for ___,'' to find your destination. Then select a destination and say, ''Go there,'' to begin navigation

    What navigational formats does Scout GPS Link use?

    Scout GPS Link features two navigational formats.

    1. Turn-by-Turn which featuring directional visual and audio prompts (Bluetooth only)

    2. Mapstream (full moving maps) featuring dynamic map views and audio prompts (connection by Bluetooth & tethering to USB Data Port (trident logo)).

    I don't get Mapstream (full moving maps) when using Scout GPS Link on my Apple iPhoneTM

    AppleTM protocols require that the Scout lock screen be deployed in the foreground of the phone in order to facilitate MapStream view. This screen will feature the Scout GPS Link logo & wordmark.

    What types of cell phones are compatible with Scout GPS Link?

    All iOS 8 and onwards and Android 4.4 and onwards phones are compatible with Scout GPS Link.

    As Apple and Google evolve the iOS and Android operating systems, Scout GPS Link will also evolve, adding support for the latest phones and discontinuing support for obsolete models.

    Features, functionality and performance may vary by phone, operating system and carrier. If you’re unsure whether your phone model or operating system meets the minimum requirements, please review the phone compatibility chart here: https://www.toyota.ca/toyota/en/my-toyota/phone-compatibility

    Do I need to tether my device to use Scout GPS Link?

    Scout GPS Link requires, at minimum, a Bluetooth connection. To enjoy Scout's full feature set including MapStream view (moving maps) tethering to the USB data port (trident logo) is required using the Original Equipment cable whenever possible.

    Will Scout GPS Link use my personal data plan?

    Yes.

    Will I be compensated in some any way for the data used by Scout GPS Link?

    You are solely responsible for use of Scout GPS Link and any costs associated with it.

    Can I turn off data tracking?

    Yes. You can switch data tracking on or off in the options menu.

    Can I use Scout GPS if I have embedded navigation?

    Scout GPS Link can only be operated on your personal device if your vehicle is equipped with Embedded Navigation.

    What features are available for hands-free usage of Scout GPS Link?

    You can use the push-to-talk button to utilize most features of Scout GPS Link. You can use Push-to-Talk to launch the Scout GPS Link app, search for a POI or an address, list recent or favorite destinations, go home or to work, cancel a route, start a navigation, call a POI, and add a POI to favorites.

    Can I use my Scout GPS Link app in multiple vehicles?

    Scout GPS Link can be used on any Toyota vehicle equipped with Connected Services that do not feature embedded navigation.

    Is Scout GPS Link a part of App Suite Connect?

    Scout GPS Link is a part of App Suite Connect. However, you will need to download the Scout GPS Link Canada app in addition to the Connected Services by Toyota (Toyota Entune) app to your device.

    Where can I use Scout GPS Link?

    Scout GPS Link works in Canada, the continental United States, Hawaii & Puerto Rico.

    If I use Scout GPS Link outside Canada, will I incur roaming data and if so how much?

    Costs incurred by using Scout outside of Canada are dependent on the terms of your providers data plan and are your responsibility. Data consumption will depend on how frequently the app is accessed and the duration which it used.

    Does Scout have an off-line map mode?

    Should you plot and commence a navigation before turning off your devices cellular connection, Scout will cache the route and, as long as you remain on the designated route, provide guidance.

    What happens if I lose cellular connectivity?

    Scout will provide guidance based on the cached route. Once cellular signal is re-acquired, Scout will adjust to your location automatically.

    Does my phone need to be connected via Bluetooth if it's already connected via USB?

    Yes, your phone must be connected via Bluetooth to use the Scout GPS Link with a compatible vehicle.

    Can multiple phones be connected at the same time?

    Only one phone can be connected at a time.

    Does the Scout GPS Link application have to be launched on the smartphone to work on the multimedia display screen?

    Yes, the Scout GPS Link application needs to be launched on the smartphone to work on the multimedia display screen.

    Is a USB connection required to use Scout GPS Link?

    A USB connection is not required to use Scout GPS Link, although both Bluetooth and USB connections are required to get full-moving maps. Connecting via USB can also be utilized to charge your phone while Scout GPS Link is in use. If you are connected via Bluetooth without a USB connection, then you will receive turn-by-turn directions instead of full-moving maps.

    Who developed Scout GPS Link?

    Scout GPS Link was developed by Telenav.

    Visit Telenav.com

Apple CarPlay

  • Apple CarPlay is your smart & simple way to use your iPhoneTM while driving your Toyota.

  • Just plug a compatible iPhone into your vehicle's USB data port (trident symbol), follow any on screen prompts that may appear and CarPlayTM enabled apps appear on the vehicle’s touch screen. Then, navigate and control apps using the touch screen, steering wheel controls, or with Siri.

  • Yes and all data costs associated with the use of CarPlay will be your responsibility.

  • You will need an iPhone 5 or higher with the latest iOS and a USB cable compatible with your iPhone. To insure positive function of CarPlay, use of the original equipment cable is highly recommended.

  • Only one system can be used at a time.

  • Visit toyota.ca/toyota/en/safety-innovation/apple-carplay for a complete list of CarPlay-enabled vehicles.

  • CarPlay cannot be installed on vehicles outside those referenced at toyota.ca/toyota/en/safety-innovation/apple-carplay.

  • For the most recent information on CarPlay app availability, please visit the CarPlay website.

  • The following 2018 Toyota vehicles are eligible for an Audio Multimedia enhancement that adds CarPlay compatibility.

    Eligible Toyota vehicles:
    2018 Camry (Gas & Hybrid)
    2018 Sienna

  • Suggested retail price is $60.00 (plus tax) for a limited time; please see details below. Please contact your preferred Toyota Dealer for information.

  • The CarPlay enhancement has no planned end date, however the price of $60.00 (plus tax) is available for the first 4 years from date of first sale or 60,000 km, whichever comes first. If your vehicle has more than 60,000 km at the launch of this enhancement, no need to worry, as there is a mileage-exemption grace period that ends December 7th, 2019. Installation following this period may still be possible, but at an increased expense. Contact your preferred Toyota Dealer at your convenience to schedule an appointment.

  • No. Unlike Audio Multimedia updates available through the Toyota website, the update to add CarPlay compatibility will only be available through your Toyota Dealer due to the complexity of the installation.

  • For eligible vehicles (see prior FAQ), your Toyota Dealer will install new software on your Audio Multimedia system to add CarPlay compatibility. Simply call your Preferred Servicing Dealer to schedule an appointment or ask about the enhancement at your next scheduled service.
    Your Dealer can also help restore your personal settings, including Bluetooth®-paired phone, audio presets, home screen customizations, and other multimedia settings.

  • No, all existing connected service trials/subscriptions will remain unchanged.

Amazon Alexa

  • Amazon Alexa is not available on Canadian models.

Android Auto

  • Android Auto brings your smartphone apps into one place, making it easier for you to access your Android navigation, media, and communication apps on the road while minimizing distractions. And with Google Assistant you can also perform actions by voice to keep your eyes on the road and hands on the wheel.

  • Android phones running Android 5.0 (Lollipop) and up with a data plan. For best performance, Google recommends Android 6.0 (Marshmallow) and up.

  • Android Auto will be standard on select 2020 models with the 4Runner, Sequoia, Tacoma & Tundra already announced.

  • For the most accurate information on Android Auto functionality, please visit the Android Auto website.

  • Only one system can be used at a time.

  • Yes and all data costs associated with the use of Android Auto will be your responsibility.

  • Android Auto will come standard on select Model Year 2020 vehicles.

More questions?