Select a Province & Language

The province you select allows us to calculate a MSRP based estimated price for your vehicle. The province you select allows us to calculate an estimated price for your vehicle which includes Freight & PDI of -, Air Conditioning Charge of $100 if applicable and Dealer Fees of up to .

Please click "Apply" to update your preferences

Sélectionner une province et une langue

La province que vous sélectionnez nous permet de calculer un prix estimé en fonction du PDSF pour votre véhicule. La province que vous sélectionnez nous permet de calculer un prix estimé pour votre véhicule qui inclut les frais de transport et de préparation de à , les frais de climatisation de 100 $, s’il y a lieu, et les frais du concessionnaire allant jusqu'à .

Veuillez cliquer sur « Appliquer » pour mettre à jour vos préférences

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Frequently Asked Questions

Vehicles

  • Here is a list of meanings of recent and current Toyota model cars, trucks and SUVs.

    Yaris

    Named after Charis, a goddess in Greek mythology, who was a symbol of beauty and elegance. "Ya" refers to the German expression of agreement, symbolizing the car's broad appeal in styling and representative of Toyota's next generation of global cars.

    Corolla

    Named after the outer envelope or crowning portion of a flower.

    Prius

    Derived from the Latin prefix meaning "to go before". Prius “c “ indicates the Prius perfect for the city. Prius “v” denotes the most versatile Prius.

    Camry

    Comes from kan-muri, the Japanese word for crown.

    Avalon

    Refers to a legendary island paradise in the western seas off the British Isles where King Arthur was carried. Evokes images of comfort, spaciousness and sophistication.

    Venza

    Venza is a combination of the words "venture" and "Monza," a city in Northern Italy with a racecourse named Autodromo Nazionare Monza. The name was chosen to represent adventure, outdoor leisure and driving performance.

    Sienna

    Derived from the Italian city of Siena.

    RAV4

    Recreational Active Vehicle with 4WD.

    Highlander

    Conveys power, energy and ruggedness.

    4Runner

    Refers to a combination of 4-wheel drive and off-road runner.

    Sequoia

    Named after the great redwood Sequoia tree to convey strength, longevity and beauty.

    Tacoma

    Derived from a native word for snowy mountain. Chosen for its outdoor images of strength and power.

    Tundra

    Refers to a rugged terrain that conveys strength and robustness.

  • As part of the next chapter of transition, the Scion FR-S and Scion iM will be available for 2017 model year as the Toyota 86 and Toyota Corolla iM. Toyota looks forward to this next chapter, welcoming a new generation of car buyers.

  • As a Scion owner you can take your vehicle to any Toyota dealership and still expect the same great service from our knowledgeable technicians. Any Toyota dealership can service your Scion. Any warranty on your Scion vehicle will continue to apply as normal without any interruption.

  • A few simple tips for the first 1,600 km can add to the future economy and long life of your new Toyota. These tips can be found in your Owner's Manual. Refer to the index for the exact page location.

  • The Toyota Mirai is currently a concept vehicle in Canada, though a production version of the Mirai has been released in some other regions. The FT-1 remains a concept vehicle globally. For the latest information on Toyota Concept Vehicles and vehicles that are Coming Soon, please visit the Concept & Coming Soon section.

  • To import a Toyota vehicle to Canada, we recommend that you contact the Registrar of Imported Vehicles at Dial and Call 1-888-848-8240. You may also visit their website at www.riv.ca or send an email to info@riv.ca.

  • For towing information on current model year vehicles, please visit the Vehicles section, select the vehicle of your choice, and choose Specifications.

    Towing and weight capacity information is also available in your vehicle's Owner's Manual in the Trailer Towing section. You may also contact your Toyota dealership for further information.

    Note: Please refer to your Owner's Manual for additional towing information. Toyota does not recommend exceeding your vehicle's load capacity as this could have an adverse effect on performance, braking, durability, and driving efficiency.

Shopping Tools

  • To purchase a Toyota vehicle, please contact your local Toyota dealer. You can also price a Toyota on-line.

  • No. All retail sales transactions of Toyota vehicles are processed directly through Toyota dealerships in Canada, so you must contact a Toyota dealer. Toyota Canada is the distributor of new Toyota vehicles in Canada and is responsible for the warranties of these vehicles.

  • A Toyota dealer is free to set their own prices for Toyota products and services. The Toyota.ca Build & Price tools enables you to obtain a reasonable estimate based on Manufacturer’s Suggested Retail Price (MSRP) and gives you the option of including taxes and fees but the final price will be negotiated between you and your Toyota dealer.

  • No. At the present time, pricing is only available on new, unregistered Toyota vehicles. See your local dealer for information and pricing on dealer demonstrators.

  • An appraisal is an evaluation of a the condition and value of a vehicle, which represents a dealer's assessment of what the dealership would be willing to pay for that vehicle. This offer to purchase may be contingent on your purchase of another vehicle from the dealership.

  • Toyota is pleased to present you with an estimated trade-in value of your vehicle based on figures provided by an independent third party, Canadian Black Book® (CBB), accessible here.

    These CBB figures available through toyota.ca are for based on market conditions and the information that you provide and are for reference purposes only. The actual value of your vehicle can only be determined through an appraisal at a participating Toyota dealership and may be less, the same, or more than the figures presented by CBB. Contact your Toyota dealer for an appraisal of the value of your vehicle.

    Note: Toyota Canada Inc. is the distributor of new Toyota vehicles in Canada and is responsible for the New Vehicle Warranty but is not involved with assessing used or trade-in vehicle value.

  • There may be costs involved with selling your vehicle privately. Many customers find that the convenience of trading in their currently owned vehicle, plus the tax savings it provides on the new vehicle purchase, provide a benefit when compared to the time requirements, financial costs (such as advertising, vehicle repairs), and hassle, of selling a vehicle privately.

  • Toyota Red Tag Days is an annual national sales campaign, usually offered in the Spring. Red Tag Days offers Toyota shoppers special promotional offers such as finance or lease incentives, special finance rates, and more. In addition to Red Tag Days, Toyota offers several national promotions throughout the year. Visit our Special Offers & Promotions page to learn more.

  • Available incentives are included as applicable when you Build & Price a vehicle. If additional Hybrid programs and incentives are introduced, we will include relevant information in the Shopping Tools > Promotions section of this website. For additional information on Toyota Hybrids, please visit our Hybrids page.

Parts & Service

  • Genuine Toyota parts and accessories are sold through the Parts Department of Toyota dealerships. The Parts personnel at your Toyota dealership can determine the availability and price of the parts and accessories required, and can assist in the processing of your order.

  • There may be differences between genuine Toyota filters and aftermarket filters. Genuine Toyota filters are designed and engineered to fit Toyota vehicles specifically and to maintain the filtration of dirt or particles within the oil to match the recommended oil change interval of 8000 km. Aftermarket filters may not have the same fit or be manufactured to the same standards as genuine Toyota filters and may cause engine concerns.

  • We continually compare our pricing to other manufacturers and the aftermarket. In many instances our price is comparable to the aftermarket. Toyota Canada Inc. sells parts to our authorized dealers and provides suggested selling prices. Dealers are free to set their own retail selling prices.

    Note: For more information on Toyota parts, please visit Toyota Parts in our Parts & Service section.

  • Yes. Only genuine Toyota parts and accessories are covered by the Toyota Replacement Parts and Accessories Warranties. Non-genuine or aftermarket parts and accessories, or any damage or failures resulting from their use, are not covered by any Toyota warranty.

  • If your seat belt fits too snugly, please contact your Toyota dealer to obtain a seat belt extender. For details, please schedule an appointment with your Toyota dealer who will explain the seatbelt procedure and take your measurement to ensure a proper fit and positioning of the seat belt.

  • Toyota offers genuine Toyota synthetic oil (TGMO 0W-20). For information, please contact your Toyota dealer .

  • No. Tires originally installed on your Toyota vehicle are warranted by the respective tire manufacturer. Please refer to the tire pamphlet provided with your Toyota vehicle. You may also contact your Toyota dealer for assistance.

  • Toyota selects original equipment tire size and grade to match the specifications of the vehicle and to optimize ride comfort and handling. When replacing a tire, you should select one of equal size and grade to the original tire and in accordance with loading requirements. Changing the tire size can affect the vehicle's ride comfort and handling performance and may also affect the operation of features such as the speedometer or odometer.

    Snow tires are recommended in regions where average temperatures are below 7 degrees celsius and/or harsh winter conditions exist. You should also select snow tires that are comparable to the original tires on your vehicle.

    Visit the Toyota Tire Centre or contact your local Toyota dealer for additional information on suitable tires for your driving needs.

  • Tire pressure is specified in your Owner's Manual and is also found on the label inside the glove compartment door or on the driver's door pillar.

  • For details on the decoding of tire sidewall markings, please visit the Toyota Tire Centre where you can find out all about tires.

  • For security reasons, and to ensure that only the Owner has access to key codes, Toyota Canada is unable to provide key codes. Please contact your Toyota dealer if you have lost your vehicle keys and need a replacement. Proof of ownership will be required.

"My Toyota" Owner's Info

  • Until 2016, Club Toyota was an on-line service offered to owners/lessees of Toyota vehicles of model year 1996 or newer. Owner’s Services are now offered directly through www.toyota.ca by visiting our "My Toyota" section.

  • The Vehicle Identification Number, or VIN, is a sequence of 17 alphanumeric characters used to uniquely identify your vehicle. The VIN on vehicles purchased prior to 1992 may consist of fewer digits.

    • Toyota VINs beginning with "2" indicate vehicles assembled in Canada.
    • Vehicles with VINs beginning with "1", "4", or "5" represent vehicles assembled in the United States.
    • Vehicles with VINs beginning with "J" were produced in Japan.
    • The 2nd digit indicates the Manufacturer, which is Toyota.
    • The next 6 digits (3 through 8) are the Vehicle Description Section (VDS). These provide information on the vehicle, engine, model and body style.
    • The ninth digit is a check digit used internally.
    • The 10th digit indicates the model year. Letters (except "O" and "Z") were used for vehicles up to the 2000 model year, while numbers are used for 2001 and newer vehicles. For example, "X" means the 1999 model year, "Y" is the 2000 model year and "1" represents the 2001 model year.
    • The 11th digit is the plant code.
    • Finally, digits 12 – 17 are the unique vehicle serial number.
    • The letter "O" is never used in a VIN. "0" always refers to the number zero.
  • The Vehicle Identification Number (VIN) is displayed:

    • On the driver's side dashboard near or under the bottom portion of the windshield
    • On the ownership registration card
    • On your vehicle insurance card
    • On the certification label found on the driver's side doorjamb on most vehicles
  • Warranty information, such as comprehensive and powertrain warranty, and more, can be found on our Warranty Page as well as in the Toyota Owner’s Manual Supplement. For further Toyota warranty questions, please contact your Toyota dealer .

  • Please refer to your vehicle's Owner's Manual for detailed information pertaining to the Air Bag/Supplemental Restraint Systems.

About Toyota

  • The Toyota logo consists of three ellipses, each of which has two central points symbolizing the T of Toyota. The ellipses symbolize the unification of the hearts of our customers and the heart of Toyota products. The background space represents Toyota's technological advancement and the boundless opportunities ahead.

  • Toyota’s parent company Toyota Motor Corporation is located in Japan. Toyota vehicles are manufactured throughout the world, and the Toyota vehicles sold in Canada are currently built in Japan, the United States of America, and Canada. Toyota Motor Manufacturing Canada - which has 3 plants operating in Cambridge and Woodstock, Ontario, produces the Corolla and RAV4.

  • For job opportunities at TMMC, please visit www.tmmc.ca.

  • Your ideas and opinions are valuable to us. Please visit the Contact Us section of our website to submit your comments to us. However, due to the possibility of conflict between developments from within the Toyota organizations and ideas submitted by interested persons, it is our policy not to accept unsolicited suggestions for new products, inventions, patents, proposals, marketing or advertising ideas.

  • Here is our statement on Privacy and Internet Security

    Privacy Statement

    Toyota Canada Inc. respects your privacy and will strive to protect the confidentiality of the information supplied by you to us on this site.

    Toyota Canada Inc. will never sell your information that you provide on this site to another company and will not offer the personal information supplied to a third party unless we have first obtained your consent.

    The amount of information collected depends on how you use this site. You consent to the collection of information we request and that you provide.

    We will use the information to generate statistics, measure site activity and develop policies to maximize your pleasurable car buying experience. The information will only be used by Toyota Canada Inc., the dealer you choose and Toyota Financial Services.

    If you tell us that the information you supply should not be used for further contact, that request will be respected. If, for any reason, you question or are unsure about the security of the information supplied by you, you may contact Toyota Canada Inc.'s call centre by calling Dial and Call 1-888-TOYOTA-8 to speak with a service representative directly.

    Your confidential access and use of this site cannot be guaranteed by Toyota Canada Inc. Consequently, Toyota Canada Inc. shall not be responsible for any harm that you or any person may suffer as a result of your access and use of this site.

    Toyota Canada Inc. reserves the right to change its privacy policy and will provide you with notice, through this site, at least seven (7) days prior to its effective date.

    Note: For additional privacy information, please read our Privacy Policy.

    1. Open Internet Explorer.
    2. Hit the F12 button (Developer Tools will open).
    3. In the top bar (File, Find, Disable, View, etc), on the right, there will be a Browser Mode setting. Change this to the latest Internet Explorer version you see. Ensure Compatibility View is not selected.
    4. To the right of Browser Mode, there will be a Document Mode setting. Change this to "Standards (Page Default)".
    5. The page will automatically reload.
    6. Close the Developer Tools.

  • Please submit your completed proposal for a Toyota Franchise to:

    Toyota Canada Inc.
    Head Office
    Customer Interaction Centre
    1 Toyota Place
    Toronto ON M1H 1H9
    Fax: Dial and Call (416) 431-8035
    Email: Toyota_Feedback@toyota.ca

Connected Services by Toyota

(available on select 2020 and newer vehicles)

  • What is Connected Services by Toyota?

    Connected Services by Toyota offers an advanced suite of smart technologies designed to simplify your everyday life. To learn more, please visit toyota.ca/connected .

    What models are equipped with Connected Services by Toyota?

    Connected Services by Toyota is available on select 2020 and newer model year vehicles. To view availability by vehicle, visit toyota.ca/connected .

    How is my vehicle's Connected Services software updated?

    Updates to your vehicle's Connected Services by Toyota software are pushed directly to your vehicle where your vehicle is equipped with an Audio Plus or Premium system. When this occurs, you will see a notification on your vehicle's multimedia display. Follow the prompts to complete the update. Your personal data is not used.

    Can I cancel my Connected Services subscription?

    You may cancel your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

    Can I restart my Connected Services subscription?

    You can restart your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

    When I have questions or concerns about the connected technology in my vehicle, who can I talk to?

    Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training regarding Toyota's connected technology and can assist you with your concerns.

    Is my mobile phone compatible with Connected Services by Toyota?

    To check your device's compatibility with Connected Services, visit the Quick Links section of toyota.ca/connected .

    My vehicle did not originally come with Connected Services by Toyota. Is it possible to have it installed?

    No.

    Are there videos that explain Connected Services by Toyota?

    Yes. Visit the Toyota Canada Connected Services Owners page.

  • Who should enroll?

    If your vehicle is equipped with Connected Services by Toyota and you wish to use Safety Connect, Destination Assist and/or Remote Connect, enrollment is required.

    How do I enroll?

    You can enroll for Connected Services by downloading and creating an account using Toyota App or by pressing the SOS button from within your vehicle. Your Toyota Dealer can also enroll you at your request.

    Can I enroll online?

    Enrollment online is only possible at your Toyota Dealer.

    What documentation will I receive?

    Post-enrollment, you will receive a welcome message via email that features a link to the Connected Services Terms of Use. Alternatively, you can visit https://www.toyota.ca/toyota/en/legal .

    What is the cost to enroll?

    There is no cost to enroll and your personal financial information is not required at the time of enrollment.

    How do I make changes to my Connected Services account?

    Press the SOS button in your vehicle and follow the prompts to reach an Agent and state that you wish to make changes to your account.

  • What is Toyota App?

    Toyota App is a smartphone app that connects you to everything Connected Services by Toyota has to offer. To learn more, visit toyota.ca/connected or click here .

    What does Toyota App do?

    With the app you can:

    • Create & maintain your Toyota profile.
    • Create & maintain your connected vehicle portfolio.
    • Enroll for Connected Services.
    • Designate your preferred servicing Dealer..
    • Remotely command select vehicle functions.
    • Confirm vehicle status.
    • Receive Notifications, Alerts & Health Reports about and Recalls for your vehicle and more.

    To learn more, visit toyota.ca/connected .

    What mobile platforms are supported?

    Toyota App supports iOS (Apple) and Android .

    Is Toyota App free?

    Yes.

    How is the app updated?

    The app is updated via Apple App Store or Google Play depending on the operating system of your personal device.

    How do I setup the app?

    Once you download the app, open it and set your region & language preferences. The app will then guide you through the steps to enroll. Toyota App's ''Demo Mode'', accessed at the welcome screen, features a tutorial on this process.

    Do I need to allow push notifications?

    For certain features of the app to function, most notably Remote Connect, you will need to allow push notifications (app-to-device).

    How do I create my Connected Services account within the application?

    Accounts are created using your email address, mobile phone number or Google or Facebook social media accounts.

    Is an email address mandatory?

    Yes.

    How do I verify my account?

    Upon completion of the enrollment process, the app will automatically send a 6-digit verification code to your email or phone via SMS depending on how you logged in. Enter this code into the app when prompted.

    I didn't receive the account verification, can I request a new one?

    If the original code was transmitted via email, first check your Junk/Spam folder. You can request a new code within the application to be sent via email or SMS.

    My Dealer enrolled me online when I took delivery of my vehicle, do I still need to download the app?

    Yes. Once you download and open the app, sign in using the email you provided to your Dealer and complete the account verification process.

    Can I use biometrics to login to the app?

    Depending on the capabilities of your device, touch or face identification can be used.

    How do I add a vehicle to the app?

    Vehicles are added to the application using the Vehicle Identification Number (VIN). The VIN can be added manually or using the in-app text or barcode scan tool.

    How many vehicles can I add within the app?

    There is no limit to the number of vehicles you can add to the app.

    Can I command multiple vehicles at once?

    Only one vehicle at a time can be influenced using the app.

    How do I switch between multiple vehicles within the app?

    Go to ''My Garage'' (dashboard upper middle menu) and at the vehicle picture swipe left to right and then at the desired vehicle select ''Back''.

    Can I add my Lexus to Toyota App?

    Yes provided it is a 2020 model year or newer vehicle with new-generation Enform featuring Enform Remote. Lexus App users can add Toyota vehicles equipped Connected Services by Toyota featuring Remote Connect.

    Can I use the app in place of my Smart Key fob to operate my vehicle?

    No.

    Can multiple users access and use the app?

    Should you wish to grant access to vehicles found within the app to other users, you will need to share your app login credentials.

    Can I customize the order or appearance of feature cards within the app?

    Yes. Select the More Options menu of each card (three dots) and select ''Move this card'' or ''Hide this card''.

    There is a mistake in my profile, how can I fix it?

    To correct an error in your profile (i.e. misspelled name, incorrect email address and/or phone number) press the SOS button within your vehicle speak to an Agent.

    I am encountering an error using the app. What should I do?

    First make sure the operating system of your device is up to date and that you're using the most recent version of Toyota App. Within the profile section of the app you can access the ''Give Feedback'' section. You can also contact your Toyota Dealer for further assistance.

    Does Toyota App use my personal cellular data?

    Yes and all data costs associated with the use of Toyota App will be your responsibility.

    Can I view my recent trips within the app and if so, how many trips are stored?

    The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe the Recent Trip featured card to the right.

    Is Driver Score information shared with my insurance company?

    Driving behaviour data and Driver's Score are not shared with any third party. For more information on how we protect your personal information, please visit toyota.ca/privacy .

    If Toyota App contains my information and vehicle location, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. At the time of account creation you will be prompted to agree to up to two privacy consents which you can access from within the app. Post account creation, the Legal Terms of Use and Privacy Notice pertaining to Connected Services by Toyota can be accessed from the app within the profile section. For more information on how we protect your personal information, please visit toyota.ca/privacy .

  • What is Remote Connect?

    Start the engine, lock or unlock the doors and more from your smartphone using the Toyota App. To learn more visit toyota.ca/connected or click here .

    What are Remote Connect's capabilities?

    Engine Start / Stop
    Start and stop your engine from a distance—ideal for warming up or cooling down your vehicle before you get in.

    Door Lock / Unlock
    Lock and unlock vehicle doors from a distance to ease your way in, and ease your mind if you can’t remember their status.

    Check Window & Moonroof Status
    Depending on your vehicle, you can check to see if windows and moonroof are closed / open even when your vehicle is not in sight.

    Last Parked Location
    Allows you to quickly and easily find your vehicle in an uncovered parking lot.

    Guest Driver Settings
    Allows you to set conditions for a Guest driver and be informed via notification if any are violated, including maximum speed, maximum kilometres, distance from a set location and more.

    What is the effective range of Remote Connect?

    For Remote Connect to function, both your device and vehicle must be connected to a network with adequate signal strength.

    How long does the engine run when using Remote Engine Start?

    The engine runs for up to ten (10) minutes. Once this time expires, the engine will automatically stop. You can then use Remote Start again to run the engine for up to another ten (10) minutes, after which you must manually start the engine to use the function again.

    Can I control the A/C remotely?

    No, when you remotely start your engine, the climate control will default to the last setting. You cannot adjust this remotely, but if you have turned off the air and the outside temperature is extremely warm or cold (less than 5 degrees Celsius (41 degrees Fahrenheit) or greater than 30 degrees Celsius (86 degrees Fahrenheit)), the system will turn on and set the temperature to 25 degrees Celsius (77 degrees Fahrenheit).

    If the outside temperature is less than 5 degrees Celsius (41 degrees Fahrenheit) the front and rear defrosters will turn on.

    Can I use my key fob to start my vehicle?

    Provided the Data Communication Module on your vehicle is active, your key fob can be used to remotely start / stop your vehicle's engine. To learn more click here .

    My vehicle has a manual transmission, can I use Remote Connect?

    Remote Engine start / stop and short range key fob remote start is not available on models with manual transmission.

    I am encountering an error using Remote Connect. What should I do?

    For Remote Connect to command the vehicle, the following pre-conditions must be in place:

    • Vehicle in park
    • Key fobs not inside or near vehicle
    • Doors are closed and locked
    • Vehicle security alarm is not triggered
    • Trunk, hood and moonroof are closed
    • Vehicle engine start push button is not depressed
    • Foot brake is not being pressed
    • Fuel level is above ¼ tank
    • Vehicle is not ACC-On, not ignition on, or not already running Remote Start
    • Ambient temperature is above approximately -30 degrees Celsius (-22 degrees Fahrenheit)

    Should the error persist, contact your Toyota Dealer for further assistance.

    Do I have to pay for Remote Connect?

    For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Remote Connect on a complimentary trial basis. At the end of this trial, service can be maintained via paid monthly subscription.

    How much is the monthly subscription fee?

    $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    When do you collect my financial information?

    As the expiry of your complimentary trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription. Should you elect to subscribe, it is at this time where you will be asked for your credit card information.

    Will the fee change?

    The renewal fee is subject to change without notice.

  • What is Service Connect?

    Keep your Toyota in peak condition with access to warning light notifications and vehicle health reports. To learn more, visit toyota.ca/connected or click here .

    What are the capabilities of Service Connect?

    When it comes to maintaining your vehicle, you have the ability to be proactive and informed.

    Vehicle Health Reports
    Request monthly reports regarding current vehicle alerts and more.

    Warning Lights
    If a warning light appears on your dashboard, you will automatically be sent a notification in your Toyota App, on your vehicle’s touch screen display and in your next vehicle health report.

    Maintenance Schedule (Coming Soon)
    When you open the Toyota App, you can see how many kilometres you have left until your next recommended maintenance interval.

    Can I book vehicle maintenance visits with my Dealer using the app?

    Within the Vehicle Health feature of the app you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

    Do I have to pay for Service Connect?

    For 10-years starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Service Connect on a complimentary trial basis.

    How do I opt out of Service Connect?

    At Toyota App setup, decline the Service Connect data consent.

  • What is Safety Connect?

    Safety Connect is a suite of 4 services that can provide you with emergency assistance. For more information, visit toyota.ca/connected for details.

    When should I use the SOS button?

    The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.

    What emergency services are available?

    Emergency services available to you may include one or all of the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

    What do I do if my vehicle is stolen?

    First, contact the police and file a stolen vehicle report and record the filing officer's name, badge number and report number. Next, call Dial and Call 1‑888-TOYOTA8 and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your subscription and validation of the police information, vehicle locating activities will be initiated.

    Who contacts me if my vehicle is located?

    Should your vehicle be recovered, law enforcement will contact you and detail next steps.

    Can the Response Centre monitor and/or speak to police activities pertaining to my stolen vehicle?

    No.

    What are the lights near the SOS button indicating?

    • Green Light: Enform telematics are active.
    • Green Light (flashing): Call is in progress to the Response Centre.
    • Red Light: A technical concern exists. See your Toyota Dealer.

    The light near my SOS button flashes red when I turn my vehicle on. Is something wrong?

    This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.

    I accidently pressed the SOS button, what should I do?

    First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call. Should you not verbally engage with the Agent, emergency response services may be dispatched to your location.

    Does Safety Connect work in areas with poor or no cellular network?

    Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

    Does Safety Connect use my personal cellular data plan?

    No.

    If my Navigation System malfunctions, is my Safety Connect service compromised?

    No as these systems are not interlinked. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

    Do I have to pay for Safety Connect?

    For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Safety Connect at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

    How much is the monthly subscription fee?

    $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    When do you collect my financial information?

    As the expiry of your complimentary trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription. Should you elect to subscribe, it is at this time where you will be asked for your credit card information.

    Will the fee change?

    The renewal fee is subject to change without notice.

    How do I cancel my subscription?

    You can cancel your subscription at any time by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

    If Safety Connect can locate my vehicle, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit toyota.ca/privacy .

  • What is Destination Assist?

    Available on vehicles equipped with embedded navigation, Destination Assist connects you with a live Agent who can look up points-of-interest (POIs) and send these locations directly to your vehicle.

    If my Navigation System malfunctions, will Destination Assist work?

    While it should be possible to contact a Response Centre Agent, pushing POI data to your vehicle may not be available. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

    Should I use the SOS button to access Destination Assist?

    No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say Call Destination Assist or select Destination Assist within your navigation systems menu.

    Does Destination Assist work in areas with poor or no cellular network?

    Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of Canada and the United States of America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location, Destination Assist will be unavailable.

    Does Destination Assist use my personal cellular data plan?

    No.

    Do I have to pay for Destination Assist?

    For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

    How much is the monthly subscription fee?

    $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    When do you collect my financial information?

    As the expiry of your trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription.

    Will the fee change?

    The renewal fee is subject to change without notice.

    How do I cancel my subscription?

    You can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS from within your vehicle and speaking to an Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

    If Destination Assist can locate my vehicle, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit toyota.ca/privacy .

Apple CarPlay

(available on select 2018 and newer vehicles)

  • Apple CarPlay is a smart & simple way to use your iPhoneTM while driving your Toyota.

  • Just plug a compatible iPhone into your vehicle's USB data port (trident symbol), follow the on-screen prompts that may appear and CarPlayTM enabled apps will display on the vehicle’s touch screen. From here, simply navigate and control apps using the touch screen, steering wheel controls, or with Siri.

  • You will need an iPhone 5 or higher with the latest iOS and a USB cable compatible with your iPhone. To ensure positive function of CarPlay, use of the original equipment cable is highly recommended.

  • Visit toyota.ca/connected and select Apple CarPlay to isolate which vehicles are compatible with CarPlay.

  • For the most recent information on CarPlay app availability, please visit the CarPlay website at www.apple.com/ca/ios/carplay

  • Yes, and all data costs associated with the use of CarPlay will be your responsibility.

  • CarPlay is a standard feature on select Toyota models.

  • CarPlay cannot be installed on vehicles that were not originally equipped with it except for eligible 2018 model year Camry, Camry Hybrid & Sienna as part of the CarPlay retrofit program. See your Toyota Dealer for details.

  • Owners of 2018 model year Camry, Camry Hybrid and Sienna are eligible for an audio multimedia enhancement that adds CarPlay compatibility. Contact your Toyota Dealer to confirm your eligibility for, and details of, this program.

  • Suggested retail price is $60.00 (plus tax).

  • The CarPlay enhancement has no planned end date, however the price of $60.00 (plus tax) is available for the first 3 years from date of first sale or 60,000 km, whichever comes first. Installation following this period may still be possible, but at an increased expense. Contact your Toyota Dealer for details and/or to schedule an appointment.

  • No. Unlike Audio Multimedia updates available through the Toyota website, the update to add CarPlay compatibility will only be available through your Toyota Dealer due to the complexity of the installation.

  • For eligible vehicles, your Toyota Dealer will install new software on your Audio Multimedia system to add CarPlay compatibility.

  • No, all existing connected service trials/subscriptions will remain unchanged.

  • Yes. Visit the Connected Services page.

Android Auto with Google Assistant

(available on select 2020 and newer vehicles)

  • Android Auto compatibility offers a simple and safe way to use an Android phone in select Toyota vehicles. With Google Assistant, drivers can stay focused, connected and entertained by using voice commands while keeping their eyes on the road and hands on the wheel.

  • Just plug a compatible Android Phone (with the Android Auto app installed) into your vehicle's USB data port (trident symbol), follow the on-screen prompts that may appear and Android Auto will display on your vehicle’s touch screen.

  • Android Auto requires Android phones running 5.0 (Lollipop) and up with a data plan. For best performance, Google recommends Android 6.0 (Marshmallow) and up.

  • You will need an Android phone with the Android Auto app installed (if required by the device) with at minimum Android 5.0 (Lollipop) software and a USB cable compatible with your device. To ensure the positive function of Android Auto, use of the original equipment cable is highly recommended.

  • Visit toyota.ca/connected and select "Android Auto" to isolate which vehicles are compatible with Android Auto.

  • For the most accurate information on Android Auto functionality, please visit the Android Auto website at android.com/auto .

  • Yes, and all data costs associated with the use of Android Auto will be your responsibility.

  • Android Auto is a standard feature on select Toyota models.

  • Android Auto cannot be installed on vehicles that were not originally compatible.

  • Yes. Visit the Connected Services page .

Amazon Alexa

(available on select 2020 and newer vehicles)

  • Amazon Alexa compatibility allows you to perform remote vehicle commands on vehicles equipped with Remote Connect by using an Amazon home device.

  • After linking your Connected Services by Toyota account with your Amazon Alexa account, via the Toyota skill, you can use the Alexa App or Alexa-compatible device to remotely command select features on your Alexa-compatible Toyota.

  • At minimum, you will need the Alexa app with the Toyota skill enabled installed on your personal device complete with data plan. You can also use an Alexa-compatible device in our home (i.e. Echo smart speaker). Finally, you will need to maintain an active Remote Connect subscription.

  • Vehicles equipped with Connected Services by Toyota that feature Remote Connect.

  • The Toyota Skill for Amazon AlexaTM provides you a new way to interact with your Remote Connect-equipped vehicle. Once you enable the skill and link your connected services account, you can tell Alexa to ask Toyota to start your vehicle, lock or unlock the doors, and check the fuel level, all from any Alexa-enabled device.

  • Basic Alexa interactions with your compatible vehicle could include:

    • “Alexa, ask Toyota to start my car” **
    • “Alexa, ask Toyota to stop my car” **
    • “Alexa, ask Toyota to lock my car”
    • “Alexa, ask Toyota to unlock my car”
    • “Alexa, ask Toyota how much gas is in my car”
    • “Alexa, ask Toyota if my car is running”
    • “Alexa, ask Toyota if my doors are locked”
    • “Alexa, ask Toyota how many miles are on my car”

    ** Require a verbal PIN

  • Any commands where the security of your vehicle is affected (i.e. unlocking the doors), requires a PIN to prevent unauthorized access to your vehicle.

  • Yes, and all data costs associated with the use of Amazon Alexa will be your responsibility.

  • Amazon Alexa compatibility is a standard feature on select Toyota models.

  • Amazon Alexa cannot be installed on vehicles that were not originally equipped with Remote Connect.

  • An active Remote Connected subscription is required to use Amazon Alexa.

  • Toyota + Alexa is not available in Canada.

Toyota Entune 3.0

(available on select 2018-2020 vehicles)

  • What is Entune?

    Entune is a suite of apps and services designed to make every trip more enjoyable by keeping you connected and safe. To learn more, visit the Owners section of toyota.ca/connected .

    What models are equipped with Entune?

    Entune is available on select 2018-2020 Toyota models. See your Toyota Dealer for details.

    How is the Entune software updated?

    Entune software updates are pushed directly to your vehicle where your vehicle is equipped with an Entune Audio Plus or Premium system. When you see a notification on your vehicle's multimedia display, simply follow the prompts to complete the update. Updates do not use your personal data.

    How is the Entune app updated?

    App updates are pushed to your device via Apple App Store or Google Play Store (depending on your operating system).

    Can I cancel my Entune subscription?

    You may cancel your subscription at any time by pressing the SOS button in your vehicle and speaking to a Response Centre Agent.

    Can I restart my Connected Services subscription?

    Yes. Press the SOS button in your vehicle, provided it has not been disabled, and speak to an Agent or call Dial and Call 1-800-290-4431 .

    When I have questions and/or concerns about the connected technology in my vehicle, who can I talk to?

    Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training and they can assist you with many connectivity concerns.

    Do I need to tether my phone to a USB port and if so, which one?

    Certain features of your vehicle's connected technology require you to tether your device to the USB data port. This port is identified using the USB trident logo.

    Is my phone compatible with Entune?

    To learn what phones are compatible with Entune, please visit https://www.toyota.ca/toyota/en/my-toyota/phone-compatibility .

    My vehicle did not originally come with Entune. Is it possible to have it installed?

    No.

    Are there videos that explain Entune services?

    Yes, at the Toyota Connected Services page.

  • Who should enroll?

    If your vehicle is equipped with Entune 3.0 and you wish to use Safety Connect and Destination Assist, enrollment is required.

    How do I enroll?

    To enroll, push the SOS button located in the overhead console for 1-2 seconds and then follow the recorded prompts to reach a Response Centre Agent. Only vehicles equipped with an SOS button require enrollment.

    Can I enroll online?

    Enrollment can only be performed via in-vehicle SOS button push.

    What does the process involve?

    The enrollment process is transacted verbally from inside your vehicle between you and a Response Centre Agent. The Agent will review the services applicable to your vehicle and Entune's Terms & Conditions.

    What documentation will I receive?

    Post-enrollment, you will receive a copy of the Connected Services Terms & Conditions and Subscriber Service Agreement by email. To ensure your privacy, these documents are password protected. The password is a combination of your postal code and phone number that you verbally provided at enrollment with no spaces (Example X1X1X14165555555). The passcode is case sensitive.

    Is an email address mandatory?

    Yes.

    What is the cost to enroll?

    There is no cost to enroll and no personal financial information is required at the time of enrollment.

    How do I make changes to my Entune account?

    Press the SOS button in your vehicle and follow the prompts to reach a Response Centre Agent and state that you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request(s).

  • What is App Suite Connect?

    App Suite offers seamless connectivity with a variety of useful apps. To learn more visit the Owners section at toyota.ca/connected .

    What apps are included in App Suite Connect?

    • Live by Live powered by Slacker
    • Yelp
    • NPR One
    • Fuel
    • Sports
    • Stocks
    • Traffic Incidents (Audio & Audio Plus)
    • Weather (Audio & Audio Plus)
    • Can I access App Suite using Wi-Fi on my phone instead of cellular data?

      Yes however, using a secured Wi-Fi connection may result in a communication error message which may require you to disconnect.

      Which vehicles are available with App Suite?

      App Suite Connect is available on all vehicles equipped with Entune 3.0. (select 2018-2020 models).

      What is the purpose of the Entune 3.0 app?

      The mobile app facilitates the use of App Suite Connect when your device is paired to your vehicle via Bluetooth.

      How does the Entune 3.0 app connect with my vehicle?

      The app pairs to your vehicle via your mobile device via Bluetooth.

      Will App Suite Connect use my phone’s data plan?

      Yes, and all data costs associated with the use of App Suite are your responsibility.

      Which apps require possible account creation and/or login?

      NPR One & Live by Live powered by Slacker.

      Can I add my own apps to Entune App Suite Connect?

      No.

      Can I disable apps I don't intend to use?

      Yes using the ''Catalogue'' feature of App Suite.

  • What is Scout GPS Link?

    Scout GPS Link is a smartphone-based navigational solution that is capable of displaying route guidance information from your device to your vehicle's multimedia screen.

    Is Scout GPS Link a part of App Suite Connect?

    Scout GPS Link is part of App Suite Connect however, you will need to download the Scout GPS Link Canada app in addition to the Entune 3.0 app to your device.

    What models feature Scout GPS Link?

    Scout GPS Link is available on all select 2018-2020 models equipped with Entune that do not feature embedded navigation.

    Does Scout GPS automatically re-calculate my route if I drive off course?

    Yes, provided your smartphone is connected to a cellular network.

    What happens if I lose cellular connectivity?

    Scout will provide guidance based on the cached route. Once cellular signal is re-acquired, it will adjust to your location automatically.

    How do I search for a destination while driving?

    After pressing the talk button on your steering wheel say, ''Search for ___,'' to find your destination. Then select your destination by saying ''Go there,'' to begin navigation.

    What features are available for hands-free usage of Scout GPS Link?

    The push-to-talk button can be used for most features of Scout GPS Link including: searching for a POI or an address, list recent or favourite destinations, going home or to work, canceling a route, calling a POI and adding a POI to your favourites.

    What display views are available?

    Scout GPS Link features two display views:

    • Turn-by-Turn featuring directional visual and audio prompts (when connected via Bluetooth)
    • Mapstream featuring dynamic map views and audio prompts (when connected via Bluetooth & tethered to USB Data Port (trident logo)).

    Does my phone need to be connected via Bluetooth if it's already connected via USB?

    Yes.

    Do I need to tether my device to use Scout GPS Link?

    Scout GPS Link will function when connected, at minimum, via Bluetooth. To use Mapstream (dynamic maps), tethering to the USB data port (trident logo) using an Original Equipment icable whenever possible is required.

    I don't get Mapstream (full moving maps) when using Scout GPS Link on my Apple iPhone.

    Apple protocols require that the Scout lock screen be deployed in the foreground of the phone in order to facilitate MapStream view. This screen will feature the Scout GPS Link logo & wordmark.

    Can multiple phones be connected at the same time?

    Only one phone can be connected at a time.

    Does the Scout GPS Link application have to be launched on the smartphone to display on the multimedia screen?

    Yes.

    What smartphones are compatible with Scout?

    iPhones with iOS 8 and onwards and Android phones with 4.4 and onwards are compatible with Scout GPS Link. To confirm compatibility with your device, visit www.toyota.ca/toyota/en/my-toyota/phone-compatibility .

    Does Scout GPS Link use my personal cellular data plan?

    Yes and all data costs associated with the use of Scout GPS will be your responsibility.

    Does Scout have an off-line map mode?

    Should you plot and commence a navigation before turning off your devices cellular connection, Scout will cache the route and provide guidance provided you remain on the designated route.

    Can I turn off data tracking?

    Yes this can be done within the options menu.

    My vehicle has embedded navigation. Can I also use Scout?

    No.

    Can I use the Scout GPS Link app in multiple vehicles?

    Yes, where the vehicle is compatible.

    Where can I use Scout GPS Link?

    Scout GPS Link works in Canada, the continental United States, Hawaii & Puerto Rico.

    If I use Scout GPS Link outside Canada, will I incur roaming data charges and if so how much?

    Costs incurred by using Scout outside of Canada are dependent on the terms of your provider's data plan and are your responsibility. Data consumption will depend on how frequently the app is accessed and the duration which it used.

    Can I listen to media and place/answer phone calls while using Scout GPS Link?

    Yes and while listening to media or during a phone call, you can adjust the volume of Scout's guidance prompts.

    Who developed Scout GPS Link?

    Scout was developed by Telenav (www.telenav.com).

    Where can I provide feedback on Scout GPS Link?

    The app features an embedded feedback option that goes directly to the developer.

  • What is Safety Connect?

    Safety Connect is a suite of 4 services that connects you with emergency services. Visit toyota.ca/connected for details.

    What emergency services are available?

    Emergency services available to you may include one or all of the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

    How long is the trial?

    Vehicles equipped with Safety Connect as part of Entune feature a complimentary 3-year trial which commences on the in-service date of the vehicle. See your Toyota Dealer for details.

    What is Stolen Vehicle Locator?

    Should your Toyota ever be stolen, Stolen Vehicle Locator can help with its potential recovery.

    What do I do if my vehicle is stolen?

    First, contact the police and file a stolen vehicle report and record the filing officer's name, badge number and report number. Next, call Dial and Call 1 888 TOYOTA8 and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your Entune subscription and validation of the police information, vehicle locating activities will be initiated.

    Who contacts me if my vehicle is located?

    Should your vehicle be recovered, law enforcement will contact you and detail next steps.

    Can the Response Centre Agent monitor and/or speak to police activities pertaining to my stolen vehicle?

    No..

    If Safety Connect can locate my vehicle, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit toyota.ca/privacy .

    If my Navigation System malfunctions, is Safety Connect compromised?

    No, as these systems are not interlinked. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

    When should I use the SOS button?

    The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.

    What are the lights near the SOS button indicating?

    • Green Light: Enform telematics are active.
    • Green Light (flashing): Call is in progress to the Response Centre.
    • Red Light: A technical concern exists. See your Toyota Dealer.

    The light near my SOS button flashes red when I turn my vehicle on. Is something wrong?

    This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.

    I accidently pressed the SOS button, what should I do?

    First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place and request termination of the call. If you do not verbally engage with the Agent, emergency services may be dispatched to your location.

    Does Safety Connect work in areas with poor or no cellular network?

    Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

    Does Safety Connect use my personal cellular data plan?

    No.

    Do I have to pay for Safety Connect?

    For 3-years starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Safety Connect on a trial basis at no charge (select 2018-2020 models). At trial end, service is maintained via paid monthly subscription.

    What is the monthly subscription fee?

    $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    When do you collect my financial information?

    As the expiry of your complimentary trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription. Should you elect to subscribe, it is at this time where you will be asked for your credit card information.

    Will the fee change?

    The renewal fee is subject to change without notice.

    How do I cancel my subscription?

    You can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

  • What is Destination Assist?

    Available on vehicles equipped with embedded navigation, Destination Assist connects you with a live Agent who can look up points-of-interest (POIs) and send these locations directly to your vehicle.

    How long is the trial?

    Vehicles equipped with Destination Assist as part of Entune (select 2018-2020 models) feature a complimentary 6-month trial which commences on the in-service date of the vehicle. See your Toyota Dealer for details.

    If my Navigation System malfunctions, will Destination Assist work?

    While it should be possible to contact a Response Centre Agent, pushing POI data to your vehicle may not be available. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

    Should I use the SOS button to access Destination Assist?

    No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say ''Call Destination Assist'' or select ''Destination Assist'' within your navigation systems menu.

    Does Destination Assist work in areas with poor or no cellular network?

    Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of Canada and the United States of America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location, Destination Assist will be unavailable.

    Does Destination Assist use my personal data plan?

    No.

    Do I have to pay for Destination Assist?

    For 6-months starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist on a trial basis at no charge. At trial end, service is maintained via paid monthly subscription.

    What is the monthly fee?

    $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

    When do you collect my financial information?

    As the expiry of your complimentary trial period approaches, you will receive email correspondence from Toyota Canada detailing how to start a paid subscription. Should you elect to subscribe, it is at this time where you will be asked for your credit card information.

    Will the fee change?

    The renewal fee is subject to change without notice.

    How do I cancel my subscription?

    You can cancel your subscription at any time by calling Dial and Call 1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

    If Destination Assist can locate my vehicle, how is my privacy protected?

    Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit toyota.ca/privacy .

COVID-19

(Coronavirus)

  • TCI is obligated under the Motor Vehicle Safety Act to send recall notices to customers in a timely manner where a safety risk may exist.

  • This series of recalls is unprecedented in its global impact and all involved manufacturers have the commitment to pursue remedy on as many vehicles as possible.

  • Many of our dealership service departments across Canada remain open. Customers should check the status of their closest dealerships by accessing the following website:

    www.toyota.ca/find-a-dealer
  • Our parts operations continue to operate in order to meet the needs of our customers.

  • Owners needs to make their own decision taking into account all guidance from government bodies, public health agencies and medical professionals

More questions?