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La province que vous sélectionnez nous permet de calculer un prix estimé en fonction du PDSF pour votre véhicule. La province que vous sélectionnez nous permet de calculer un prix estimé pour votre véhicule qui inclut les frais de transport et de préparation de à , les frais de climatisation de 100 $, s’il y a lieu, et les frais du concessionnaire allant jusqu'à .

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Right now, we’re Moving As One
to support Canadians in whatever way we can.

A Message from the President of Toyota Canada

Toyota Canada has no greater mission than helping you and your loved ones move safely. Though the situation surrounding the COVID-19 (Coronavirus) pandemic is evolving rapidly, we felt it was important to let you know the steps that we are taking to ensure that we continue to serve you, safely and reliably.

First and foremost, health and safety

Nothing is more important than the health and safety of our customers, dealers, team members, vendors and communities. We will continue to act in a timely manner and base our decisions on the guidance we receive from national, provincial and local public health authorities. We are also ensuring all team members are aware of the important role they play in staying safe and keeping others safe.

We're here for you

We know that you rely on your vehicle to keep your family safe and healthy, so we are doing everything possible to ensure all of the necessary support is in place for you to have your vehicle serviced and repaired.

As usual, our Toyota Roadside Assistance and Customer Service team is available to support you at Dial and Call 1-888-TOYOTA-8 or send us an email.

To know the exact status of your Toyota dealership, please check with them directly for up-to-the-minute information: .

Toyota Financial Services is also here to support you through these exceptional circumstances, offering payment relief to customers on a case-by-case basis.* Customers can request payment relief by calling the Toyota Financial Services customer service centre at Dial and Call 1-800-661-3062.

If you require other account information, you can log into the Toyota Customer Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It’s quick and available 24/7.

You may have questions. We're ready to answer them.

The events of recent days have been concerning and disruptive for all of us. Due to the rapidly evolving nature of the COVID-19 situation, anything could change. With that, know that we are committed to servicing your needs as reliably as possible. Along with our dealers, we are closely monitoring the situation and making contingency plans in an effort to be able to continue to serve our customers should major changes in the way we operate need to take place.

Meanwhile, we are here to answer any questions you may have – from lease turn-ins to upcoming service appointments. And we will, of course, update you with any further changes to our operations.

As always, I thank you for putting your trust in Toyota, and for your continued support.

Larry Hutchinson
President and CEO
Toyota Canada Inc.


How We’re Supporting Owners

Right now, we’re offering Toyota customers flexible payment options.* We’re also keeping parts available and essential services in operation, unless restrictions apply.

  • Toyota Financial Services is here to support you through these exceptional circumstances.

    • Customers can request payment relief by calling TFS customer service at Dial and Call 1-800-661-3062. Accommodations will be evaluated on a case-by-case basis.*
    • For customers with leases coming due, we are being flexible in granting lease end extensions. To request a lease extension, please contact your dealer first.*
    • We also have flexible payment options available – for both current Toyota owners and new customers – should you need to purchase a new vehicle at this time.*

    If you require other account information, you can login to the Toyota Customer Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It is quick, easy and available 24/7.

  • Our Toyota Roadside Assistance and Customer Service team is available to support you. Should you suffer a roadside mishap, from a mechanical breakdown to running out of gas, or for other inquiries, call Dial and Call 1-888-TOYOTA-8 or send us an email.

  • While specific restrictions from provincial and local governments may apply in your area, the service departments at most Toyota dealerships are operational at this time. To know the exact status of your local Toyota dealership, please check with them directly for up-to-the-minute information. Or you can check online: .

How We’re Supporting Communities

As the COVID-19 pandemic continues to disrupt and affect our lives, Toyota (Toyota Canada, Toyota Motor Manufacturing Canada and Toyota Financial Services) is taking a number of actions to support our communities across the country. Toyota Motor North America also continues to assist those in need with essential supplies and emergency relief in communities across North America.

We will also continue to reach out to governments, public health authorities, suppliers and other businesses to offer our help and support. Here are a few examples of what we’ve already done - and what we’re working on - to support Canadian communities as they respond to this pandemic. As we continue to take further actions, we will share them with you.

Learn about our ongoing support for community programs, projects and initiatives.

  • In response to COVID-19, TMMC has made a number of monetary and in-kind donations. This includes:

    • Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1,000 NIOSH-certified N95 masks, 8,000 surgical masks, as well as gloves, protective eyewear and sanitary boot protectors, to the local hospitals and long-term care homes.
    • TMMC is working with Inksmith, a 3D printing company, to fabricate protective face masks using six 3D printers at their production facilities.
  • As part of our continuing efforts to support local communities, Toyota Canada in partnership with Toyota dealers across the country, have launched Cars For Good. Throughout June and July, participating dealerships are assisting eligible local charities or organizations with free vehicle loans or other supplementary delivery services, to help them more effectively carry out their own work within the community.

  • Canadian Blood Services logo
    Héma-Québec logo

    For the past several years, Toyota Canada has partnered with Canadian Blood Services and Héma-Québec to support and improve the efficiency of Canada’s blood supply.

    Today, tomorrow, next week and next month the need for blood is constant. In response, Toyota has expanded its existing partnership with Canadian Blood Services by donating more than $1 million worth of Toyota and Lexus advertising to communicate the ongoing need for donations of blood and blood products. Our Toyota and Lexus dealers are also supporting local Canadian Blood Services in their communities by hosting blood donor clinics, as well as offering their communications channels and other support.

    We encourage everyone to visit Canadian Blood Services or Hema-Quebec to see if they are eligible to donate, and if so, book an appointment today.

  • Toyota, its dealers and associates are pledging up to $1 million to food banks in communities across Canada

    Toyota Canada is matching the donations our dealers make to local COVID-19 response initiatives up to a total of $1 million. Many Toyota dealers across Canada are focusing their support on food security – donating to local food banks and other community food programs - and we’re supporting them by matching their donations.

    Toyota is also matching all employee donations provided to local food banks across Canada.

    Overall, Toyota, its dealers and employees have already combined to contribute over $800,000 to local food banks across Canada.

  • The company has also taken several actions in support of curbing the spread of the virus and helping communities across North America, including:

    • Toyota is committed to the production and donation of face shields to help support those in critical need. With shipping already under way, our production facilities in North America have committed to fabricate approximately 500,000 face shields through June. As of April 21, our production facilities in the U.S. have produced 211,544 face shields and 182,538 have shipped.
    • Toyota is also collaborating with a number of ventilator makers to help speed up their processes and get them to market faster:
      • Toyota Racing Development (TRD) is making testers for Spiracle Technologies in Southern California, who makes valves for ventilators and respirators
      • We have introduced several of our U.S.-based suppliers with Vyaire in Palm Springs, California, to help speed production of ventilators
      • We are collaborating with Bullard in Cynthiana, Kentucky, to provide efficiency and manufacturing know-how to their production of face shields and respirators.

How We’re Supporting Consumers

Should you need a new vehicle at this time, we’re here to support you with flexible payment options.*

Toyota has always made it easy for you to shop online. You can build and price a vehicle, obtain a dealer quote, apply for financing, and even chat or video chat directly with a dealer - all from the comfort and convenience of your own home. At a time when social distancing is so important, we encourage you to take advantage of our Easy Shop online tools.

TOYOTA
Easy Shop

Start shopping online. It is simple, safe and convenient.

Build Your Vehicle
Online Video Chat
Get Dealer Quote
Apply For Credit

Use the links below to get started:

  1. Build & Price
  2. Offers & Promotions
  3. Apply for Credit
  4. Request a Dealer Quote

Frequently Asked Questions

  • Nothing is more important than the health and safety of our customers, dealers, team members, vendors and communities. We have taken a number of precautions, basing our decisions on the guidance we receive from national, provincial and local public health authorities, and will continue to act in a timely manner.

  • While the decision to keep a dealership’s doors open is up to each individual dealer, most of our dealers have decided to keep their facilities operating to ensure that essential frontline workers in their communities have the safe, reliable vehicles they need to continue doing the great work they are doing.

    You can find their contact information here:

  • A phased approach to resuming operations will allow our employees to return to a work environment that has implemented a number of policies and procedures to ensure their health and safety. We assessed our facilities, made additional physical distancing adjustments and enhanced sanitizing, following the guidelines of federal, provincial and municipal health authorities:

    • A comprehensive health survey for anyone coming on site
    • Controlled and appropriately spaced entryways into our facilities
    • Increased availability and use of personal protective equipment, such as face masks, face shields, gloves and hand sanitizer. Face masks will be provided to all employees.
    • Taking the temperature of anyone coming on site, each time they return
    • Practicing physical distancing on the job, during all breaks and during shift changes
    • Frequent sanitizing of high-traffic areas, including break areas and restrooms

    See here for updates and additional information: News Page

  • Based on an extensive review with our supplier and logistics network and certain shelter-in place guidelines where our suppliers are based, Toyota will postpone its ramp up of its North American manufacturing operations from the week of May 4 to the week of May 11.

    A phased in approach to resuming manufacturing operations will allow our employees to return to a work environment that has implemented a number of policies and procedures to ensure their health and safety.

  • All of our employees (contract and permanent) will be paid their full wages during this period of production suspension (March 20 to May 8).

  • As usual, our Toyota Roadside Assistance is available to support you at Dial and Call 1-888-TOYOTA-8.

  • Our Customer Service team is here to support you at Dial and Call 1-888-TOYOTA-8 or send us an email.

  • Toyota Financial Services are offering payment relief by deferring payments and extending lease contracts to help customers through these challenging circumstances. We are always looking to support our customers and will evaluate their needs on a case-by-case basis. Customers can request payment relief by calling customer service at Dial and Call 1-800-661-3062.*

    Please note that we are experiencing a higher than normal call volume at this time. We appreciate your patience as you may experience longer waiting times or dropped calls when calling our toll-free number. We're doing our best to fix this. At this time, we ask that you please log into the Toyota Customer Portal to submit your concerns and an employee will reach out to you at the next available time.

  • Our focus right now is on ensuring that our dealers and customers are supported to the best of our ability. At present, that includes a series of flexible payment options, both for current owners and for those who are new to Toyota and may currently be in need of a new vehicle.* Please see our current offers, and check back regularly for updates.

  • Vehicle owners should not use alcohol cleaners on interior surfaces as it is not friendly to plastics or certain other materials. There are alternative cleaners available from Toyota and other suppliers that may be used to clean and disinfect vehicles. Please click here for more vehicle cleaning recommendations.

  • Your call is important to us. Wait times may be longer than usual, but we are fully staffed and here to support you. Should you be unable to get through, we encourage you to try again.

    For issues specific to Toyota Financial Services we suggest that you submit your questions and concerns into the Toyota Customer Portal and an employee will reach out to you at the next available time.

    You can also visit our Contact Us page for other ways to contact Toyota Canada.

  • In response to COVID-19, Toyota Canada, Lexus Canada, Toyota Motor Manufacturing Canada (TMMC), and Toyota Financial Services (TFS) have made a number of monetary and in-kind donations. These include:

    • Toyota Canada is matching the donations our dealers make to local COVID-19 response initiatives up to a total of $1 million. Many Toyota dealers across Canada are focusing their support on food security – donating to local food banks and other community food programs - and we’re supporting them by matching their donations.
    • Toyota has expanded its existing partnership with Canadian Blood Services by donating more than $1 million worth of Toyota and Lexus advertising to communicate the ongoing need for donations of blood and blood products. Our Toyota and Lexus dealers are also supporting local Canadian Blood Services in their communities by hosting blood donor clinics, as well as offering their communications channels and other support.
    • Toyota Motor Manufacturing Canada (TMMC) has donated approximately 1,000 NIOSH-certified N95 masks, 8,000 surgical masks, as well as gloves, protective eyewear and sanitary boot protectors, to the local hospitals and long-term care homes.
    • TMMC is working with Inksmith, a 3D printing company, to fabricate protective face masks using six 3D printers at their production facilities.

How to Stay in Touch

We’re here to answer any questions you might have about our operations and your Toyota vehicle. You can call, email, chat or video chat online.

Call
Dial and Call 1-888-869-6828

Email
Send us an Email

Chat

If your question or concern is related to Toyota Financial Services:

Call Dial and Call 1-800-661-3062

OR

Log into the Toyota Customer Portal

Your call is important to us. Wait times may be longer than usual, but we are fully staffed and here to support you. Should you be unable to get through, we encourage you to try again.

Moving as One