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Privacy Policy

Toyota (Lexus) (Scion) Privacy Policy Respecting Customer Information

The Toyota (Lexus) (Scion) Commitment to Your Privacy

Toyota Canada Inc. (“TCI”), which includes Toyota, Lexus and Scion brands, respects your right to privacy. This Policy outlines how TCI’s privacy principles protect your privacy as a key part of TCI’s on-going sales and services relationship with you as a valued Toyota (Lexus)(Scion) customer. The privacy principles apply to all personal information that TCI collects from customers. Personal information refers to any personally identifiable information about you. It does not include aggregate information that does not identify you specifically.

What Personal Information Does TCI Collect?

In connection with your vehicle purchase, TCI collects the information provided by you that is necessary for your Toyota (Lexus)(Scion) dealership to complete the transaction, including your name, address, telephone number(s), email address, driver’s license and insurance information. TCI also records information respecting the vehicle purchased, the purchase price and other transaction information. TCI will also collect personal information from you through customer surveys, inquiries or requests for information and your visits to TCI web sites. You will only be asked to provide personal information in order to enable TCI to provide you with a service (such as sending you a new vehicle brochure, assisting you in contacting a dealership, or enabling you to complete online credit or job applications).

If you apply for credit with Toyota Credit Canada Inc. (“TCCI”), TCCI will obtain credit approval information from you and third parties. The full TCCI Privacy Policy, which outlines how TCCI’s privacy principles protect your privacy as a key part of its ongoing business relationship with you as a valued Toyota (Lexus)(Scion) customer, is available here: TCCI Privacy Policy.

TCI will collect information relating to your service transactions with authorized Toyota (Lexus)(Scion) dealerships. As part of TCI’s on-going efforts to better understand your automotive needs and improve the products and the quality and efficiency of TCI and TCI’s dealership’s provision of these products and services to you, TCI will, from time to time, ask you to provide information regarding your purchase preferences, demographics and lifestyle through customer surveys.

TCI will also collect any information that you provide through your customer service inquiries or when TCI responds to your requests for information.

TCI also collects information that you provide during visits to TCI web sites, including contact information, vehicle information, customer survey information, visitor’s dealership and language preferences, owner information, and contest entry information.

How is Your Personal Information Used?

TCI may use your personal information for the following purposes:

  • to complete sales and service transactions with you;
  • to respond to your requests for products, services or information;
  • to improve products and services and better understand your automotive needs, including through customer surveys;
  • to improve the operation/administration of our independently owned and operated dealer network, including quality assurance and training;
  • to administer your new vehicle warranty coverage, and/or your Extra Care Protection coverage;
  • to increase your awareness of Toyota, Lexus or Scion brand products and services; and
  • to include you in advertising or marketing campaigns to offer you TCI’s or other products and/or services where you have subscribed to such communications.

With Whom is Your Personal Information Shared?

For the purposes outlined above TCI may share your personal information with Toyota Credit Canada Inc. and with Toyota (Lexus) (Scion) dealerships and dealer associations.

TCI will also share your information with select TCI marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt-out of communications with TCI’s marketing partners. Your personal information may be transferred to third party service providers that TCI uses to assist in managing and processing your personal information. TCI’s third party service providers are required to use, maintain and disclose your personal information only in accordance with TCI’s instructions to them and only on TCI’s behalf.

TCI will not disclose any of your personal information to any other persons, except (i) with your prior consent; (ii) in connection with a sale of all or substantially all of the assets of one of TCI’s businesses; or (iii) as may be required or permitted by law.

Connected Vehicle Services

If your vehicle is enabled with a factory installed telematics system also known as connected vehicle services (“CVT Services”), TCI will collect, use and share personal information and vehicle data to activate and provide the connected services, and for ancillary uses, as set out in this section of the Policy titled “Connected Vehicle Services”.

TCI may collect the following types of data and personal information in the course of providing the CVT Services: personal contact information (including name, address, phone number, email address, language preference), vehicle location; and any information you provide during a telephone call with our response centre.

We collect information about you and your vehicle several different ways: what we receive directly from you; from what you and your vehicle dealer provide to us; from your use of the CVT Services; from calls or emails between us; and from our connected vehicle service providers.

TCI collects and uses this data to deliver the following CVT Services:

  • Automatic Collision Notification
  • Emergency and Roadside Assistance
  • Stolen Vehicle Locator
  • Locating Missing Persons
  • Destination Assist
  • Other services related to or offered through the System

If you speak with the CVT Services response centre from your vehicle, you and any other person in your vehicle may be recorded for quality assurance purposes. The response centre may retain the recording for seven years or a transcript of the recording for two (2) years as required by law and to support requests from customers and law enforcement. For Automatic Collision Notification, Emergency Assistance Button, Roadside Assistance, Stolen Vehicle Locator and Destination Assist, we retain the electronic signal history from your vehicle for seven (7) years. Signal History tells us when you or your Vehicle contacted us and your Vehicle’s Location at the point of signal initiation.

You agree that, subject to applicable law, we can, use any of this information we collect to: (a) provide CVT Services to you or your vehicle (including, but not limited to, sharing that information with roadside assistance providers, emergency service providers, or others, as needed); (b) communicate with you about your account, or your vehicle; (c) check or maintain your vehicle’s factory installed telematics system; (d) analyze information about product usage, and comply with law; (e) provide information about you to your dealer in connection with your Vehicle; (f) provide information about you to our business partners to fulfill any request you may make and improve our service to you; (h) evaluate and improve our Service; (i) enforce the related CVT Services Terms and Conditions; (j) prevent fraud or misuse of Services; (k) comply with law, legal process or litigation; (l) protect the rights, property, or safety of you or others; (m) offer you new or additional products or services; (n) perform market research; or (o) respond to requests from TCCI about the location of your vehicle as otherwise provided in this Agreement.

TCI engages third-party service providers to assist in delivering the CVT Services. As such, we may share personal information with our service providers who will only use the personal information for the purpose of providing the CVT Services.

Does TCI Transfer Information Outside of Canada?

The personal information that you provide to TCI may be transferred outside of Canada for processing. TCI may store personal information on servers located in other jurisdictions, including the United States. Please note that the privacy laws in such jurisdictions differ from Canadian privacy laws and that in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts.

If you would like to obtain more information about TCI’s policies and practices with respect to the transfer and processing of personal information outside of Canada, please contact TCI in any of the ways described below at “How You Can Review and Update Your Personal Information”.

Your Consent

Your consent may be given expressly or implied, depending on the circumstances.

In connection with your vehicle purchase or certain service requests you will be asked to consent expressly to TCI’s collection of personal information for the purposes identified herein.

When you visit TCI’s web sites (www.toyota.ca, www.lexus.ca, www.scion.ca, www.clubtoyota.ca, and www.clublexus.ca) you consent to TCI’s collection, use and disclosure of your personal information that you provide on the web site. In some cases the web site may prompt you to provide your consent to the collection of certain personally identifiable information. By clicking “I have read and I agree” you are giving TCI permission, as applicable, to collect, use and disclose your personal information as described above under the headings “What Personal Information Does TCI Collect”, “How is Your Personal Information Used” “With Whom is Your Personal Information Shared?”.

In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, request a product information brochure from the web site, register for updates on the web site or complete an online job application.

By providing any personal information in any email request or any interactive activities on TCI’s web site you consent to TCI’s collection of that information.

You may at any time withdraw or change your consent to TCI’s use or disclosure of your personal information, or request TCI to delete it from TCI’s files, subject to legal and contractual restrictions. However, if you do not provide personal information required to supply a product or service, TCI may not be able to provide that product or service.

Unless you request TCI not to do so, you agree that TCI may use and disclose to TCCI , to Toyota (Lexus)(Scion) dealerships and to dealer associations your personal information for the purposes of selectively including you in advertising and marketing campaigns designed to increase the awareness of Toyota, Lexus or Scion brand products and services and the goodwill associated with TCI’s businesses. Some of TCI’s advertising and marketing campaigns include sending out Toyota, Lexus or Scion newsletters, service reminders and promotional offers. If you would prefer that TCI not use your personally identifiable information for such advertising or marketing campaigns, please contact TCI in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. You may notify TCI that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading “How You Can Review and Update Your Personal Information”. TCI will seek your further consent to any additional uses of personal information for which TCI has not obtained your consent previously.

Your Consent and Electronic Messages

TCI will only send email, text or other electronic messages to you if you have existing vehicle warranty and/or Extra Care Protection coverage or some other form of business relationship with TCI, or have asked for or otherwise agreed to receive emails, texts or other electronic messages from TCI. Any electronic message that you receive from TCI will identify TCI as the sender, enable you to contact TCI directly and provide for a means of unsubscribing from further electronic messages. TCI may also from time to time request your consent on behalf of any of or all of TCCI, Toyota (Lexus) (Scion) dealerships and dealer associations, and Toyota marketing partners. Electronic messages that you receive from any of these entities will identify the sender, enable you to contact the sender directly and provide for a means of unsubscribing from further electronic messages from the sender, and in the case of Toyota marketing partners, unsubscribe from all Toyota marketing partner electronic messages.

TCI’s Web Sites

Non-Personally Identifiable Information. When you visit TCI’s web sites, unless you tell TCI who you are or reveal any other personal information, TCI does not collect or store any information about you. The only information TCI collects and stores is non-personally identifiable information such as the name of your Internet service provider, the type of the Internet browser you used, and referring web site and the pages you request. TCI uses this non-personally identifiable information to generate aggregate statistics regarding TCI’s web site activity.

Cookies. Cookies are files that your web browser places on your computer's hard drive that permit TCI to tell whether, and if so, how many times, you have accessed TCI’s web sites previously, your language of choice, your dealer of choice, the province in which your internet provider resides, internet user behavioral analysis, and your computer system’s flash preference. You may choose to decline to accept cookies if your browser permits but doing so may affect your use of TCI’s web sites and your ability to access certain features of the web sites.

Pixel tags. A pixel tag is a transparent graphic image, sometimes called a web beacon, clear GIFs or tracking beacon, placed on a web site or in an e-mail, which indicates to us that a page or e-mail has been viewed. In addition, a pixel tag may tell your browser to get content from another server.

Third-Party Links. TCI’s web sites contain links to other sites. When you click on links that take you to third party web sites, you will be subject to the third parties' privacy policies. While TCI supports the protection of privacy on the Internet, TCI is not responsible for the actions of third parties or for their privacy practices. TCI encourages the users of its web sites to be aware when they leave the web sites and to read the privacy policies of each and every web site with which they interact.

Children. TCI does not use its web sites to knowingly solicit personal information from or to market to persons under the age of majority.

Advertising/Behavioral Targeting; How To Opt-Out

TCI licenses technology to serve advertisements on its own web sites and within its content as that content is served across the Internet.

Ad network providers, data providers, publishers and other media-related companies, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your device’s web browser and they may otherwise collect or have access to information about you. We and they may use information about your browsing behavior on one or multiple devices to establish an online profile and to target advertisements for products and services in which you might be interested based on your visits to both the TCI web sites and other web sites. We and they may use a variety of companies to serve advertisements.

If you prefer not to allow TCI to use these technologies to collect or use your personal information for the purposes of targeted advertising on TCI’s web sites, you may opt-out by clicking here. If you prefer not to allow TCI, or third parties acting on TCI’s behalf, to use these technologies to collect or use your personal information for purposes of targeted advertising on third-party websites, you may opt-out by following the procedure on the NAI Opt-Out Page.

These opt-outs will not be effective if your browser is configured to reject cookies, or if you subsequently erase your cookies, use a different computer or change browsers.

In addition, TCI may use third-party ad networks, publishers and other entities to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the TCI web sites and viewing of our content. For example, we may share personal information with third parties (e.g., social media sites, other advertisers, advertising agencies, advertising networks, data exchanges, etc.) in order to deliver to you content on our website or third party sites. For information about your ability to opt-out of this, please contact us at socialmedia@toyota.ca

Please note that even if you opt-out, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

Moreover, if you would like to access and/or delete any personal information that Google (one of our analytics and ad service partners) holds about you, then you may do so via “My Activity”.

How Long Does TCI Retain Your Personal information?

TCI retains your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter.

Your personal information will be kept in files stored on TCI’s databases located at TCI’s head office located in Toronto, Ontario.

How Does TCI Protect Your Personal Information?

TCI protects your personal information using security systems appropriate to the sensitivity of the information. TCI’s web sites are members of the Entrust Digital Certificate Program which involves applying security sockets layer software encryption technology to all information that you submit through the web sites. TCI applies security safeguards required for compliance with the Entrust Digital Certificate Program. Please note: You are solely responsible for maintaining the confidentiality of your password(s).

How You Can Review and Update Your Personal Information

You may review, update or correct any of your personal information held in TCI’s files and your consents regarding its use and disclosure at any time by contacting TCI’s Privacy Officer in any of the ways indicated below.

If you have any questions or concerns regarding TCI’s policy and procedures, if you wish to change your consent to TCI’s use and disclosure of your information, or if you wish to review, update, correct or have TCI delete your information from files, please contact:

Privacy Officer
Toyota Canada Inc.
One Toyota Place
Toronto, Ontario
M1H 1H9

by telephone: Dial and Call 1-888-TOYOTA-8 or Dial and Call 1-800-26-LEXUS or Dial and Call 1-866-9-SCION-1
or by visiting us at toyota.ca or lexus.ca or scion.ca

Will TCI’s Privacy Policy Change?

TCI reserves the right, at any time, to modify this Policy at TCI’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon TCI posting the revised Policy on TCI’s web sites.

POSTED: April 2017

TCCI Privacy Policy

Toyota Credit Canada Inc.

Toyota Credit Canada Inc. ("TCCI" or “we”, “us”, “our”) operates throughout Canada under the business name of "Toyota Financial Services”. TCCI is the financial services provider to the Distributor (defined below).

This Privacy Policy

As a provider of financial services, the collection, use, and disclosure of your personal information is very important to our day-to-day business operations. The purpose of this Privacy Policy ("Privacy Policy") is to inform you of the specific types of personal information we collect, why we collect it, how it is used, how it is disclosed and how you may correct errors in your personal information collected by us.

In this Privacy Policy, the “Distributor” is the Canadian distributor of the vehicle for which you are applying for credit or for which you have entered a finance or lease agreement and the “Dealer” is the Distributor’s authorized dealership through whom you are applying for credit or through whom you have leased or financed your vehicle.

This Privacy Policy applies to information we collect, use, or disclose about our customers, including information you provide:

  • When you submit your credit application (the “Application”).
  • When you enter into a finance or lease agreement with us (the “Agreement”).
  • On or through portal.toyotatinancialservices.ca (the “Portal”).
  • In email, text, and other electronic messages between you and us.

The Portal may include links to third-party websites, plug-ins, services, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

We understand the importance of your personal information and take pride in our commitment to maintaining its confidentiality. We ensure that your personal information is collected, used and disclosed only in the manner in which you have consented. Our organization ensures that we meet or exceed the requirements of all laws and regulations applicable in Canada.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is to not provide information to TCCI or not use the Portal.

What is "Personal Information"?

"Personal information" is any personally identifiable information about you, which may include, but is not limited to, your name, mailing address, credit history, credit card number, banking information and voice recordings as well as the terms of your financing and lease agreements (as applicable). It does not include aggregated information that does not identify you specifically.

How Do We Collect Personal Information?

When you finance or lease a vehicle through us, we will collect the personal information you provide to us in your credit application.

Your personal information is also collected when you enter into a finance or lease agreement with us, and when you provide documents, including banking or insurance documents, necessary for the administration of your finance or lease agreement with us.

We may also collect information during our interactions with you for our mutual protection including, monitoring or recording your telephone discussions with our representatives for servicing accuracy, quality assurance and/or for training purposes. We may also collect your personal information from third parties including, but not limited to, third parties referenced on your credit application and other credit providers or credit bureaus, however, your consent will have always been obtained prior to any third parties being approached. For example, when you have given us your consent to contact your references or your employer by providing us with their contact information on your credit application.

When you access and use the Portal, we use different methods to collect your personal information, including through:

  • Direct interactions with you when you provide personal information to us, for example, by filling in forms, uploading documents, or corresponding with us by phone, email, or otherwise.
  • Automated technologies or interactions, as you navigate through the Portal. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

The information we collect directly from you on or through the Portal may include:

  • Information that you provide by filling in forms or uploading documents on our Portal. This includes information provided at the time of registering to use our Portal, or when requesting further services. We may also ask you for information when you report a problem with our Portal.
  • Records and copies of your correspondence (including email addresses), if you contact us by correspondence.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of the transactions you carry out through our Portal, such as updating your account information, and our fulfillment of your request. You may be required to provide financial information before placing a request through our Portal.
  • Your search queries on the Portal.

Information We Collect Through Cookies

We use cookies to analyze traffic on the Portal and to make improvements to the Portal in order to create the best possible experience for users. We also share information about your use of the Portal on an anonymous basis with our analytics partners (including advertisers, ad networks and servers, content providers, and application providers) who may combine it with other information that you’ve provided to them or that they have collected from your use of their services. By continuing to use the Portal, you consent to our use of cookies.

How is Your Personal Information Used and Disclosed?

We may use and share your Application and Agreement personal information with the Distributor, your Dealer and the third parties described below, for the following purposes:

  • To help us evaluate your credit application to finance or lease a vehicle through us.
  • To credit bureaus, consumer reporting agencies and other credit providers for the purpose of evaluating your credit application and confirming, verifying and updating any information (including but not limited to, your account balance and payment record) provided to us regarding your credit application or your finance or lease agreement.
  • To the Dealer for the purpose of assessing your credit application and/or informing them of our decision on your credit application.
  • Account administration, including collection of overdue accounts, audit and archival purposes.
  • To third party service providers for the purpose of collecting on an overdue account, for registering our security interest on your vehicle and to confirm that valid insurance has been purchased for your vehicle.
  • Third party service providers for the administration of optional products and services that you have purchased.
  • To a third party in connection with a transfer or assignment by us of our interest in your lease or finance agreement, including securitization transactions.
  • To include you in any advertising or marketing campaigns in which we alone or, together with the Distributor and its dealers, offer you our or their products and/or services. To respond to your requests for products, services or information, and improve our services, information and products, including asking you to reply to customer surveys. To better understand your automotive needs and to increase your awareness of the Distributor’s brand of products and services and the goodwill associated with our businesses.

We use personal information that we collect about you or that you provide to us on or through the Portal, for the following purposes:

  • To present our Portal and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
  • To notify you about changes to our Portal or any products or services we offer or provide to you.
  • To improve our Portal, products or services, marketing, or customer relationships and experiences.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please use the unsubscribe mechanism at the bottom of our marketing e-mails or contact us by telephone at Dial and Call 1-888-TOYOTA-8.

We may share personal information that we collect or you provide through the Portal as described below:

  • To your Dealer for the purposes of updating your contact information in the Dealer’s records.
  • To the Distributor for the purpose of including you in any advertising or marketing campaigns in which we alone or, together with the Distributor and its dealers, offer you our or their products and/or services.
  • To third party service providers for the purpose of: (1) collecting on an overdue account, for registering our security interest on your vehicle and to confirm that valid insurance has been purchased for your vehicle; (2) account administration, including collection of overdue accounts, audit and archival purposes; (3) the administration of optional products and services that you have purchased; (4) responding to your requests for products, services or information, and improving our services, information and products, including asking you to reply to customer surveys; and (5) better understanding your automotive needs and to increase your awareness of the Distributor’s brand of products and services and the goodwill associated with our businesses.
  • To a third party in connection with a transfer or assignment by us of our interest in your lease or finance agreement, including securitization transactions.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also share your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
  • To enforce or apply the Portal’s Legal Terms and Conditions (available at portal.toyotafinancialservices.ca) and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of TCCI, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Consent

We will only collect, use and disclose your personal information with your consent.

Your consent may be given expressly or implied, depending on the circumstances. In connection with your Application(s) and Agreement(s) you will be asked to consent expressly to our collection of personal information for the purposes identified herein. In other cases, your consent is understood, such as when you respond to a customer satisfaction survey, register for updates on this Portal or speak with our representatives after having been notified that the call may be recorded.

Customers who prefer not to have their calls recorded can conduct their business with us in writing or you can immediately advise the Customer Service representative that you do not wish to be recorded and we will ensure that procedures are activated to comply with your request.

You may notify us that you do not wish us to use your personal information for any purposes that are not required to supply you with a product or service at any time by contacting us in any of the ways described below under the heading "How You Can Review and Update Your Personal Information". We will seek your further consent to any additional uses of personal information for which we have not obtained your consent previously.

Subject to legal and contractual restrictions, you may at any time withdraw or change your consent to our use or disclosure of your personal information, or request us to delete it from our files. However, if you do not provide personal information required to supply a product or service or withdraw or change your consent, we may not be able to provide that product or service. Notwithstanding any withdrawal of consent, we may retain and use your information for account administration purposes, including collection of any amounts you owe us.

With Whom is Your Personal Information Shared?

For the purposes outlined above we may share your personal information with the Distributor, the Dealer and with third parties. We will not disclose any of your personal information to any other persons except with your prior express consent, or in connection with a sale of all or substantially all of the assets of one of our businesses, or as may be required or permitted by law.

Your personal information may be transferred to third party service providers that we use to assist in managing and processing your personal information. Our third party service providers are required to use, maintain and disclose your personal information only in accordance with our instructions to them and only on our behalf.

We will also share your information with our joint-marketing partners who may provide you with information about their products and services. You will be provided with an opportunity to opt- out of communications with our joint-marketing partners.

Does TCCI Transfer Information Outside of Canada?

The personal information that you provide to TCCI may be transferred outside of Canada for storage and processing. TCCI uses service providers that store and process your personal information on servers located in Canada and the United States. When TCCI uses service providers to store and process your personal information, TCCI's policy is to have appropriate contractual provisions in place with those service providers limiting the purposes for which your personal information is being transferred to them and stipulating security requirements for that information. Please note that the privacy laws in other jurisdictions may differ from Canadian privacy laws and in some jurisdictions your personal information may be accessed by law enforcement authorities or the courts. If you have any questions regarding our policies and practices relating to storage and processing of personal information outside of Canada, please contact us in any of the ways described below under "How You Can Review and Update Your Personal Information".

How Long Do We Retain Your Personal information?

We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified by us and consented to by you, and for an appropriate time thereafter.

Under some circumstances we may anonymize, pseudonymise, or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous, pseudonymous, or de-identified data for any legitimate business purpose without further notice to you or your consent.

How Do We Protect Your Personal Information?

We protect your personal information using security systems appropriate to the sensitivity of the information. In our ongoing effort to safeguard your personal information from unauthorized collection, use or disclosure, we have put in place a number of safeguards including; contractual, organizational, structural and technological security standards.

How You Can Review and Update Your Personal Information

You may review, update or correct any of your personal information held in our files and your consent regarding its use and disclosure at any time by contacting us in any of the ways indicated below. Please note, we rely primarily on you to provide us with your most complete, accurate and up-to-date personal information and to inform us of any changes to your personal information.

If you wish to change your consent to our use and disclosure of your information, or if you wish to review, update, correct or have us delete your information from our files, please contact us as follows:

Customer Service Manager
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Markham, Ontario
L3R 9Z5

or by telephone: Dial and Call Dial and Call 1-888-TOYOTA-8

If you have any questions or concerns regarding our privacy policy and procedures, please contact:

Privacy Officer
Toyota Credit Canada Inc.
80 Micro Court, Suite 200
Markham, Ontario
L3R 9Z5

Will this Privacy Policy Change?

We reserve the right, at any time, to modify this Privacy Policy at our sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon our posting the revised Privacy Policy on our web site or the Portal.

POSTED: November 7, 2019

Connected Services Privacy Notice

Toyota Supra Connect: This Privacy Notice does not apply to use of Toyota Supra Connect. Please visit www.supraconnect.ca for relevant terms.

If your vehicle is enabled with a factory installed telematics system known as connected vehicle services (“Connected Services”), TCI will collect, use and share personal information and vehicle data to activate and provide the Connected Services, and for ancillary uses, as set out in this Privacy Notice. At time of new vehicle purchase, vehicle data transmission is turned ‘on’ and can be turned off by pressing the vehicle’s SOS button and speaking with our response centre or by waiving the Connected Services in the Toyota or Lexus application. If you choose to leave the Connected Services enabled, you consent to our electronic collection and use of your vehicle data consistent with this Privacy Notice. If you are uncertain about the type of Connected Services present in your vehicle, please visit www.toyota.ca/connected for Toyota vehicles or www.lexus.ca/enform for Lexus vehicles where we provide a listing.

This Privacy Notice only applies to data collection related to Connected Services, and DOES NOT apply to data collection in other contexts, for example, on Toyota or Lexus websites, or on sites that we do not own, operate or control.

I. INTRODUCTION

This Privacy Notice applies to your personal information and vehicle data that we collect, use, store, share and secure to provide Connected Services to you.

How We Use, Store, Share and Secure Data From Your Vehicle Equipped With Connected Services.

When you purchased or leased your vehicle, you had the opportunity to opt-in to receive Connected Services such as navigation assistance, emergency services, remote engine start, maintenance alerts, infotainment apps and more.

We provide you with these services by collecting and using your personal information and vehicle location, health, and driving data.

Safety Connect

Your vehicle’s Safety Connect feature provides roadside and emergency assistance, automatic collision notifications, and stolen vehicle assistance. Safety Connect uses your Location Data (your vehicle’s latitude and longitude) to determine where your vehicle needs assistance, your Personal Information (such as your name, address, phone number, email address, etc.) to verify your account, and your Voice Recordings (when you call our response center) for quality assurance.

Service Connect

We use your Vehicle Health Data (such as odometer readings, fuel level, and diagnostic trouble codes) for the Service Connect application, which sends your vehicle health reports and alerts you of needed maintenance.

Remote Connect

Certain Remote Features such as vehicle finder, remote door lock and unlock, guest driver monitor, and vehicle alerts use your Location Data to find your vehicle, and Vehicle Health Data to provide status updates.

Destination Assist

Your vehicle’s Destination Assist feature allows you to choose a place of interest, a location on the map, one of your favorites, a destination from your history, or enter an address or coordinate. We use your Location Data and your Personal Information (to verify your account) to offer these features.

App Suite and Toyota/Lexus+ Compatible Third Party Services

On select vehicles, this is available even if you do not have a subscription for Connected Services. To use the App Suite, you must download the application and accept the End User License Agreement. When you use our App Suite for traffic, fuel, weather, music or other apps, you will need to sign into your account with each Compatible Third Party Service in the App Suite and we will pass that information to that Compatible Third Party Service. We will use Voice Recordings to improve our responses and voice recognition. To facilitate functionality of your App Suite and linked Third Party Services, your vehicle may share your Location Data and Voice Recordings transcriptions with your Third Party Services and upon their receipt, the Third Party’s privacy policy and terms of services, control.

We Protect Your Data

We continuously strive to protect the data we collect from you and your vehicle. We use a dedicated private and secure wireless network. Your vehicle is designed only to respond to commands from you and from us and only for those features we provide, including door unlock, remote engine start and vehicle location.

Your contact information (name, address, phone number, email), provided when you subscribe for Connected Services, is retained in secure servers.

Your Responsibilities

Your responsibilities include, but are not limited to, informing passengers and drivers of your vehicle that data is collected and used by us, and notifying us of a sale or transfer of your vehicle. If you do not notify us of a sale or transfer, we may continue to send reports or data about the vehicle to the primary subscriber’s contact information currently on file, and we are not responsible for any privacy related damages you suffer.

II. COLLECTION AND USE

A. We Collect and Use Your

  • Personal Information
    • When you subscribe, you may choose to share your name, address, phone number, email address, language preference and other personal information with us so we can provide Connected Services and communicate with you. If you do not indicate a Preferred Servicing Dealer, we may use your postal code collected by your dealer at point of vehicle purchase to assign one to you. You may opt to receive phone calls regarding vehicle health data and dealer services from your assigned dealer. (See Vehicle Health Data, in Section B.4. below.)

B. On a Regular and Continuous Basis We Remotely Collect and Use Your

  • Vehicle Location Data
    • We use your latitude and longitude at a particular point in time (“Location Data”) to deliver Connected Services to you and for quality confirmation, data analysis, research and product development. We record and transmit your Location Data when you contact us for emergencies, roadside assistance, stolen or missing vehicle or missing persons and destination services.
  • Remote Connect Data
    • At last Ignition Off, we may collect the Real Time Status of your vehicle (i.e., Location, status of powered doors, windows, hood, trunk, sunroof, hazard lights, odometer reading, fuel economy, trip distance, distance to empty) so you can remotely access your vehicle’s most recent information. Toyota uses this information to deliver services to you.
  • Driving Data
    • Driving Behavior Data (“Driving Data”) includes the acceleration and speed at which your vehicle is driven, travel direction, and use of the steering and braking functionality in your vehicle. Driving Data is used to deliver Connected Services to you, and for quality confirmation, data analysis, research, and product development.
  • Vehicle Health Data
    • Vehicle Health Data may include odometer readings, fuel level, Diagnostic Trouble Codes and related data from the vehicle’s on-board diagnostic system to identify malfunction events. Related data includes engine coolant temperature, fuel injection volume, and engine rotation per minute (RPM) and other data to assist in identifying issues and analyzing the performance of the vehicle. For hybrid vehicles, Vehicle Health Data includes hybrid battery data correlated to vehicle latitude and longitude.
    • If you opt-in to Service Connect, we use Vehicle Health Data to tell you when your vehicle is due for maintenance or service (“Maintenance Notifications”), to provide you with Vehicle Health Reports (maintenance and malfunction statuses, and service campaign and safety recall information) and Vehicle Alerts (notifications when your vehicle reports malfunction-related events) and to contact you.
    • Vehicle Location, Driving and Health Data, linked to your VIN and contact information, will be available to Toyota, its parent and commonly controlled affiliates and its business partners for the purposes described above. The electronic Vehicle Location device records your Location at the point of signal initiation and your voice and that of your vehicle’s occupants if you speak with the Response Center from your vehicle or any other source. Therefore, for yourself, your vehicle’s occupants and anyone contacting us on your behalf, you consent to all such monitoring and recording.
    • We may also share the data with other third parties when required by law, legal process or litigation or for customer service purposes (see Section IV below). Except as otherwise set forth in this Section, we will not share this data with our third party vendors or business partners for any other use unless we receive your prior express consent. To determine if your vehicle transmits your location information, for Toyota vehicles call 1-888-869-6828 and for Lexus vehicles 1-800-265-3987.
  • Multimedia Screen Data
    • We may collect and use Multimedia Screen Data (how you interact with your screen) for quality confirmation, data analysis, research and to improve functionality and product offerings.

C. As Initiated By You, We Remotely Collect and Use Your Voice Recordings

If you or anyone in your vehicle speaks with the Response Center for purposes of Automatic Collision Notification, Emergency and Roadside Assistance, Stolen Vehicle Location, your conversation will be recorded to deliver services to you and for quality assurance.

D. Other Uses

Where applicable, we use Vehicle Location Data, Driving Data, Vehicle Health Data, data derived from Destination Assist, Remote Connect, Service Connect, , Traffic and Weather, and Safety Connect (which includes automatic collision notification, roadside, emergency and stolen vehicle assistance) and in select circumstances Personal Information for the following purposes:

  • Evaluate and improve safety.
  • Develop new vehicles and features.
  • Confirm, maintain, improve equality.
  • Analyze data (e.g., vehicle trends).
  • Prevent fraud or misuse of the services, including enforcing the service Terms.
  • Support laws and legal process.
  • Protect the rights, property or safety of you or others

III. STORAGE OF INFORMATION

Personal Information and Vehicle Location, Driving, Health, Screen and Voice Data may be processed and stored outside of Canada where it could be subject to disclosure to law enforcement agencies or courts as required by local laws.

Personal Information

We store your Personal Information for four years after expiration of your subscription for Connected Services. It is stored in the United States.

Vehicle Location, Driving, and Health Data and Screen and Voice Data

1. Data collected from your vehicle is stored for different periods of time. It is stored in the United States and a small subset of vehicle telematics information (non-personal) is stored in Japan.

  • Voice Recordings
    • If you speak with the Response Center, your conversation may be recorded and stored for two years; and a transcript of your conversation may be stored for four years as required by law and to support requests from you or law enforcement.
  • Location Data, Driving Data, Multimedia Screen Data and Vehicle Health Data
    • We will store such data for a period of time not to exceed 20 years from the date of receipt by us, unless otherwise required by law, legal process or litigation.

2. Remote Services. In order to respond to a remote request from you, we store the Real Time Status and location of your vehicle from the last Ignition Off. Only the latest Real Time Status and Location Data are retained; the old data is purged. You and your dealer (if you consent to share with your dealer) will have access to your Vehicle’s last 12 monthly Vehicle Health Reports and your most current Vehicle Health Data.

3. Remote Connect Data. Data is transmitted from Toyota to the Remote Application for you to view when you remotely request “Real Time Status” of your vehicle. Toyota will only store the Real Time Status and Location of your vehicle from the last Ignition Off for the purpose of delivering your vehicle’s most recent information in support of the services. We retain the data for four years, unless we are required to retain the data for a longer period of time prescribed by law, legal process or litigation. If you speak with the Response Center from your vehicle, you may be recorded. We may retain the recording for four years or a transcript of the recording for two years as required by law and to support requests from you and law enforcement.

4. Exception. We may be required to keep your Personal Information for longer periods of time than indicated above, if mandated by law or legal process or in the event of litigation.

IV. SHARE

Personal Information

We share your Personal Information with:

  • Emergency Responders
    • To provide emergency assistance to you with our Safety Connect feature. This includes Roadside Assistance Providers.
  • Our Affiliates
    • To support vehicle improvement. Also, if your Lienholder/Lessor is Toyota Credit Canada Inc. (TCCI) and TCCIrequests that we find your vehicle because of (1) alleged fraud or (2) breach of your lease, retail installment contract or vehicle loan with TCCI, we can try to locate your vehicle and share that location with TCCI. TCCI will be required to contact us directly and provide us with the information we request to verify the fraud or breach of your lease, retail installment contract, or vehicle loan.
  • Our Parent Company
    • We may also share your Personal Information to support safety, research, analysis and product development by our parent company, Toyota Motor Corporation.
  • Third Party Service Providers
    • We contractually bind third parties to handle your Personal Information in accordance with this Notice. For example, Toyota Connected North America, Inc. provides customer support and the other services that are part of your Connected Services, and apps such as LiveXLive (music streaming) will store and use the information you provide to them in order to verify your account and provide you with their services.
  • Law Enforcement
    • We DO NOT share your Personal Information with law enforcement unless we are required to do so by law or legal process, in response to government investigations, as may be required for national security, or where we believe it necessary to prevent harm, injury or loss.

If you do not notify us of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or account to the subscriber’s contact information currently on file with us. In such case, we are not responsible for any privacy related damages you may suffer.

We DO NOT share your Personal Information with:

  • Data Resellers
  • Social Networks
  • Ad Networks

Your Vehicle Location, Driving, and Health Data

We may share the following data with you and our affiliates and business partners for quality confirmation, data analysis, research and product development. We also share the following data with other third parties if required by law, litigation, legal process, customer service and our legitimate business purposes.

  • Location Data
    • We may share your Location Data, linked to your VIN and contact information, with emergency responders, roadside assistance providers, law enforcement, our affiliates and third party service providers acting on our behalf. With your consent, if your vehicle is stolen or you are attempting to locate missing persons, we can try to locate your vehicle and share that Location with local authorities. We can work with local authorities to recover the vehicle utilizing the vehicle’s GPS.
    • Automatic Collision Notification operates so that if the airbag sensor is tripped or there is a severe rear-end collision of your vehicle, your vehicle will send an electronic signal to our Response Center and record and transmit your Location, so that we can share your contact information and Location with emergency responders and provide assistance to you. If you press the “SOS” button, your vehicle will send an electronic signal to our Response Center and record and transmit your Location so that we can share your contact information and Location with third party responders and provide assistance to you.
  • Voice Recordings
    • We share Voice Recordings with you and law enforcement to support requests related to litigation and investigations. We may also share them with our third-party service providers, acting on our behalf.
  • Remote Services
    • We share Real Time Status only with you. We share the location of your vehicle based on last Ignition Off to assist you in finding your vehicle. When you press the “Destination Assist” button on your in-vehicle navigation unit, your vehicle will send an electronic signal to the Response Center which identifies your Location to the Response Center Agent who answers your call.
  • Multimedia Screen Data
    • We may share your Multimedia Screen Data with our parent company for quality confirmation, data analysis, research and to improve functionality and product offerings.
  • Driving Data
    • We share Driving Data with our affiliates and business partners so we can work together to develop better and safer products.
  • Vehicle Health Data
    • If you opt-in to Service Connect, your most current Vehicle Health Data, linked to your VIN and contact information, and last 12 monthly Vehicle Health Reports will be made available to you and your dealer for its own use.
  • Aggregated Data Sharing
    • We may sometimes share anonymized and aggregated Vehicle Location, Driving and Health Data with third parties for education and research related to environmental and energy issues, advanced technologies and usage analysis.
  • Compatible Third Party Services
    • We may send Location Data and Voice Recording transcriptions to compatible Third Party Services or technologies you have voluntarily linked to your Connected Services account.

V. SECURITY

We take information security seriously.

We continuously strive to protect the data we collect from you and your vehicle by employing our industry’s best practices through our formal security program.

Our formal security program includes:

  • System Defenses - We designed the Connected Services technology in your vehicle to resist security vulnerabilities. We employ layers of defense to drive strong safeguarding practices, such as but not limited to, code and design reviews, regularly scheduled security testing, firewalls, intrusion detection systems, and encryption.
  • Private Network – When your Vehicle Location, Driving and Health Data is transmitted from your Vehicle to us, we use a dedicated private wireless network. In addition, your vehicle is designed only to respond to commands from us and only for those available features we provide such as door lock/unlock, remote engine start/stop and vehicle location.
  • No Warranties – Please note, however, we cannot completely ensure or warrant the security of any information transmitted to us by you or your vehicle. Your use of your vehicle’s Connected Services is at your own risk. You have the option to deactivate your Connected Services by contacting us via the SOS button in your vehicle, by calling Customer Care, or via your Connected Services App and requesting deactivation.

VI. CHOICE

Choices

We give you choices about what data you share with us.

  • Opt-in/Opt-out
    • You may opt-in or opt-out of Service Connect.
    • You may opt-in to share Vehicle Health Data with your dealer for its own use and allow your dealer to contact you phone for service appointments and service-related marketing at the number you provided. You may opt-out of receiving phone calls about upcoming service appointments and other service-related marketing messages from your dealer by contacting us at 1-888-869-6828 for Toyota vehicles and 1-800-265-3987 for Lexus vehicles or by using the Connected Services app. These are the exclusive methods to opt-out for service appointment and service-related marketing phone calls from your dealer. Please allow five business days to process revocation status.
    • If you opt-out of Service Connect, you will not receive Maintenance Notifications, Vehicle Alerts, and Vehicle Health Reports and your Vehicle Health Data will not be sent to us or your dealer.
    • You may opt-in or opt-out of Fuel Cell or Electric Vehicle Plug-in Hybrid Vehicle Applications. If you opt-out, your Vehicle will not send us Ignition Off data, such as the Location, status of powered doors, windows, trunk, hood, sunroof, hazard lights, odometer reading, fuel economy information, and distance to empty.
  • Review and Update
    • You may also review and update your Personal Information at any time by contacting us. (See Section IX.A2, A3, and A4.)
  • Deactivation
    • When you lease or buy a vehicle equipped with Connected Services, data collection is active. You may deactivate Connected Services at any time by contacting us; and we will no longer collect your Personal Information and Vehicle Location, Driving and Health Data.

VII. CONSENT

You Agree To This Privacy Notice When You:

  1. Purchase or Lease a vehicle equipped with Connected Services.
  2. Use Connected Services in your vehicle.
  3. Agree to your subscription agreement.
  4. Agree to an End User License Agreement for your App Suite.
  5. Use Compatible Third Party Services.

VIII. AGREEMENT

Sample Agreements. To view samples of the most recent agreements, please go to the Connected Services by Toyota or Lexus Enform website www.toyota.ca/connected for Toyota or www.lexus.ca/enform for Lexus.

IX. CONTACT US

Contact Us

If you have questions or concerns about our Privacy Notice, or would like to deactivate your Connected Services, update your Personal Information collected as part of Connected Services, or opt-in or opt-out from particular features, please contact us.

  • LEXUS VEHICLES:
    Phone: 1-800-265-3987
    Toyota Canada, One Toyota Place,
    Toronto, ON, M1H 1H9
  • TOYOTA VEHICLES:
    Phone: 1-888-869-6828
    Toyota Canada, One Toyota Place,
    Toronto, ON, M1H 1H9

You may also contact our Privacy Officer by mail at Toyota Canada Inc., One Toyota Place, Toronto, Ontario, M1H 1H9 or by telephone: for Toyota: 1-888-869-6828 and for Lexus 1-888-869-6828 and for Lexus vehicles 1-800-265-3987.

X. CHANGE TO THE PRIVACY NOTICE

Toyota Canada reserves the right, at any time, to modify this Connected Services Privacy Notice at Toyota Canada’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon the revised Privacy Notice being posted on Toyota Canada’s web sites

Click here to see our Privacy Policy.

NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed acceptance of the Agreement.

Agreement:

App License Agreement

Entune 3.0 Terms and Conditions

These Terms and Conditions apply to the following vehicles:

  • 2018 - Camry
  • 2018 - Camry Hybrid
  • 2018 - Sienna
  • 2019 - Corolla Hatchback
  • 2019 - Camry
  • 2020 - Prius
  • 2020 - Corolla
  • 2019 - RAV4
  • 2019 - Sienna
  • 2020 - Sienna
  • 2020 - Prius Prime
  • 2019 - Avalon
  • 2020 - Avalon
  • 2019 - C-HR

Connected Services Terms of Use

These Terms of Use apply to the following vehicles:

  • 2020 - Corolla Hatchback
  • 2020 - Camry
  • 2020 - 4Runner
  • 2020 - Sequoia
  • 2020 - Tacoma
  • 2020 - RAV4
  • 2020 - Tundra
  • 2020 - C-HR