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As the seasons change, so do road conditions. From wet pavement to expanded potholes and reduced visibility, even the most confident drivers can experience less-than-ideal driving conditions. If a collision occurs, staying calm and knowing what to do can help protect everyone involved and simplify what comes next. From immediate safety steps to trusted repair support, Toyota is here to help you navigate the process with clarity and confidence.
What to do first after a collision
While an accident can feel overwhelming, focusing on safety and taking clear, responsible steps will help protect everyone involved and lead to a smoother claims and repair process.
1. Put safety first
Stay calm, check for injuries and if required call 911. If it is safe to do so, move your vehicle out of traffic and turn on your hazard lights.
2. Report the incident
Contact the police and file a report as required in your province. Reporting requirements can also vary depending on factors such as injuries, damage, or whether the vehicle can be driven.
3. Document everything
Collect key information from all parties involved, including:
· Names
· Contact details
· Driver’s licence numbers
· Licence plate numbers
· Insurance information
· Photos of the accident that show vehicle positions, road conditions and damage
· Witness information – if available
4. Stay organized
Use an Accident Reporting Form to help ensure you do not miss important details, and keep all documentation in one place.
5. Notify your insurer
Contact your insurance company as soon as possible and provide thorough documentation to help streamline your claim.
Toyota is here to support you every step of the way
Once you’ve reported the incident, Toyota is here to help you move forward confidently with everything from roadside assistance and towing to certified repairs with the Toyota Genuine Parts.
Contact Toyota Roadside Assistance
If your vehicle cannot be driven, Toyota Roadside Assistance can help arrange towing to the nearest Toyota Dealer or Toyota Certified Collision Centre. Simply call 1-888-TOYOTA8 (1-888-869-6828) or press the Emergency SOS button if your vehicle is equipped with one.
Choose certified repairs
To restore your Toyota to its original standards for safety and performance, be sure to bring your vehicle to a Toyota dealership or Toyota Certified Collision Centre, where Toyota University Trained Technicians will use Toyota Genuine Parts and procedures.
Use the right parts
Toyota Genuine Collision Parts are designed and tested to meet original factory specifications, helping maintain your vehicle’s safety systems, fit, performance, and long-term value.
By following the right steps and choosing Toyota support, you can get back on the road sooner with greater confidence and peace of mind that you can depend on your vehicle to perform.
