Connected Services by Toyota offers an advanced suite of smart technologies designed to simplify your everyday life.
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Find out more about all of your Connected Services Learn more about our personal and vehicle data privacy practicesWe are currently experiencing technical difficulties. Please wait a few minutes and then try again.
Select a vehicle to see which Connected Services are available
Not all models and packages available for the selected vehicle come with all Connected Services shown. Please filter further for more specific availability.
Learn more about Supra Connected Services Learn more about our personal and vehicle data privacy practices
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Toyota App
Toyota App is a smartphone app that connects you to everything Connected Services by Toyota has to offer.
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Remote Connect*
Start the engine, lock or unlock the doors and more from your smartphone using the Toyota App.
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Apple CarPlayTM
Apple CarPlay compatibility provides a smart and simple way to use your iPhone features in your vehicle.
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Android AutoTM
Android Auto compatibility provides a simple and convenient way to use your Android phone features in your vehicle.
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Navigation with Destination Assist
Provides 24/7 access to a live agent to help you locate destinations and the best route to get there.
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Safety Connect
Emergency SOS assistance and enhanced roadside assistance should you encounter trouble on the road.
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Service Connect
Keep your Toyota in peak condition with access to warning light notifications and vehicle health reports
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SiriusXM
Explore the widest variety of news, sports, exclusive talk and ad-free music.
Learn More*Remote Engine start/stop and short range key fob remote start is not available on models with manual transmission.
Subscription & Pricing
Complimentary Trial Period
Apps, services and subscription terms vary depending on the vehicle, model and multimedia display. The wide range of available packages also means that it is easier for you to choose the vehicle that best suits your desire for convenient connectivity and enhanced peace of mind.
For further details please select a vehicle in the above tool.
The services and subscription rates for {{connectedModel.vehicleLabel}} are as follows:
Not all models and packages available for the selected vehicle come with all Connected Services shown.
| Subscriptions | Trial Period | Pricing After Trial Period |
|---|---|---|
| Safety Connect | 3 Years | $9.95 month* (plus tax) |
| Destination Assist | 6 months | $9.95 month* (plus tax) |
| Scout GPS Link | 3 Years | $29.95 year (plus tax) |
| SiriusXM | 3 months | See SiriusXM Canada for Subscription Plans |
The services and subscription rates for {{connectedModel.vehicleLabel}} are as follows:
Not all models and packages available for the selected vehicle come with all Connected Services shown.
| Subscriptions | Trial Period | Pricing After Trial Period |
|---|---|---|
| Safety Connect | 1 Year | $9.95 month* (plus tax) |
| Destination Assist | 1 Year | $9.95 month* (plus tax) |
| Remote Connect | 1 Year | $9.95 month* (plus tax) |
| Service Connect | 10 Years | N/A |
| SiriusXM | 3 months | See SiriusXM Canada for Subscription Plans |
* Plus applicable taxes. Amount indicated is an estimated renewal fee (as of August 2019) and subject to change without notice.
Service Availability
Select the service(s) that interest you, and see which vehicles come equipped
Not all of the selected Connected Services are available on all models and packages of the vehicles shown. Please click on a vehicle for more specific availability.
Apple CarPlayTM
A Better Way to Go
Just plug a compatible iPhone® 5 or newer device into your vehicle’s data USB port, and CarPlay enabled apps will appear on the vehicle’s touch screen. Then navigate and control apps using the steering wheel controls, or with Siri® — all while staying focused on the road ahead.
Phone, Maps, Messages, Music & More
CarPlay lets you access and use apps in much the same way that you do on your iPhone.
- Make phone calls
- Compose text messages
- Listen to music, podcasts, and audiobooks
- Find the best route
You can personalize the experience even more, by rearranging how the apps appear on the touch screen through the settings on your iPhone.
Siri® Helps to Keep You Safe
Siri enables you to keep your focus on the road while you navigate the CarPlay interface.
Using voice commands only, you can place or receive phone calls, ask for directions, listen to your favourite playlist, even compose a text message without having to take your hands off the wheel.
Apple CarPlayTM on the GR Supra comes with a 4 year subscription. Once the trial subscription expires, paid enrolment is required.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Apple CarPlayTM, Siri®, iPod®, iPhone® and App Store® are registered trademarks of Apple Inc. All rights reserved.
Android AutoTM
Available on Select 2020 and 2021 Model Year Toyota Vehicles
Android Auto was designed with safety in mind. With larger touch targets, a simplified interface, and easy-to-use voice actions via Google Assistant, it is designed to minimize distraction so you can stay focused on the road.
Google Maps
Let Google Maps lead the way. It’s easy to get where you’re going with free voice-guided navigation, live traffic information, lane guidance, and more.
Google Play Music
With on-demand access to 40 million songs, Google Play Music allows you to stream endless music on the road (and anywhere else you want to listen).
Apps
Android Auto makes it easy to access your favorite music, media, and messaging apps in the car. Check out all the Apps for Android Auto at g.co/androidauto
Google Assistant
With your Google Assistant on Android Auto, you can stay focused, connected, and entertained, keeping your eyes on the road and your hands on the wheel, while using your voice to help you with your day.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Android AutoTM, Google Assistant, Google MapsTM and Google PlayTM are trademarks of Google LLC. All rights reserved.
Service Connect
Stay connected to your ride
When it comes to maintaining your vehicle, you have the ability to be proactive and informed.
Vehicle Health Reports
Request monthly reports regarding current vehicle alerts and more.
Warning Lights
If a warning light appears on your dashboard, you will automatically be sent a notification in your Toyota App, on your vehicle’s touch screen display and in your next vehicle health report.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Vehicle information and service alerts are provided based on the last time data was collected from the vehicle and may not be up to date. Service Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Apps/services vary by phone carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change at any time without notice. See www.toyota.ca/connected for details. To learn about Connected Services by Toyota data collection, use, sharing and retention, please click here www.toyota.ca/connectedservices-privacy. The Service Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the respective trial period expires, enrollment in paid subscription is required to access the service. Terms and conditions apply.
Remote Connect
Simply Convenient
With Toyota App, you can control a series of vehicle functions from a distance -- from locking and unlocking doors to checking how a Guest driver is doing behind the wheel of your vehicle.
Engine Start / Stop (Automatic Transmission Only)
Start and stop your engine from a distance -- ideal for warming up or cooling down your vehicle before you get in.
2021 RAV4 Prime: Replaced with Remote Climate Start.
Door Lock / Unlock
Lock and unlock vehicle doors from a distance to ease your way in, and ease your mind if you can’t remember their status.
Not available for 2021 RAV4 Prime.
Status Of Windows / Moonroof
Check to see if windows and moonroof are closed / open even when your vehicle is not in sight.
Status and alerts vary by model
Last Parked Location
Allows you to quickly and easily find your vehicle in an uncovered parking lot.
Guest Driver Settings
Allows you to set conditions for a Guest driver and be informed via notification if any are violated, including maximum speed, maximum kilometres, distance from a set location and more.
Home-to-Vehicle Management
Start your car (automatic transmission only) lock/unlock your doors, check your fuel level status and more from the comfort of your home using the Toyota Skill for Amazon Alexa or the Toyota Action for Google AssistantTM.
Smartwatch Compatibility
When the Toyota App is paired with a compatible Apple Watch® or Android Wear device, you can use your smartwatch to use select Remote Connect features including engine start/stop (automatic transmission only) and door lock/unlock.
Unique RAV4 Prime Features
2021 RAV4 Prime vehicles equipped with Remote Connect include Remote Climate Start, Charge Management and a Charging Station Map.
Remote Engine start/stop and short range key fob remote start is not available on models with manual transmission.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Remote Connect: Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g., do not remotely start engine if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Skills and services subject to change at any time without notice. Certain Alexa functionality is dependent on smart home technology.
Google Assistant is a trademark of Google LLC.
Not all smartwatches are compatible with Remote Connect: as of May 2020, Samsung Gear, Fitbit, Garmin are not compatible. Refer to the Toyota App App Store/Google Play Store description for latest operating system compatibility.’
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Safety Connect
Help is just the press of a button away
Sometimes the unexpected occurs. You can rest assured that Safety Connect is ready to respond should you encounter trouble on the road. From a flat tire to an emergency situation, using the vehicle’s onboard cellular and GPS technology, a live 24/7 response centre agent will soon have assistance on the way.
Read more about Safety Connect FAQsEmergency Assistance (SOS)
With Safety Connect, emergency assistance is just the press of the SOS button away.
Enhanced Roadside Assistance
Using the SOS button, you can have roadside assistance sent directly to your vehicle’s exact location.
Automatic Collision Notification
Automatically takes action to assist you should your airbags ever deploy or if a severe rear-end collision is detected.
Stolen Vehicle Locator
Should your Toyota ever be stolen, Stolen Vehicle Locator can work with local authorities to help with its recovery.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Safety Connect (Automatic Collision Notification/Emergency Assistance/Enhanced Roadside Assistance/Stolen Vehicle Locator): Contact with Safety Connect™ response centre is dependent upon the telematics device being in operative condition, cellular connectivity availability, and GPS satellite signal reception, which can limit the ability to reach the response centre or receive emergency support. The Safety Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Stolen vehicle police report required to use Stolen Vehicle Locator.
Destination Assist and Embedded Navigation
The ultimate convenience
Destination Assist connects you with a live agent to help you locate places to go and things to do. The Agent will send the route to your Navigation system so you can stay focused on your drive.
Read More About Destination Assist FAQsDestination Search
Your live response agent can search for a destination by a number of criteria including business name, address, city and province, proximity, and point of interest.
Destination Download
Get destination coordinates sent directly to your vehicle’s navigation system. Just hit “Go” and you are on your way.
Destination Services
Need a restaurant recommendation, or hotel information, or the best local points of interest? Your live response agent can track down the details and send them directly to your vehicle.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Destination Assist Connect: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Availability and accuracy of the information provided by Destination Assist is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway. The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
SiriusXM
There’s always something good on.
SiriusXM is where moments happen. Like the moment you hear your song. Or you laugh. Or your team takes the lead. Get ad-free music, artist dedicated channels, sports, comedy, news and talk with your free 3 month All Access trial. Listen inside and outside the car and experience SiriusXM on your phone, online and in your home. To continue listening after your free trial, contact SiriusXM Canada directly.
Use the link below to find out more about your trial, and even subscribe online.
Explore Your Trial Subscription
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Toyota App
Everything you need in one simple source
Download the Toyota App today and use it to enroll for Connected Services by Toyota. The App will allow you to:
- Use Remote Connect and Service Connect (if equipped)
- Manage your profile
- Set a preferred Dealer
- Manage alerts & reports
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Connected Services Privacy Notice
Toyota Supra Connect: This Privacy Notice does not apply to use of Toyota Supra Connect. Please visit www.supraconnect.ca for relevant terms.
If your vehicle is enabled with a factory installed telematics system known as connected vehicle services (“Connected Services”), TCI will collect, use and share personal information and vehicle data to activate and provide the Connected Services, and for ancillary uses, as set out in this Privacy Notice. At time of new vehicle purchase, vehicle data transmission is turned ‘on’ and can be turned off by pressing the vehicle’s SOS button and speaking with our response centre or by waiving the Connected Services in the Toyota or Lexus application. If you choose to leave the Connected Services enabled, you consent to our electronic collection and use of your vehicle data consistent with this Privacy Notice. If you are uncertain about the type of Connected Services present in your vehicle, please visit www.toyota.ca/connected for Toyota vehicles or www.lexus.ca/enform for Lexus vehicles where we provide a listing.
This Privacy Notice only applies to data collection related to Connected Services, and DOES NOT apply to data collection in other contexts, for example, on Toyota or Lexus websites, or on sites that we do not own, operate or control.
I. INTRODUCTION
This Privacy Notice applies to your personal information and vehicle data that we collect, use, store, share and secure to provide Connected Services to you.
How We Use, Store, Share and Secure Data From Your Vehicle Equipped With Connected Services.
When you purchased or leased your vehicle, you had the opportunity to opt-in to receive Connected Services such as navigation assistance, emergency services, remote engine start, maintenance alerts, infotainment apps and more.
We provide you with these services by collecting and using your personal information and vehicle location, health, and driving data.
Safety Connect
Your vehicle’s Safety Connect feature provides roadside and emergency assistance, automatic collision notifications, and stolen vehicle assistance. Safety Connect uses your Location Data (your vehicle’s latitude and longitude) to determine where your vehicle needs assistance, your Personal Information (such as your name, address, phone number, email address, etc.) to verify your account, and your Voice Recordings (when you call our response center) for quality assurance.
Service Connect
We use your Vehicle Health Data (such as odometer readings, fuel level, and diagnostic trouble codes) for the Service Connect application, which sends your vehicle health reports and alerts you of needed maintenance.
Remote Connect
Certain Remote Features such as vehicle finder, remote door lock and unlock, guest driver monitor, and vehicle alerts use your Location Data to find your vehicle, and Vehicle Health Data to provide status updates.
Destination Assist
Your vehicle’s Destination Assist feature allows you to choose a place of interest, a location on the map, one of your favorites, a destination from your history, or enter an address or coordinate. We use your Location Data and your Personal Information (to verify your account) to offer these features.
App Suite and Toyota/Lexus+ Compatible Third Party Services
On select vehicles, this is available even if you do not have a subscription for Connected Services. To use the App Suite, you must download the application and accept the End User License Agreement. When you use our App Suite for traffic, fuel, weather, music or other apps, you will need to sign into your account with each Compatible Third Party Service in the App Suite and we will pass that information to that Compatible Third Party Service. We will use Voice Recordings to improve our responses and voice recognition. To facilitate functionality of your App Suite and linked Third Party Services, your vehicle may share your Location Data and Voice Recordings transcriptions with your Third Party Services and upon their receipt, the Third Party’s privacy policy and terms of services, control.
We Protect Your Data
We continuously strive to protect the data we collect from you and your vehicle. We use a dedicated private and secure wireless network. Your vehicle is designed only to respond to commands from you and from us and only for those features we provide, including door unlock, remote engine start and vehicle location.
Your contact information (name, address, phone number, email), provided when you subscribe for Connected Services, is retained in secure servers.
Your Responsibilities
Your responsibilities include, but are not limited to, informing passengers and drivers of your vehicle that data is collected and used by us, and notifying us of a sale or transfer of your vehicle. If you do not notify us of a sale or transfer, we may continue to send reports or data about the vehicle to the primary subscriber’s contact information currently on file, and we are not responsible for any privacy related damages you suffer.
II. COLLECTION AND USE
A. We Collect and Use Your
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Personal Information
- When you subscribe, you may choose to share your name, address, phone number, email address, language preference and other personal information with us so we can provide Connected Services and communicate with you. If you do not indicate a Preferred Servicing Dealer, we may use your postal code collected by your dealer at point of vehicle purchase to assign one to you. You may opt to receive phone calls regarding vehicle health data and dealer services from your assigned dealer. (See Vehicle Health Data, in Section B.4. below.)
B. On a Regular and Continuous Basis We Remotely Collect and Use Your
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Vehicle Location Data
- We use your latitude and longitude at a particular point in time (“Location Data”) to deliver Connected Services to you and for quality confirmation, data analysis, research and product development. We record and transmit your Location Data when you contact us for emergencies, roadside assistance, stolen or missing vehicle or missing persons and destination services.
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Remote Connect Data
- At last Ignition Off, we may collect the Real Time Status of your vehicle (i.e., Location, status of powered doors, windows, hood, trunk, sunroof, hazard lights, odometer reading, fuel economy, trip distance, distance to empty) so you can remotely access your vehicle’s most recent information. Toyota uses this information to deliver services to you.
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Driving Data
- Driving Behavior Data (“Driving Data”) includes the acceleration and speed at which your vehicle is driven, travel direction, and use of the steering and braking functionality in your vehicle. Driving Data is used to deliver Connected Services to you, and for quality confirmation, data analysis, research, and product development.
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Vehicle Health Data
- Vehicle Health Data may include odometer readings, fuel level, Diagnostic Trouble Codes and related data from the vehicle’s on-board diagnostic system to identify malfunction events. Related data includes engine coolant temperature, fuel injection volume, and engine rotation per minute (RPM) and other data to assist in identifying issues and analyzing the performance of the vehicle. For hybrid vehicles, Vehicle Health Data includes hybrid battery data correlated to vehicle latitude and longitude.
- If you opt-in to Service Connect, we use Vehicle Health Data to tell you when your vehicle is due for maintenance or service (“Maintenance Notifications”), to provide you with Vehicle Health Reports (maintenance and malfunction statuses, and service campaign and safety recall information) and Vehicle Alerts (notifications when your vehicle reports malfunction-related events) and to contact you.
- Vehicle Location, Driving and Health Data, linked to your VIN and contact information, will be available to Toyota, its parent and commonly controlled affiliates and its business partners for the purposes described above. The electronic Vehicle Location device records your Location at the point of signal initiation and your voice and that of your vehicle’s occupants if you speak with the Response Center from your vehicle or any other source. Therefore, for yourself, your vehicle’s occupants and anyone contacting us on your behalf, you consent to all such monitoring and recording.
- We may also share the data with other third parties when required by law, legal process or litigation or for customer service purposes (see Section IV below). Except as otherwise set forth in this Section, we will not share this data with our third party vendors or business partners for any other use unless we receive your prior express consent. To determine if your vehicle transmits your location information, for Toyota vehicles call 1-888-869-6828 and for Lexus vehicles 1-800-265-3987.
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Multimedia Screen Data
- We may collect and use Multimedia Screen Data (how you interact with your screen) for quality confirmation, data analysis, research and to improve functionality and product offerings.
C. As Initiated By You, We Remotely Collect and Use Your Voice Recordings
If you or anyone in your vehicle speaks with the Response Center for purposes of Automatic Collision Notification, Emergency and Roadside Assistance, Stolen Vehicle Location, your conversation will be recorded to deliver services to you and for quality assurance.
D. Other Uses
Where applicable, we use Vehicle Location Data, Driving Data, Vehicle Health Data, data derived from Destination Assist, Remote Connect, Service Connect, , Traffic and Weather, and Safety Connect (which includes automatic collision notification, roadside, emergency and stolen vehicle assistance) and in select circumstances Personal Information for the following purposes:
- Evaluate and improve safety.
- Develop new vehicles and features.
- Confirm, maintain, improve equality.
- Analyze data (e.g., vehicle trends).
- Prevent fraud or misuse of the services, including enforcing the service Terms.
- Support laws and legal process.
- Protect the rights, property or safety of you or others
III. STORAGE OF INFORMATION
Personal Information and Vehicle Location, Driving, Health, Screen and Voice Data may be processed and stored outside of Canada where it could be subject to disclosure to law enforcement agencies or courts as required by local laws.
Personal Information
We store your Personal Information for four years after expiration of your subscription for Connected Services. It is stored in the United States.
Vehicle Location, Driving, and Health Data and Screen and Voice Data
1. Data collected from your vehicle is stored for different periods of time. It is stored in the United States and a small subset of vehicle telematics information (non-personal) is stored in Japan.
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Voice Recordings
- If you speak with the Response Center, your conversation may be recorded and stored for two years; and a transcript of your conversation may be stored for four years as required by law and to support requests from you or law enforcement.
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Location Data, Driving Data, Multimedia Screen Data and Vehicle Health Data
- We will store such data for a period of time not to exceed 20 years from the date of receipt by us, unless otherwise required by law, legal process or litigation.
2. Remote Services. In order to respond to a remote request from you, we store the Real Time Status and location of your vehicle from the last Ignition Off. Only the latest Real Time Status and Location Data are retained; the old data is purged. You and your dealer (if you consent to share with your dealer) will have access to your Vehicle’s last 12 monthly Vehicle Health Reports and your most current Vehicle Health Data.
3. Remote Connect Data. Data is transmitted from Toyota to the Remote Application for you to view when you remotely request “Real Time Status” of your vehicle. Toyota will only store the Real Time Status and Location of your vehicle from the last Ignition Off for the purpose of delivering your vehicle’s most recent information in support of the services. We retain the data for four years, unless we are required to retain the data for a longer period of time prescribed by law, legal process or litigation. If you speak with the Response Center from your vehicle, you may be recorded. We may retain the recording for four years or a transcript of the recording for two years as required by law and to support requests from you and law enforcement.
4. Exception. We may be required to keep your Personal Information for longer periods of time than indicated above, if mandated by law or legal process or in the event of litigation.
IV. SHARE
Personal Information
We share your Personal Information with:
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Emergency Responders
- To provide emergency assistance to you with our Safety Connect feature. This includes Roadside Assistance Providers.
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Our Affiliates
- To support vehicle improvement. Also, if your Lienholder/Lessor is Toyota Credit Canada Inc. (TCCI) and TCCIrequests that we find your vehicle because of (1) alleged fraud or (2) breach of your lease, retail installment contract or vehicle loan with TCCI, we can try to locate your vehicle and share that location with TCCI. TCCI will be required to contact us directly and provide us with the information we request to verify the fraud or breach of your lease, retail installment contract, or vehicle loan.
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Our Parent Company
- We may also share your Personal Information to support safety, research, analysis and product development by our parent company, Toyota Motor Corporation.
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Third Party Service Providers
- We contractually bind third parties to handle your Personal Information in accordance with this Notice. For example, Toyota Connected North America, Inc. provides customer support and the other services that are part of your Connected Services, and apps such as LiveXLive (music streaming) will store and use the information you provide to them in order to verify your account and provide you with their services.
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Law Enforcement
- We DO NOT share your Personal Information with law enforcement unless we are required to do so by law or legal process, in response to government investigations, as may be required for national security, or where we believe it necessary to prevent harm, injury or loss.
If you do not notify us of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or account to the subscriber’s contact information currently on file with us. In such case, we are not responsible for any privacy related damages you may suffer.
We DO NOT share your Personal Information with:
- Data Resellers
- Social Networks
- Ad Networks
Your Vehicle Location, Driving, and Health Data
We may share the following data with you and our affiliates and business partners for quality confirmation, data analysis, research and product development. We also share the following data with other third parties if required by law, litigation, legal process, customer service and our legitimate business purposes.
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Location Data
- We may share your Location Data, linked to your VIN and contact information, with emergency responders, roadside assistance providers, law enforcement, our affiliates and third party service providers acting on our behalf. With your consent, if your vehicle is stolen or you are attempting to locate missing persons, we can try to locate your vehicle and share that Location with local authorities. We can work with local authorities to recover the vehicle utilizing the vehicle’s GPS.
- Automatic Collision Notification operates so that if the airbag sensor is tripped or there is a severe rear-end collision of your vehicle, your vehicle will send an electronic signal to our Response Center and record and transmit your Location, so that we can share your contact information and Location with emergency responders and provide assistance to you. If you press the “SOS” button, your vehicle will send an electronic signal to our Response Center and record and transmit your Location so that we can share your contact information and Location with third party responders and provide assistance to you.
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Voice Recordings
- We share Voice Recordings with you and law enforcement to support requests related to litigation and investigations. We may also share them with our third-party service providers, acting on our behalf.
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Remote Services
- We share Real Time Status only with you. We share the location of your vehicle based on last Ignition Off to assist you in finding your vehicle. When you press the “Destination Assist” button on your in-vehicle navigation unit, your vehicle will send an electronic signal to the Response Center which identifies your Location to the Response Center Agent who answers your call.
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Multimedia Screen Data
- We may share your Multimedia Screen Data with our parent company for quality confirmation, data analysis, research and to improve functionality and product offerings.
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Driving Data
- We share Driving Data with our affiliates and business partners so we can work together to develop better and safer products.
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Vehicle Health Data
- If you opt-in to Service Connect, your most current Vehicle Health Data, linked to your VIN and contact information, and last 12 monthly Vehicle Health Reports will be made available to you and your dealer for its own use.
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Aggregated Data Sharing
- We may sometimes share anonymized and aggregated Vehicle Location, Driving and Health Data with third parties for education and research related to environmental and energy issues, advanced technologies and usage analysis.
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Compatible Third Party Services
- We may send Location Data and Voice Recording transcriptions to compatible Third Party Services or technologies you have voluntarily linked to your Connected Services account.
V. SECURITY
We take information security seriously.
We continuously strive to protect the data we collect from you and your vehicle by employing our industry’s best practices through our formal security program.
Our formal security program includes:
- System Defenses - We designed the Connected Services technology in your vehicle to resist security vulnerabilities. We employ layers of defense to drive strong safeguarding practices, such as but not limited to, code and design reviews, regularly scheduled security testing, firewalls, intrusion detection systems, and encryption.
- Private Network – When your Vehicle Location, Driving and Health Data is transmitted from your Vehicle to us, we use a dedicated private wireless network. In addition, your vehicle is designed only to respond to commands from us and only for those available features we provide such as door lock/unlock, remote engine start/stop and vehicle location.
- No Warranties – Please note, however, we cannot completely ensure or warrant the security of any information transmitted to us by you or your vehicle. Your use of your vehicle’s Connected Services is at your own risk. You have the option to deactivate your Connected Services by contacting us via the SOS button in your vehicle, by calling Customer Care, or via your Connected Services App and requesting deactivation.
VI. CHOICE
Choices
We give you choices about what data you share with us.
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Opt-in/Opt-out
- You may opt-in or opt-out of Service Connect.
- You may opt-in to share Vehicle Health Data with your dealer for its own use and allow your dealer to contact you phone for service appointments and service-related marketing at the number you provided. You may opt-out of receiving phone calls about upcoming service appointments and other service-related marketing messages from your dealer by contacting us at 1-888-869-6828 for Toyota vehicles and 1-800-265-3987 for Lexus vehicles or by using the Connected Services app. These are the exclusive methods to opt-out for service appointment and service-related marketing phone calls from your dealer. Please allow five business days to process revocation status.
- If you opt-out of Service Connect, you will not receive Maintenance Notifications, Vehicle Alerts, and Vehicle Health Reports and your Vehicle Health Data will not be sent to us or your dealer.
- You may opt-in or opt-out of Fuel Cell or Electric Vehicle Plug-in Hybrid Vehicle Applications. If you opt-out, your Vehicle will not send us Ignition Off data, such as the Location, status of powered doors, windows, trunk, hood, sunroof, hazard lights, odometer reading, fuel economy information, and distance to empty.
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Review and Update
- You may also review and update your Personal Information at any time by contacting us. (See Section IX.A2, A3, and A4.)
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Deactivation
- When you lease or buy a vehicle equipped with Connected Services, data collection is active. You may deactivate Connected Services at any time by contacting us; and we will no longer collect your Personal Information and Vehicle Location, Driving and Health Data.
VII. CONSENT
You Agree To This Privacy Notice When You:
- Purchase or Lease a vehicle equipped with Connected Services.
- Use Connected Services in your vehicle.
- Agree to your subscription agreement.
- Agree to an End User License Agreement for your App Suite.
- Use Compatible Third Party Services.
VIII. AGREEMENT
Sample Agreements. To view samples of the most recent agreements, please go to the Connected Services by Toyota or Lexus Enform website www.toyota.ca/connected for Toyota or www.lexus.ca/enform for Lexus.
IX. CONTACT US
Contact Us
If you have questions or concerns about our Privacy Notice, or would like to deactivate your Connected Services, update your Personal Information collected as part of Connected Services, or opt-in or opt-out from particular features, please contact us.
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LEXUS VEHICLES:
Phone: 1-800-265-3987
Toyota Canada, One Toyota Place,
Toronto, ON, M1H 1H9 -
TOYOTA VEHICLES:
Phone: 1-888-869-6828
Toyota Canada, One Toyota Place,
Toronto, ON, M1H 1H9
You may also contact our Privacy Officer by mail at Toyota Canada Inc., One Toyota Place, Toronto, Ontario, M1H 1H9 or by telephone: for Toyota: 1-888-869-6828 and for Lexus 1-888-869-6828 and for Lexus vehicles 1-800-265-3987.
X. CHANGE TO THE PRIVACY NOTICE
Toyota Canada reserves the right, at any time, to modify this Connected Services Privacy Notice at Toyota Canada’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon the revised Privacy Notice being posted on Toyota Canada’s web sites
Click here to see our Privacy Policy.
NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed acceptance of the Agreement.
Agreement:
If you have any of the following vehicles, here are the agreements that apply to your vehicles
Connected Services Terms and Conditions (Previously referred to as "Entune 3.0 Terms and Conditions")
- 2018 - Camry
- 2018 - Camry Hybrid
- 2018 - Sienna
- 2019 - Corolla Hatchback
- 2019 - Camry Hybrid
- 2019 - Camry
- 2020 - Prius
- 2020 - Corolla Hybrid
- 2020 - Corolla
- 2019 - RAV4 Hybrid
- 2019 - RAV4
- 2019 - Sienna
- 2020 - Sienna
- 2020 - Prius Prime
- 2019 - Avalon
- 2020 - Avalon
- 2019 - C-HR
If you have any of the following vehicles, here are the agreements that apply to your vehicles
Connected Services Terms of Use
- 2021 - Corolla Hatchback
- 2020 - Corolla Hatchback
- 2020 - Camry Hybrid
- 2020 - Camry
- 2021 - 4Runner
- 2020 - 4Runner
- 2020 - Sequoia
- 2021 - Tacoma 4X4
- 2020 - Tacoma 4X4
- 2021 - Corolla Hybrid
- 2021 - Corolla
- 2021 - RAV4 Prime
- 2021 - Venza Hybrid
- 2021 - RAV4 Hybrid
- 2021 - RAV4
- 2020 - RAV4 Hybrid
- 2020 - RAV4
- 2021 - Highlander Hybrid
- 2021 - Highlander
- 2020 - Highlander Hybrid
- 2020 - Highlander
- 2021 - Prius Prime
- 2021 - Avalon
- 2021 - Tundra 4x4
- 2021 - Tundra 4X2
- 2020 - Tundra 4x4
- 2020 - Tundra 4X2
- 2021 - C-HR
- 2020 - C-HR
Affects the following vehicles: model year 2018 Camry and Sienna, model year 2019 Avalon, Camry, C-HR, Corolla Hatchback, RAV4, Sienna and model year 2020 Corolla, Sienna, Prius, Prius Prime and Avalon
- Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
- Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
- Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
- Trademark Notations: Apple CarPlayTM, Siri®, iPod®, iPhone® and App Store® are registered trademarks of Apple Inc. All rights reserved. Google Play™ is a trademark of Google LLC. All rights reserved. Scout® is a registered trademark of Telenav, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth® enabled phone must first be paired. Phone performance depends on software, coverage and carrier.
- Safety Connect (Automatic Collision Notification/Emergency Assistance/Enhanced Roadside Assistance/Stolen Vehicle Locator): Contact with Safety Connect™ response centre is dependent upon the telematics device being in operative condition, cellular connectivity availability, and GPS satellite signal reception, which can limit the ability to reach the response centre or receive emergency support. The Safety Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
- Destination Assist Connect: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Availability and accuracy of the information provided by Destination Assist is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway. The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
- SCOUT® GPS LINK: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Apps/services vary by phone/carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change. Availability and accuracy of the information provided by Scout® GPS Link is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway.
Affects the following vehicles: model year 2020 Sequoia, Tundra, 4Runner
- Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
- Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
- Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
- Trademark Notations: Apple CarPlayTM, Siri®, iPod®, iPhone® and App Store® are registered trademarks of Apple Inc. All rights reserved. Android Auto™, Google Assistant, Google Maps™ and Google Play™ are trademarks of Google LLC. All rights reserved. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth®-enabled phone must first be paired. Phone performance depends on software, coverage and carrier.
- Safety Connect (Automatic Collision Notification/Emergency Assistance/Enhanced Roadside Assistance/Stolen Vehicle Locator): Contact with Safety Connect™ response centre is dependent upon the telematics device being in operative condition, cellular connectivity availability, and GPS satellite signal reception, which can limit the ability to reach the response centre or receive emergency support. The Safety Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
- Destination Assist Connect: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Availability and accuracy of the information provided by Destination Assist is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway. The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
- SCOUT® GPS LINK: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Apps/services vary by phone/carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change. Availability and accuracy of the information provided by Scout® GPS Link is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway.
- Remote Connect: Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g., do not remotely start engine if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
- Vehicle information and service alerts are provided based on the last time data was collected from the vehicle and may not be up to date. Service Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Apps/services vary by phone carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change at any time without notice. See www.toyota.ca/connected for details. To learn about Connected Services by Toyota data collection, use, sharing and retention, please click here www.toyota.ca/connectedservices-privacy. The Service Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the respective trial period expires, enrollment in paid subscription is required to access the service. Terms and conditions apply.