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Toyota Multimedia FAQ

Browse FAQ by topic or see popular questions below

General

  • Toyota Multimedia is a new system that offers advanced technologies and capabilities, including:

    • High-Definition Touchscreen Display up to 14”
    • Wireless Apple CarPlay and Android Auto
    • Drive Connect package that includes:
      • Intelligent Assistant
      • Cloud Navigation
      • Destination Assist
    • Remote Connect
    • Safety Connect
    • Service Connect
    • Portable User Profiles
    • Digital Key

    Feature availability varies by vehicle model, specification, and electrical platform.

  • Connected Services by Toyota offers an advanced suite of smart technologies designed to simplify your everyday life.

    Connected Services by Toyota on Audio Multimedia-equipped vehicles include:

    • Remote Connect
    • Safety Connect
    • Service Connect
    • Drive Connect
      • Cloud Navigation
      • Intelligent Assistant
      • Destination Assist

    To learn more, please visit toyota.ca/connected.

  • Toyota Multimedia is available on select 2022 and newer vehicles. To view availability by vehicle, please visit toyota.ca/connected.

  • All vehicles equipped with the Toyota Multimedia system support Connected Services by Toyota. However, included Connected Services trials vary by vehicle grade. toyota.ca/connected.

  • Toyota Multimedia system supports Over-the-Air updates. Refer to the Over-the-Air updates FAQ for details.

  • You may cancel your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

  • You can restart your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

  • Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training regarding Toyota's connected technology.

  • To check your device's compatibility with Connected Services, visit the Quick Links section of toyota.ca/connected.

  • Toyota Multimedia does not offer native support for Apple Music in Canada. We apologize for any confusion. Apple Music may be accessed via Apple CarPlay.

Enrollment

  • For Toyota Multimedia-equipped vehicles: download the Toyota App and create your profile. Then, from within your vehicle, follow the steps shown on the multimedia display.

    Learn more in this Know Your Toyota Video

  • No. Enrollment is only possible using Toyota App.

  • Post-enrollment, you will receive a welcome message via email that features a link to Connected Services Terms of Use. You can also visit www.toyota.ca/connectedservices-termsofuse.

  • There is no cost to enroll and no personal financial information is required at the time of enrollment.

  • Some changes can be made to your account within Toyota App (Account tab) or by pressing the SOS button from within your vehicle and speaking to an Agent.

Apple CarPlay (Wireless)

  • Toyota Audio Multimedia-equipped vehicles support wireless Apple CarPlay. Complete the first set up while your vehicle is safely parked with the parking brake on.

    • Make sure that Bluetooth® on your iPhone® is turned on
    • On your vehicle’s multimedia screen, select Settings (gear icon) > ‘Bluetooth® & devices’ > ‘Add another device’ > ‘Search for devices’
    • Select your iPhone® name as it appears on list of discovered Bluetooth® devices
    • Respond to the prompts on the multimedia screen to complete pairing your iPhone®. Select “Yes” when asked if you would like to enable CarPlay®
    • You will be prompted on your iPhone® asking if you would like to use CarPlay®, select “use”
    • AppIe CarPIay® is launched. You can now use the compatible apps within CarPlay® to get directions, make calls, send/receive messages or listen to your favourite music apps.
  • You can connect a 2nd device using a USB cable when wireless Apple CarPlay® is running. Your USB-connected phone will start charging without interrupting CarPlay® running wirelessly through your first phone.

    If you wish to use CarPlay® on the USB-connected phone instead, select settings (gear icon), ‘Bluetooth® & devices’, and the ‘switch’ button under the ‘Current Apple CarPlay® device’ section. Then choose your USB-connected phone on the list that appears.

  • If your vehicle supports wireless Apple CarPlay®, you can opt to set your vehicle to use your iPhone® either for Apple CarPlay® or for calls & messages.

    Select Settings (gear icon), ‘Bluetooth® & devices’, then select the name of your iPhone®:

    • Turn the ‘Use for Apple CarPlay®’ toggle on to use your iPhone® for Apple CarPlay®
    • Turn the ‘Use for phone’ toggle on if you want to use your iPhone® for calls and messages instead

Android Auto (Wireless)

  • Toyota Audio Multimedia-equipped vehicles support wireless Android Auto. Complete the first set up while your vehicle is safely parked with the parking brake on.

    • Make sure that your Android Phone has Bluetooth turned on and is discoverable
    • On the vehicle’s multimedia screen select Settings (gear icon) > ‘Bluetooth & devices’ > ‘Add another device’ > ‘Search for devices’
    • Select your phone’s name as it appears on the list of discovered Bluetooth devices
    • Check your Android phone for prompts and follow instructions on the phone
    • Select “Yes” on the multimedia system when asked if you would like to use Android Auto
    • Android Auto is launched. You can now use the compatible apps within Android Auto to get directions, make calls, send/receive messages or listen to your favourite music apps.
  • You can connect a 2nd device using USB cable when wireless Android Auto is active. The USB-connected phone will start charging and will not interrupt Android Auto running wirelessly.

    If you wish to use Android Auto on the USB-connected device instead, select settings (gear icon), ‘Bluetooth & devices’, and the ‘Switch’ button under the ‘Current Android Auto device’ section. Then choose your USB-connected device from the list.

  • If your vehicle supports wireless Android Auto, you can opt to set your vehicle to use your phone either for Android Auto or for calls & messages.

    • Select Settings (gear icon), ‘Bluetooth & devices’, then select the name of your phone:
    • Turn the ‘Use for Android Auto’ toggle on to use your phone for Android Auto.
    • Turn the ‘Use for phone’ toggle on if you want to use your phone for calls and messages instead

Toyota App

  • Toyota App is an app for your smart device that connects you to everything Connected Services by Toyota has to offer. To learn more, visit www.toyota.ca/connected.

  • With Toyota App you can:

    • Create & maintain your Toyota user profile.
    • Create & maintain your connected vehicle portfolio.
    • Enroll & manage connected services.
    • Designate your preferred servicing Dealer.
    • Remotely command select vehicle functions.
    • Confirm vehicle status.
    • Receive Notifications, Alerts & Health Reports about and Recalls for your vehicle and more.

    To learn more, visit www.toyota.ca/connected.

  • Toyota App supports iOS (Apple) and Android (Google).

  • Yes.

  • The app is updated via Apple App Store or Google Play depending on the operating system of your device.

  • Once you download the app, open it, set your region & language preferences, and then follow the steps to setup and enroll for Connected Services by Toyota.

  • Yes. Push notifications are required for many of the app functions.

  • Accounts can be created using your email address, mobile phone number or Apple, Google or Facebook account.

  • Yes.

  • Upon completion of the setup/enrollment process within Toyota App, you will automatically receive a 6-digit verification code to your email or phone via text (SMS) depending on how you logged in. Enter this code into the app when prompted.

  • If the original code was sent via email, first check your Junk/Spam folder. For both email and text (SMS), you can request a new code within the app.

  • Depending on the capabilities of your device, touch or face identification can be used.

  • Toyota Audio Multimedia-equipped vehicles can be added using Toyota App by scanning the QR code that will appear on your vehicle’s multimedia display.

  • There is no limit to the number of vehicles you can add to the app.

  • You can only interact with one vehicle at a time using the app.

  • Go to "My Garage" and swipe to select your desired vehicle. When done, select "Back".

  • Yes.

  • Yes. See User Profile FAQs for more information.

  • Yes. Select the More Options menu of each card (three dots) and select "Move this card" or "Hide this card".

  • Your profile information can be easily modified within Toyota App.

  • Refer to the troubleshooting guide on the Owner’s tab of www.toyota.ca/connected page.

  • Yes. All data costs associated with the use of the app will be your responsibility.

  • The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip feature card.

  • Drive Pulse information is not shared with any third party. For more information on how we protect your personal information, please visit toyota.ca/privacy.

  • Protection of your information is of paramount importance to Toyota Canada. Please refer to the Data Privacy Portal in Toyota App for more information.

Remote Connect

  • Start the engine, lock or unlock the doors and more from your smartphone using Toyota App. Not all features are available on all models. To learn more visit www.toyota.ca/connected.

  • Engine Start / Stop (automatic transmission only)

    Start and stop your engine from a distance -- ideal for warming up or cooling down your vehicle before you get in.

    Door Lock / Unlock (excluding PHEV)

    Lock and unlock vehicle doors from a distance to ease your way in, and ease your mind if you can’t remember their status.

    Check Window & Moonroof Status

    Depending on your vehicle, you can check to see if windows and moonroof are closed / open even when your vehicle is not in sight.

    Last Parked Location

    Allows you to quickly and easily find your vehicle in an uncovered parking lot.

    Guest Driver Settings

    Allows you to set conditions for guest drivers of your vehicle. Conditions include: maximum speed, maximum kilometres, distance from a set location and more. When set conditions are violated, you will receive a notification on your device. Controlling the vehicle using the app is not possible.

    Climate Control

    On compatible Toyota Audio Multimedia-equipped vehicles, you can set a desired climate control temperature, operate defrosters, heated seats and steering wheel using Toyota App.

    Rear Seat Reminder

    On compatible Toyota Audio Multimedia-equipped vehicles, if the built-in logic detects a potential rear seat occupant after the vehicle was parked and the rear door was not opened, the hazard lights will flash, and a notification will be sent to your smartphone (Toyota App must be installed).

    Remote Trunk / Hatch Lock / Unlock

    Lock or Unlock your trunk or hatch remotely from your Toyota App. Note: this command only operates the lock and does not physically open the trunk / hatch.

  • For Remote Connect to function, both your device and vehicle must be connected to a network with adequate signal strength.

  • The engine runs for up to ten (10) minutes. Once this time expires, the engine will automatically stop. You can then use Remote Start again to run the engine for up to another ten (10) minutes, after which you must manually start the engine to use the function again.

  • On compatible Toyota Multimedia-equipped vehicles with an active Remote Connect trial or subscription, climate control, defrosters, heated seats, and steering wheel can be controlled remotely via Toyota App.

  • For Remote Connect to command the vehicle, certain pre-conditions must be in place, including:

    • Vehicle in park
    • Key fobs not inside or near vehicle
    • Doors are closed and locked
    • Vehicle security alarm is not triggered
    • Trunk, hood and moonroof are closed
    • Vehicle engine start push button is not depressed
    • Foot brake is not being pressed
    • Fuel level is above ¼ tank
    • Vehicle is not ACC-On, not ignition on, or not already running Remote Start
    • Ambient temperature is above approximately -30 degrees Celsius (-22 degrees Fahrenheit)
  • For 3 years starting at the in-service date of the vehicle, Toyota is pleased to offer you Remote Connect on a complimentary trial basis. At the end of this trial, service can be maintained via a paid monthly subscription.

  • $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

  • As the expiry of your complimentary trial period approaches, you will receive an email correspondence from Toyota detailing how to start a paid subscription. Should you elect to subscribe, your credit card information will be required.

Cloud Navigation with Destination Assist

  • Cloud Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. Cloud Navigation is also designed to detect when the vehicle is near or entering an area with low connectivity and download applicable maps and services in advance.

  • All vehicles equipped with Toyota Multimedia are compatible with Cloud Navigation as part of the Drive Connect trial or subscription.

  • Yes. Cloud Navigation requires an active Drive Connect trial or subscription. Select vehicles are equipped with a 3-year trial after which a paid subscription will be required.

  • $19.95 per month, plus any applicable taxes. The fee is subject to change without notice.

  • The Drive Connect Subscription includes:

    • Cloud Navigation – with real-time traffic, map, and routing information
    • Intelligent Assistant – enhanced voice interaction with your vehicle
    • Destination Assist – a 24-hour access to a live response centre agent to help you locate a specific business, address or point of interest.
  • Yes. The map and traffic information continuously refreshes as the vehicle is driven.

  • The following features may be impacted when entering an area with limited connectivity until the vehicle establishes reconnection:

    • Intelligent Assistant – points of interest details
    • Keyboard search - points of interest details
    • Map radius – expanded zoom out
  • You can change the volume by adjusting the volume knob while Cloud Navigation instructions are in progress. You can adjust the Cloud Navigation volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the volume from your multimedia screen.

    You can also say “Hey Toyota, show system volume” and then manually adjust the volume.

  • The keyboard search is available when the vehicle is moving less than 8 kilometres per hour, stopped, or when the gear selector is in Park.

  • Destination Assist is a 24/7 service that connects you with a response centre agent who can help you locate an address, business, or point of interest (POI) and send it to your vehicle’s navigation system. If you’re searching for a restaurant, the agent can help you narrow your choices by distance or type of cuisine.

    A Drive Connect subscription is required to use the Destination Assist feature.

  • Destination Assist is available on any vehicle equipped with Toyota Multimedia as part of a Drive Connect subscription.

  • Yes.

  • You can use Destination Assist by:

    • Saying the wake-up-phrase such as “Hi Toyota, call Destination Assist”.
    • Selecting the menu option in the bottom right corner of the map screen, then selecting “Call Destination Assist”.

    A banner notification will appear for the duration of your call. Ask agent for desired point of interest and agent will send destination to your Cloud Navigation system.

    A Drive Connect subscription is required to use Destination Assist

  • After the agent sends a destination to your Cloud Navigation, it will appear on the screen. Select “Go now” to begin route guidance.

  • Destination Assist can send up to 2 points of interest (POI) to your Cloud Navigation.

  • Point of interest (POI) sent to your vehicle from an agent cannot be saved in Favourites or in Recent history.

  • If an agent is unable to locate your desired location, use an alternative mapping source to verify your search is accurate and to locate the destination address.

    You can also use the Intelligent Assistant voice command to search for the point of interest (POI). If Intelligent Assistant is unable to return your desired result use an alternative mapping source to verify your search is accurate and to locate the destination address.

Toyota Assistant & Intelligent Assistant

  • Toyota Assistant and Intelligent Assistant enable the customer to easily and conveniently command many of their vehicle’s features using their voice.

    Toyota Assistant comes as a standard functionality on vehicles equipped with Toyota Multimedia. A Drive Connect subscription is required to have the Intelligent Assistant feature.

  • Toyota Assistant allows you to control select on-board features of your vehicle, such as windshield wipers, media playback and more. You can use the “Hey Toyota, help” command to see the list of available commands.

    Intelligent Assistant operates via cloud-based services, supports natural language processing, and offers expanded voice commands throughout Cloud Navigation, text messaging and settings menus.

    A Drive Connect subscription is required to have the Intelligent Assistant feature. It enhances the standard Toyota Assistant which comes readily available on vehicles equipped with Toyota Multimedia.

  • Toyota Assistant is standard on all vehicles equipped with Toyota Multimedia.

  • No. Toyota Assistant does not require network connectivity.

  • Yes, Intelligent Assistant requires a network connection.

    Where network visibility is poor or non-existent, you may see the following messages:

    • “Network is busy. Please try again later”.
    • “Function is not available due to no internet connection”
  • Front seat occupants can initiate voice commands by saying one of the following wake-up-phrases:

    • “Hey Toyota”
    • “Hi Toyota”
    • “Hello Toyota”
    • “Ok Toyota”

    Or, by selecting the mic/magnifying glass on the multimedia display. Drivers can also press the Push-to-Talk (PTT) button.

  • The vehicle volume for audio playback will adjust slightly once Intelligent Assistant is initiated. If you still cannot hear the prompts, adjust your media volume as needed.

  • There are many factors that can impact the performance of your vehicle’s voice recognition system. Always use a loud and clear voice while issuing commands. If the issue persists, please visit your Dealer.

  • Toyota Assistant supports the following vehicle area controls via voice commands:

    Audio:
    • General Control: On/off, Source Selection, Volume Control
    • Media Control: Track Up/Down, Shuffle, Repeat
    • Radio: XM/FM/HD/AM, Tune by frequency, Station Name, Genre, Favourites
    Phone:
    • Phone Call: By Number, Phonebook, Recent Calls, Send Quick Message (predefined messages)
    Vehicle:
    • General: Open/Close Apps, Help, Start Over
    • Information: Fuel / Battery Consumption, Cruising Range Average Speed, Traveling Time
    • Controls: Windshield Wipers, Transition to 1st level Settings & General Settings menu and more
  • If your phone is being used for CarPlay or Android Auto, you will need to initiate your call from one of these applications.

    To use your phone with Toyota Multimedia natively, go to the Settings menu > Bluetooth & Devices and toggle “Use for phone” to ON.

  • Intelligent Assistant is part of a Drive Connect Subscription and is available on Toyota Multimedia-equipped vehicles. Please reference your Toyota App to review your vehicle’s features and capabilities as well as your subscription services.

  • You can activate Intelligent Assistant as part of a Drive Connect subscription. You can review your vehicles Connected Services within the Toyota App.

  • You can use Intelligent Assistant voice commands with Toyota Multimedia-equipped vehicles, in the following vehicle areas:

    Cloud Navigation:
    • Navigation: Address Search, POI Suggestions, Routing, Map, Settings, Low Fuel/Battery Reminders
    • Destination Assist
    Phone:
    • Message Dictation: Sending Freeform Text Message
    Vehicle:
    • Information: Weather, Location-based Notifications, Messages
    • Controls: Transition to 2nd & 3rd level Settings menus
  • The Keyboard Search feature will look for results across various categories on your multimedia system:

    • Phonebook Search: Phone Number and Contacts
    • Vehicle Controls: Climate and General Settings menus
    • Cloud Navigation Search*: Full/Partial Address, Intersection, Points of Interest (POI) by Name, Points of Interest (POI) by keyword, and Points of Interest (POI) along the route
    • Audio:
      • Radio (XM/FM/HD/AM): Search by Frequency, Station Name, Channel number
      • Search results related to multiple vehicle categories will appear on a combined list.

        *A Drive Connect subscription is required for the use of location searches with Cloud Navigation.

  • As you type a term using the Keyboard Search, Predictive Text keyword suggestions will automatically appear to provide a faster way to complete your search.

User Profiles

  • A User Profile is created when you register an account within Toyota App. User Profile allows for you & other drivers of the vehicle to customize their driving experience. Personalized settings and preferences stored to your profile are accessed when the vehicle recognizes the profile using any one of the identification devices supported.

  • Typically, the Primary Driver profile is the vehicle owner (or the person to whom Connected Services are enrolled).

  • You can link a smart device or key fob to have your profile identified by your vehicle. To link a Smartphone to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and ‘Link devices’. Continue following the instruction on the display to complete.

    To link a key fob to your profile, select ‘Settings’ (gear icon), then ‘Personal info’ and enable the ‘Link key’ while your key fob is in the vehicle with you.

    Note: Your User Profile is associated with your Digital Key and allows your profile to be loaded automatically. No further setup required.

  • When trying to link a key fob to your saved profile and you receive an error, verify only the key fob designated for your vehicle is inside the vehicle and is not already linked/associated with another User Profile, while you enable “Link key”. If other smart key / key fob devices are linked/associated with another Profile or within close proximity* [C1] of the vehicle, the setup may error.

    *Note: It is recommended if receiving an error, other smart key / key fob devices that are linked/associated with another User Profile or designated to another vehicle, be removed and at minimum 4.5m from your vehicle during the setup process.

  • Key features of a User Profile that can be used and carried along with you within Toyota Multimedia-equipped vehicles:

    • Your radio and preset favourites
    • Your favourite destinations
    • Your preferences such as display day/night mode, seat settings, language
    • Use your account PIN to easily sign in when your profile has been detected
    • You can quickly sign out to Guest mode when using services like Valet
    • Use various devices such as a key fob or your smartphone to sign into your profile automatically
  • Any vehicle equipped with Toyota Multimedia.

  • Yes. Your profile may be detected and loaded for use within the multimedia system without saving it.

  • A profile is saved within the multimedia system for ease of access. Each time you enter the vehicle where the profile is saved, your settings and preferences are automatically and seamlessly loaded to the multimedia system as you turn your vehicle on.

    To manually change profiles simply select ‘Settings’ (gear icon), then your profile name, and enter your PIN to load your profile.

  • Yes. You can delete your profile from the multimedia system from either the settings within the vehicle, when the vehicle is in Park (P).

  • You can reset your personalized preferences and settings back to factory default by selecting ‘Settings’ (gear icon), then ‘Personal info’, then ‘Reset settings’.

    You can reset your profile settings to factory default from the vehicle using a button located under “Settings”. Your profile will still be saved on the vehicle if it was saved.

  • Your profile preferences and settings can be modified in different areas depending on what you’d like to change. Some preferences, such as radio favourites, display day/night mode, seat settings, display language, etc. can be changed and stored within your profile as you adjust them in the vehicle. Other personalized profile settings such as your profile name and profile image can be changed from within the Toyota App.

  • Creating and resetting of PIN options are only provided within your Toyota App. To reset, navigate to your “Account settings” > “Security Settings” > “Reset PIN”.

  • You can change your profile name through your Toyota App within “Account” > “Personal Information”. By default, the profile name picks up your first name and last name but you have an option to change that to anything that suits you.

  • You can upload your picture within Toyota App in “Account” > “Personal Information”. It will then be updated in your vehicle’s multimedia system.

  • Guest mode is often used in instances, such as valet, when you need to pass your vehicle off to someone else who you wish not to have access to your connected services, personalize preferences, and settings within the vehicle.

    To activate Guest Mode, simply sign out of your profile

Over the Air (OTA) Software Updates

  • The Over-the-Air Software Update feature allows your vehicle to update its software using a wireless network connection. Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.

  • You can keep your vehicle’s multimedia system from displaying notifications when updates are made available. Select ‘Settings’ (gear icon), ‘Notifications’, and turn the ‘Software updates’ toggle Off. Please note that your vehicle may still display notifications if high-priority updates are available for your vehicle. Please refer to the release notes associated to the update for more information.

    Note that disabling the in-vehicle multimedia display notifications will not disable the Toyota App notifications. Visit Toyota App to manage applicable notifications.

    To see if updates are available for your vehicle, select ‘Settings’ (gear icon), then ‘Software update’ on your multimedia display, also check if a ‘Vehicle software update available’ card is present within your Toyota App.

  • You may turn off your vehicle while an update is in progress. For some updates this will make the update to automatically pause. The update will resume next time your vehicle is turned back on.

    Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates become available for your vehicle, further details will be available within your Toyota App, including the range of hours within which the update will be installed.

  • You can install available updates at your convenience. Note that your vehicle may display ‘Updates available’ notifications as a reminder.

    Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.

  • In most cases, you can continue using the multimedia features of your vehicle while software updates are being installed.

    Some updates may however restrict certain functionality throughout their installation. In some rare cases, the installation can only progress when your vehicle is stationary and will automatically pause as your vehicle starts moving. Before proceeding with the installation of those updates, your vehicle will display a notification. This will allow you to see the details about the restrictions before the installation starts, or choose to install the update at a later time.

    Some other updates are installed through the night hours and while your vehicle is turned off. If you turn on your vehicle while those updates are in progress, safety services and other functionality that use your vehicle’s connection may be temporarily disabled. Please also note that some Remote Connect features may also not be available throughout the installation of those updates.

  • Your vehicle can utilize your preferred private Wi-Fi network to download select Over-the-Air Software updates.

    Start with turning on your vehicle’s Wi-Fi feature by selecting Settings (gear icon), ‘Wi-Fi’, and switching the ‘Wi-Fi’ toggle On. Then select your network name on the list of available networks and enter your Wi-Fi network password to connect.

    You can then start the update by selecting Settings (gear icon), ‘Software update’, and ‘Update software’. Your vehicle will download the update using your preferred private Wi-Fi network then install it.

    Please note that your vehicle may use its cellular connection instead to download some updates.

  • Your vehicle can connect to public Wi-Fi networks as long as the network does not redirect connecting devices to a web page (3rd party landing page) before access to the network is given.

  • As you activate the Wi-Fi hotspot feature on your capable phone, your phone may act as a Wi-Fi network access point (hotspot), and you can connect your vehicle to it just like any other preferred private Wi-Fi network. Please note that certain adblockers installed on your device may prevent access to the servers required for the update download.

    Starting the software update on your vehicle while it is connected through your phone’s Wi-Fi hotspot feature may make your vehicle use your phone’s cellular connection and data plan to download the update. You may also use your other preferred private Wi-Fi networks to perform the over-the-air updates.

    Please note that some updates may not require connection to a preferred private Wi-Fi network to be downloaded.

  • When connected for wireless Apple CarPlay® or wireless Android AutoTM, your vehicle and your smartphone use Wi-Fi to exchange data. Trying to connect your vehicle to a Wi-Fi network may therefore make your vehicle disconnect from wireless Apple CarPlay® or wireless Android AutoTM.

  • The ‘System Reset’ option on your multimedia display will remove all personal data from your multimedia system and reset all multimedia settings back to their defaults.

    The ‘System Reset’ option will not alter the software version currently installed on your vehicle.

Service Connect

  • Keep your Toyota in peak condition with access to warning light notifications and vehicle health reports. To learn more, visit toyota.ca/connected or click here.

  • When it comes to maintaining your vehicle, you can be proactive and informed.

    Vehicle Health Reports

    Request monthly reports regarding current vehicle alerts and more.

    Warning Lights

    If a warning light appears on your dashboard, you will automatically be sent a notification in your Toyota App, on your vehicle’s touch screen display and in your next vehicle health report.

    Maintenance Schedule

    When you open the Toyota App, you can see how many kilometres you have left until your next recommended maintenance interval.

  • Within the Vehicle Health feature of the app you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

  • For 5 years starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Service Connect on a complimentary trial basis.

  • Service Connect is tied to the Connected Services Master Data Consent, which is required to access to all connected services, including Service Connect, Remote Connect, Safety Connect, Drive Connect.

    To opt out of Connected Services Master Data Consent, navigate to Account tab of your Toyota App > Data Privacy Portal > Select your vehicle > Connected Services Master Data Consent > Manage Consent.

  1. Destination Assist depends on factors outside of Toyota’s control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Subscription required after trial. Services subject to change at any time without notice. Terms of Use apply. Data charges may apply. See Owner’s Manual and www.toyota.ca/connected for additional limitations and details. To learn about Connected Services data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
  2. Functionality, availability and accuracy of information provided by the system depends on many factors outside of Toyota’s control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice. Subscription required. See Owner’s Manual for additional limitations and details. To learn about Connected Services data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
  3. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth enabled phone must first be paired. Phone performance depends on software, coverage and carrier. Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Owner’s Manual for additional details. To learn about Toyota’s data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
  4. Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.