Help Centre

All vehicles equipped with the Toyota Multimedia system support Connected Services by Toyota. However, included Connected Services trials vary by vehicle grade.

Toyota Multimedia system supports Over-the-Air updates. Refer to the Over-the-Air updates FAQ for details.

You may cancel your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

You can restart your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training regarding Toyota's connected technology.

Yes. Visit the Toyota Canada Connected Services Owners page.

Toyota Multimedia does not offer native support for Apple Music in Canada. We apologize for any confusion. Apple Music may be accessed via Apple CarPlay®.

The User Profile PIN is a 6-digit security number set inside the Toyota app. This PIN is used to help protect unauthorized access of your personalized information. Protecting customer privacy is a high priority for Toyota and we ask for a PIN so we can confirm it's really you.

For Toyota Multimedia-equipped vehicles: download the Toyota App and create your profile. Then, from within your vehicle, follow the steps shown on the multimedia display.

No. Enrollment is only possible using Toyota App.

Post-enrollment, you will receive a welcome message via email that features a link to Connected Services Terms of Use. You can also visit www.toyota.ca/connectedservices-termsofuse .

There is no cost to enroll, and no personal financial information is required at the time of enrollment.

Some changes can be made to your account within Toyota App (Account tab) or by pressing the SOS button from within your vehicle and speaking to an Agent.

If you enrolled for Connected Services (whether for the complimentary trial or with a paid subscription), go to the Toyota App and select the “Remove Vehicle” option within the Toyota App. This will disassociate your vehicle from your account and stop any active subscriptions. It is also recommended that you select the “System reset” or “Delete Personal Data” option on the in-vehicle multimedia unit to remove personal information from the vehicle.

The seller should unenroll themselves from the vehicle through their Toyota App before completing the sale transaction. Until the previous owner has unrolled themselves from the vehicle, the previous owners is able to see your vehicle trips, driving behavior, last parked location, vehicle status, drive score, odometer, fuel level and distance to empty. If they have not unenrolled the vehicle or you are unsure, contact your Toyota dealer for assistance.

You can connect a 2nd device using a USB cable when wireless Apple CarPlay® is running. Your USB-connected phone will start charging without interrupting Apple CarPlay® running wirelessly through your first phone.

If you wish to use Apple CarPlay® on the USB-connected phone instead, select settings (gear icon), ‘Bluetooth® & devices’, and the ‘switch’ button under the ‘Current Apple CarPlay® device’ section. Then choose your USB-connected phone on the list that appears.

You can connect a 2nd device using USB cable when wireless Android Auto is active. The USB-connected phone will start charging and will not interrupt Android Auto running wirelessly.

If you wish to use Android Auto on the USB-connected device instead, select settings (gear icon), ‘Bluetooth & devices’, and the ‘Switch’ button under the ‘Current Android Auto device’ section. Then choose your USB-connected device from the list.

Yes.

The app is updated via Apple App Store or Google Play depending on the operating system of your device.

Once you download the app, open it, set your region & language preferences, and then follow the steps to setup and enroll for Connected Services by Toyota.

Yes. Push notifications are required for many of the app functions.

Accounts can be created using your email address, mobile phone number or Apple, Google or Facebook account.

Yes.

Upon completion of the setup/enrollment process within Toyota App, you will automatically receive a 6-digit verification code to your email or phone via text (SMS) depending on how you logged in. Enter this code into the app when prompted.

If the original code was sent via email, first check your Junk/Spam folder. For both email and text (SMS), you can request a new code within the app.

Depending on the capabilities of your device, touch or face identification can be used.

Toyota Audio Multimedia-equipped vehicles can be added using Toyota App by scanning the QR code that will appear on your vehicle’s multimedia display.

There is no limit to the number of vehicles you can add to the app.

You can only interact with one vehicle at a time using the app.

Go to "My Garage" and swipe to select your desired vehicle. When done, select "Back".

Yes.

Yes. See User Profile FAQs for more information.

Yes. Select the More Options menu of each card (three dots) and select "Move this card" or "Hide this card".

Your profile information can be easily modified within Toyota App.

Yes. All data costs associated with the use of the app will be your responsibility.

The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip feature card.

For Remote Connect to function, both your device and vehicle must be connected to a network with adequate signal strength.

The engine runs for up to ten (10) minutes. Once this time expires, the engine will automatically stop. You can then use Remote Start again to run the engine for up to another ten (10) minutes, after which you must open and close any door to use the function again.

On compatible Toyota Multimedia-equipped vehicles with an active Remote Connect trial or subscription, climate control, defrosters, heated seats, and steering wheel can be controlled remotely via Toyota App.

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

Cloud Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. Cloud Navigation is also designed to detect when the vehicle is near or entering an area with low connectivity and download applicable maps and services in advance

Yes. Cloud Navigation requires an active Drive Connect trial or subscription. Select vehicles are equipped with a 3-year trial after which a paid subscription will be required.

$19.95 per month, plus any applicable taxes. The fee is subject to change without notice.

The Drive Connect Subscription includes:

• Cloud Navigation – with real-time traffic, map, and routing information
• Intelligent Assistant – enhanced voice interaction with your vehicle
• Destination Assist – a 24-hour access to a live response centre agent to help you locate a specific business, address or point of interest.

Yes. The map and traffic information continuously refreshes as the vehicle is driven.

The following features may be impacted when entering an area with limited connectivity until the vehicle establishes reconnection:

• Intelligent Assistant – points of interest details
• Keyboard search - points of interest details
• Map radius – expanded zoom out

You can change the volume by adjusting the volume knob while Cloud Navigation instructions are in progress. You can adjust the Cloud Navigation volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the volume from your multimedia screen.

You can also say “Hey Toyota, show system volume” and then manually adjust the volume.

The keyboard search is available when the vehicle is moving less than 8 kilometres per hour, stopped, or when the gear selector is in Park.

Destination Assist is a 24/7 service that connects you with a response centre agent who can help you locate an address, business, or point of interest (POI) and send it to your vehicle’s navigation system. If you’re searching for a restaurant, the agent can help you narrow your choices by distance or type of cuisine.

A Drive Connect subscription is required to use the Destination Assist feature.

Destination Assist is available on any vehicle equipped with Toyota Multimedia as part of a Drive Connect subscription.

Yes.

After the agent sends a destination to your Cloud Navigation, it will appear on the screen. Select “Go now” to begin route guidance.

Destination Assist can send up to 2 points of interest (POI) to your Cloud Navigation.

Point of interest (POI) sent to your vehicle from an agent cannot be saved in Favourites or in Recent history.

Toyota Assistant and Intelligent Assistant enable the customer to easily and conveniently command many of their vehicle’s features using their voice.

Toyota Assistant comes as a standard functionality on vehicles equipped with Toyota Multimedia. A Drive Connect subscription is required to have the Intelligent Assistant feature.

No. Toyota Assistant does not require network connectivity.

Yes, Intelligent Assistant requires a network connection.

Where network visibility is poor or non-existent, you may see the following messages:

• “Network is busy. Please try again later”.
• “Function is not available due to no internet connection”

Front seat occupants can initiate voice commands by saying one of the following wake-up-phrases:

• “Hey Toyota”
• “Hi Toyota”
• “Hello Toyota”
• “Ok Toyota”

Or, by selecting the mic/magnifying glass on the multimedia display. Drivers can also press the Push-to-Talk (PTT) button.

The vehicle volume for audio playback will adjust slightly once Intelligent Assistant is initiated. If you still cannot hear the prompts, adjust your media volume as needed.

There are many factors that can impact the performance of your vehicle’s voice recognition system. Always use a loud and clear voice while issuing commands. If the issue persists, please visit your Dealer.

If your phone is being used for Apple CarPlay® or Android Auto, you will need to initiate your call from one of these applications.

To use your phone with Toyota Multimedia natively, go to the Settings menu > Bluetooth & Devices and toggle “Use for phone” to ON.

Intelligent Assistant is part of a Drive Connect Subscription and is available on Toyota Multimedia-equipped vehicles. Please reference your Toyota App to review your vehicle’s features and capabilities as well as your subscription services.

You can activate Intelligent Assistant as part of a Drive Connect subscription. You can review your vehicles Connected Services within the Toyota App.

Digital Key allows you to use your smartphone to access and drive your vehicle.

*Digital Key is available on select 2022 and newer vehicles. You can review your vehicle’s features and capabilities from within Toyota App or refer to your Owner’s Manual.

You must first create a Toyota account via Toyota App and maintain an active Remote Connect trial or subscription.

Then, follow the steps in the Toyota App to set up the Digital Key.

Digital Key allows for unlocking, starting, and locking the vehicle while your smartphone remains in your pocket or purse.

Yes, Digital Key allows your smartphone to act just like a key fob. However, it is recommended to have the key fob on your person as a backup for vehicle access.

Yes. You can share up to 7 Digital Keys using Toyota App: navigate to Manage Key > Invite New User and follow the prompts. Digital Keys can also be revoked using the App.

An invitation for a shared Digital Key will be received in the form of an SMS, with a link to Toyota App. You can then continue the setup process within the app.

*NOTE: New Toyota app users must complete the registration process to create an account prior to accepting a Digital Key invitation.

A User Profile is created when you register an account within Toyota App. User Profile allows for you & other drivers of the vehicle to customize their driving experience. Personalized settings and preferences stored to your profile are accessed when the vehicle recognizes the profile using any one of the identification devices supported.

Typically, the Primary Driver profile is the vehicle owner (or the person to whom

Connected Services are enrolled).

Yes. Your profile may be detected and loaded for use within the multimedia system without saving it.

A profile is saved within the multimedia system for ease of access. Each time you enter the vehicle where the profile is saved, your settings and preferences are automatically and seamlessly loaded to the multimedia system as you turn your vehicle on.

To manually change profiles simply select ‘Settings’ (gear icon), then your profile name, and enter your PIN to load your profile.

Yes. You can delete your profile from the multimedia system from either the settings within the vehicle, when the vehicle is in Park (P).

You can reset your personalized preferences and settings back to factory default by selecting ‘Settings’ (gear icon), then ‘Personal info’, then ‘Reset settings’.

You can reset your profile settings to factory default from the vehicle using a button located under “Settings”. Your profile will still be saved on the vehicle if it was saved.

Your profile preferences and settings can be modified in different areas depending on what you’d like to change. Some preferences, such as radio favourites, display day/night mode, seat settings, display language, etc. can be changed and stored within your profile as you adjust them in the vehicle. Other personalized profile settings such as your profile name and profile image can be changed from within the Toyota App.

Creating and resetting of PIN options are only provided within your Toyota App. To reset, navigate to your “Account settings” > “Security Settings” > “Reset PIN”.

You can change your profile name through your Toyota App within “Account” > “Personal Information”. By default, the profile name picks up your first name and last name but you have an option to change that to anything that suits you.

You can upload your picture within Toyota App in “Account” > “Personal Information”. It will then be updated in your vehicle’s multimedia system.

Guest mode is often used in instances, such as valet, when you need to pass your vehicle off to someone else who you wish not to have access to your connected services, personalize preferences, and settings within the vehicle.

To activate Guest Mode, simply sign out of your profile

The Over-the-Air Software Update feature allows your vehicle to update its software using a wireless network connection. Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.

You may turn off your vehicle while an update is in progress. For some updates this will make the update to automatically pause. The update will resume next time your vehicle is turned back on.

Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates become available for your vehicle, further details will be available within your Toyota App, including the range of hours within which the update will be installed.

You can install available updates at your convenience. Note that your vehicle may display ‘Updates available’ notifications as a reminder.

Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.

Your vehicle can connect to public Wi-Fi networks as long as the network does not redirect connecting devices to a web page (3rd party landing page) before access to the network is given.

When connected for wireless Apple CarPlay® or wireless Android Auto™, your vehicle and your smartphone use Wi-Fi to exchange data. Trying to connect your vehicle to a Wi-Fi network may therefore make your vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™.

Within the Vehicle Health feature of the App you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

Safety Connect is a suite of services that can provide you with emergency assistance. For more information, visit toyota.ca/toyotamultimedia.

The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.

Emergency services available to you may include one or all the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

Should your vehicle be recovered, law enforcement will contact you and detail next steps.

No.

• Green Light: Telematics are active.
• Green Light (flashing): Call is in progress to the Response Centre.
• Red Light: A technical concern exists. See your Toyota Dealer.

This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.

First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call. Should you not verbally engage with the Agent, emergency response services may be dispatched to your location.

Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

No.