Help Centre

Updates to your vehicle's Connected Services by Toyota software are pushed directly to your vehicle where your vehicle is equipped with an Audio Plus or Premium system. When this occurs, you will see a notification on your vehicle's multimedia display. Follow the prompts to complete the update. Your personal data is not used.

Audio Multimedia system in 2022 and newer Toyota vehicles supports Over-the-Air updates. An external Wi-Fi connection may be required for certain updates.

Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training regarding Toyota's connected technology.

No.

You can enroll for Connected Services by downloading and creating an account using Toyota App or by pressing the SOS button from within your vehicle. Your Toyota Dealer can also enroll you at your request.

Enrollment online is only possible using the Toyota App.

Post-enrollment, you will receive a welcome message via email that features a link to the Connected Services Terms of Use. Alternatively, you can visit www.toyota.ca/connectedservices-termsofuse .

There is no cost to enroll and no personal financial information is required at the time of enrollment.

Select changes can be made to your account within Toyota App or by pressing the SOS button from within your vehicle and speaking to an Agent.

You may cancel your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

You can restart your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

If you enrolled for Connected Services (whether for the complimentary trial or with a paid subscription), go to the Toyota App and select the “Remove Vehicle” option within the Toyota App. This will disassociate your vehicle from your account and stop any active subscriptions. It is also recommended that you select the “System reset” or “Delete Personal Data” option on the in-vehicle multimedia unit to remove personal information from the vehicle.

The seller should unenroll themselves from the vehicle through their Toyota App before completing the sale transaction. Until the previous owner has unrolled themselves from the vehicle, the previous owners is able to see your vehicle trips, driving behavior, last parked location, vehicle status, drive score, odometer, fuel level and distance to empty. If they have not unenrolled the vehicle or you are unsure, contact your Toyota dealer for assistance.

The seller may not have unenrolled themself from the vehicle through their Toyota App. If they haven’t or you are unsure, contact your Toyota dealer for assistance.

No.

App access is limited to one account, and Toyota App can be used on multiple devices.

Yes. Select the More Options menu of each card (three dots) and select "Move this card" or "Hide this card".

If your account is already authorized, you can update select items of your profile within Toyota App. If the Dealer made a mistake with your email and you can’t access the app, please contact your Dealer.

First make sure the operating system of your device and your version of Toyota App is up to date. Should you continue to experience a concern, please provide us with feedback within the profile section of the app or call your Toyota Dealer.

Yes, and all data costs associated with the use of Toyota App will be your responsibility.

The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip featured card to the right.

Yes.

The app is updated via Apple App Store or Google Play depending on the operating system of your personal device.

Once you download the app, open it and set your region & language preferences. The app will then guide you through the steps to enroll. The app’s "Demo Mode", accessed at the welcome screen, features a tutorial on this process.

For certain features of the app to function, most notably Remote Connect, you need to allow push notifications (app-to-device).

Accounts can be created using your email address, mobile phone number or your Apple or Google account or Facebook social media account.

Yes.

Upon completion of the enrollment process within Toyota App, you will automatically receive a 6-digit verification code to your email or phone via SMS depending on how you logged in. Enter this code into the app when prompted.

If the original code was transmitted via email, first check your Junk/Spam folder. You can request a new code within the application to be sent via email or SMS.

Yes. Once you download and open the app, sign in using the email you provided to your Dealer and complete the account verification process.

Depending on the capabilities of your device, touch or face identification can be used.

Vehicles are added to the application using the Vehicle Identification Number (VIN). The VIN can be inputted manually or using the in-app text or barcode scan tool

There is no limit to the number of vehicles you can add to the app.

Only one vehicle at a time can be influenced using the app.

Go to "My Garage" (dashboard upper middle menu) and swipe at the vehicle picture to select your desired vehicle. When done, select "Back".

For Remote Connect to function, both your device and vehicle must be connected to a network with adequate signal strength.

The engine runs for up to ten (10) minutes. Once this time expires, the engine will automatically stop. You can then use Remote Start again to run the engine for up to another ten (10) minutes, after which you must manually start the engine to use the function again.

App-based Remote Engine start / stop and short range key fob remote start / stop is not available on models with manual transmission.

For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Remote Connect on a complimentary trial basis. At the end of this trial, service can be maintained via paid monthly subscription.

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

Within the Vehicle Health feature of the app you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.

Emergency services available to you may include one or all the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

Should your vehicle be recovered, law enforcement will contact you and detail next steps.

No.

• Green Light: Enform Telematics are active.
• Green Light (flashing): Call is in progress to the Response Centre.
• Red Light: A technical concern exists. See your Toyota Dealer.

This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.

First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call. Should you not verbally engage with the Agent, emergency response services may be dispatched to your location.

Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

No.

No as these systems are not interlinked. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

The renewal fee is subject to change without notice.

You can cancel your subscription at any time by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

Available on vehicles equipped with embedded navigation, Destination Assist connects you with a live Agent who can look up points-of-interest (POIs) and send these locations directly to your vehicle.

While it should be possible to contact a Response Centre Agent, pushing POI data to your vehicle may not be available. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say Call Destination Assist or select Destination Assist within your navigation systems menu.

Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of Canada and the United States of America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location, Destination Assist will be unavailable.

No.

For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

$9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

The renewal fee is subject to change without notice.

Apple CarPlay® is a smart & simple way to use your iPhone™ while driving your Toyota.

Just plug a compatible iPhone into your vehicle's USB data port (trident symbol), follow the on-screen prompts that may appear and Apple CarPlay® apps will display on the vehicle’s touch screen. From here, simply navigate and control apps using the touch screen, steering wheel controls, or with Siri.

You will need an iPhone 5 or higher with the latest iOS and a USB cable compatible with your iPhone. To ensure positive function of Apple CarPlay®, use of the original equipment cable is highly recommended.

For the most recent information on Apple CarPlay® app availability, please visit the Apple CarPlay® website at www.apple.com/ca/ios/Apple CarPlay®

Yes, and all data costs associated with the use of Apple CarPlay® will be your responsibility.

Apple CarPlay® is a standard feature on select Toyota models.

Apple CarPlay® cannot be installed on vehicles that were not originally equipped with it except for eligible 2018 model year Camry, Camry Hybrid & Sienna as part of the Apple CarPlay® retrofit program. See your Toyota Dealer for details.

Owners of 2018 model year Camry, Camry Hybrid and Sienna are eligible for an audio multimedia enhancement that adds Apple CarPlay® compatibility. Contact your Toyota Dealer for program details.

Suggested retail price is $60.00 (plus tax).

The Apple CarPlay® enhancement has no planned end date, however the price of $60.00 (plus tax) is available for the first 3 years from date of first sale or 60,000 km, whichever comes first. Installation following this period may still be possible, but at an increased expense. Contact your Toyota Dealer for details and/or to schedule an appointment.

No. Unlike Audio Multimedia updates available through the Toyota website, the update to add Apple CarPlay® compatibility will only be available through your Toyota Dealer due to the complexity of the installation.

For eligible vehicles, your Toyota Dealer will install new software on your Audio Multimedia system to add Apple CarPlay® compatibility.

No, all existing connected service trials/subscriptions will remain unchanged.

Android Auto compatibility offers a simple and safe way to use an Android phone in select Toyota vehicles. With Google Assistant, drivers can stay focused, connected and entertained by using voice commands while keeping their eyes on the road and hands on the wheel.

Just plug a compatible Android Phone (with the Android Auto app installed) into your vehicle's USB data port (trident symbol), follow the on-screen prompts that may appear and Android Auto will display on your vehicle’s touch screen.

Android Auto requires Android phones (Lollipop) and up with a data plan. For best performance, Google recommends Android 6.0 (Marshmallow) and up.

You will need an Android phone with the Android Auto app installed (if required by the device) with at minimum Android 5.0 (Lollipop) software and a USB cable compatible with your device. To ensure the positive function of Android Auto, use of the original equipment cable is highly recommended.

Yes, and all data costs associated with the use of Android Auto will be your responsibility.

Android Auto is a standard feature on select Toyota models.

Android Auto cannot be installed on vehicles that were not originally compatible.

The in-home Toyota Skill for Amazon Alexa^® that is currently available for remote use with certain Toyota vehicles will be discontinued.