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La province que vous sélectionnez nous permet de calculer un prix estimé en fonction du PDSF pour votre véhicule. La province que vous sélectionnez nous permet de calculer un prix estimé pour votre véhicule qui inclut les frais de transport et de préparation de à , les frais de climatisation de 100 $, s’il y a lieu, et les frais du concessionnaire allant jusqu'à .

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Toyota Connected Services FAQ

Browse FAQ by topic or see popular questions below

General

  • Connected Services by Toyota is available on select 2020 and newer model year vehicles. Select 2022 and newer Toyota vehicles equipped with the Audio Multimedia system offer advanced technologies and capabilities. To view availability by vehicle, visit toyota.ca/connected.

  • Updates to your vehicle's Connected Services by Toyota software are pushed directly to your vehicle where your vehicle is equipped with an Audio Plus or Premium system. When this occurs, you will see a notification on your vehicle's multimedia display. Follow the prompts to complete the update. Your personal data is not used.

    Audio Multimedia system in 2022 and newer Toyota vehicles supports Over-the-Air updates. An external Wi-Fi connection may be required for certain updates.

  • Your Toyota Dealer may employ a Toyota Technology Expert (TTE). This person has received specialized training regarding Toyota's connected technology.

  • To check your device's compatibility with Connected Services, visit the Quick Links section of toyota.ca/connected.

  • No.

Enrollment

  • You can enroll for Connected Services by downloading and creating an account using Toyota App or by pressing the SOS button from within your vehicle. Your Toyota Dealer can also enroll you at your request.

  • Enrollment online is only possible using the Toyota App.

  • Post-enrollment, you will receive a welcome message via email that features a link to the Connected Services Terms of Use. Alternatively, you can visit https://www.toyota.ca/connectedservices-termsofuse.

  • There is no cost to enroll and no personal financial information is required at the time of enrollment.

  • Select changes can be made to your account within Toyota App or by pressing the SOS button from within your vehicle and speaking to an Agent.

  • You may cancel your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

  • You can restart your subscription at any time within Toyota App or by pressing the SOS button in your vehicle and speaking to an Agent.

Toyota App

  • Toyota App is a smartphone app that connects you to everything Connected Services by Toyota has to offer. To learn more, visit toyota.ca/connected or click here.

  • With the app you can:

    • Create & maintain your Toyota profile.
    • Create & maintain your connected vehicle portfolio.
    • Enroll for Connected Services.
    • Designate your preferred servicing Dealer.
    • Remotely command select vehicle functions.
    • Confirm vehicle status.
    • Receive Notifications, Alerts & Health Reports about and Recalls for your vehicle and more.

    To learn more, visit toyota.ca/connected.

  • Toyota App supports iOS (Apple) and Android.

  • Yes.

  • The app is updated via Apple App Store or Google Play depending on the operating system of your personal device.

  • Once you download the app, open it and set your region & language preferences. The app will then guide you through the steps to enroll. The app’s "Demo Mode", accessed at the welcome screen, features a tutorial on this process.

  • For certain features of the app to function, most notably Remote Connect, you need to allow push notifications (app-to-device).

  • Accounts can be created using your email address, mobile phone number or your Apple or Google account or Facebook social media account.

  • Yes.

  • Upon completion of the enrollment process within Toyota App, you will automatically receive a 6-digit verification code to your email or phone via SMS depending on how you logged in. Enter this code into the app when prompted.

  • If the original code was transmitted via email, first check your Junk/Spam folder. You can request a new code within the application to be sent via email or SMS.

  • Yes. Once you download and open the app, sign in using the email you provided to your Dealer and complete the account verification process.

  • Depending on the capabilities of your device, touch or face identification can be used.

  • Vehicles are added to the application using the Vehicle Identification Number (VIN). The VIN can be inputted manually or using the in-app text or barcode scan tool.

  • There is no limit to the number of vehicles you can add to the app.

  • Only one vehicle at a time can be influenced using the app.

  • Go to "My Garage" (dashboard upper middle menu) and swipe at the vehicle picture to select your desired vehicle. When done, select "Back"

  • Yes, provided it is a 2020 model year or newer vehicle with new-generation Enform featuring Enform Remote. Lexus App users can add Toyota vehicles equipped Connected Services by Toyota featuring Remote Connect.

  • No.

  • App access is limited to one account, and Toyota App can be used on multiple devices.

  • Yes. Select the More Options menu of each card (three dots) and select "Move this card" or "Hide this card".

  • If your account is already authorized, you can update select items of your profile within Toyota App. If the Dealer made a mistake with your email and you can’t access the app, please contact your Dealer.

  • First make sure the operating system of your device and your version of Toyota App is up to date. Should you continue to experience a concern, please provide us with feedback within the profile section of the app or call your Toyota Dealer.

  • Yes, and all data costs associated with the use of Toyota App will be your responsibility.

  • The Recent Trip feature stores your last 10 trips and is updated every 24 hours. To access past trips, at the dashboard screen, swipe at the Recent Trip featured card to the right.

  • Driving behaviour data and Driver's Score are not shared with any third party. For more information on this feature please consult the Driver Score information card within the app. For more information on how we protect your personal information, please visit toyota.ca/privacy.

  • Protection of your information is of paramount importance to Toyota Canada. At the time of account creation, you will be prompted to agree to up to two privacy consents which you can access from within the app. Post account creation, the Legal Terms of Use and Privacy Notice pertaining to Connected Services by Toyota can be accessed from the app within the profile section. For more information on how we protect your personal information, please visit toyota.ca/privacy.

Remote Connect

  • Start the engine, lock or unlock the doors and more from your smartphone using the Toyota App. To learn more visit toyota.ca/connected or click here.

  • Engine Start / Stop

    Start and stop your engine from a distance—ideal for warming up or cooling down your vehicle before you get in.

    Door Lock / Unlock

    Lock and unlock vehicle doors from a distance to ease your way in, and ease your mind if you can’t remember their status.

    Check Window & Moonroof Status

    Depending on your vehicle, you can check to see if windows and moonroof are closed / open even when your vehicle is not in sight.

    Last Parked Location

    Allows you to quickly and easily find your vehicle in an uncovered parking lot.

    Guest Driver Settings

    Allows you to set conditions for Guest drivers of your vehicle. Conditions include: maximum speed, maximum kilometres, distance from a set location and more.When set conditions are violated, you will receive a notification on your device. Controlling the vehicle using the app is not possible.

  • For Remote Connect to function, both your device and vehicle must be connected to a network with adequate signal strength.

  • The engine runs for up to ten (10) minutes. Once this time expires, the engine will automatically stop. You can then use Remote Start again to run the engine for up to another ten (10) minutes, after which you must manually start the engine to use the function again.

  • No, when you remotely start your engine, the climate control will default to the last setting. You cannot adjust this remotely, but if you have turned off the air and the outside temperature is extremely warm or cold (less than 5 degrees Celsius (41 degrees Fahrenheit) or greater than 30 degrees Celsius (86 degrees Fahrenheit)), the system will turn on and set the temperature to 25 degrees Celsius (77 degrees Fahrenheit).

    If the outside temperature is less than 5 degrees Celsius (41 degrees Fahrenheit) the front and rear defrosters will turn on.

  • App-based Remote Engine start / stop and short range key fob remote start / stop is not available on models with manual transmission.

  • For Remote Connect to command the vehicle, the following pre-conditions must be in place:

    • Vehicle in park
    • Key fobs not inside or near vehicle
    • Doors are closed and locked
    • Vehicle security alarm is not triggered
    • Trunk, hood and moonroof are closed
    • Vehicle engine start push button is not depressed
    • Foot brake is not being pressed
    • Fuel level is above ¼ tank
    • Vehicle is not ACC-On, not ignition on, or not already running Remote Start
    • Ambient temperature is above approximately -30 degrees Celsius (-22 degrees Fahrenheit)
  • For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Remote Connect on a complimentary trial basis. At the end of this trial, service can be maintained via paid monthly subscription.

  • $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

  • The renewal fee is subject to change without notice.

Service Connect

  • Keep your Toyota in peak condition with access to warning light notifications and vehicle health reports. To learn more, visit toyota.ca/connected or click here.

  • When it comes to maintaining your vehicle, you can be proactive and informed.

    Vehicle Health Reports

    Request monthly reports regarding current vehicle alerts and more.

    Warning Lights

    If a warning light appears on your dashboard, you will automatically be sent a notification in your Toyota App, on your vehicle’s touch screen display and in your next vehicle health report.

    Maintenance Schedule (Coming Soon)

    When you open the Toyota App, you can see how many kilometres you have left until your next recommended maintenance interval.

  • Within the Vehicle Health feature of the app you can schedule vehicle maintenance by clicking-to-call your Preferred Servicing Dealer.

  • Toyota Canada is pleased to offer you Service Connect on a complimentary trial basis.

  • Service Connect is tied to the Connected Services Master Data Consent, which is required to access all connected services, including Service Connect, Remote Connect, Safety Connect, Drive Connect.

    To opt out of Connected Services Master Data Consent, navigate to Account tab of your Toyota App > Data Privacy Portal > Select your vehicle > Connected Services Master Data Consent > Manage Consent.

Safety Connect

  • Safety Connect is a suite of 4 services that can provide you with emergency assistance. For more information, visit toyota.ca/connected for details.

  • The SOS button should only be used for emergency situations and/or where you feel your personal security is at risk.

  • Emergency services available to you may include one or all the following: Ambulance/Paramedics, Fire & Police. The SOS button can also be used for situations where you are witnessing an emergency but not directly involved such as a crime in progress or to assist a fellow motorist.

  • First, contact the police and file a stolen vehicle report and record the filing officer's name, badge number and report number. Next, call 1‑888-TOYOTA8 and advise the Agent your vehicle is equipped with Safety Connect, that it has been stolen and you wish to invoke a search. Upon confirmation of your subscription and validation of the police information, vehicle locating activities will be initiated.

  • Should your vehicle be recovered, law enforcement will contact you and detail next steps.

  • No.

    • Green Light: Enform telematics are active.
    • Green Light (flashing): Call is in progress to the Response Centre.
    • Red Light: A technical concern exists. See your Toyota Dealer.
  • This is normal and should be followed by the light turning green and ceasing flashing. Should the light remain red, please contact your Toyota Dealer.

  • First, attempt to cancel the call by pressing the SOS button again for 2 seconds. Should you reach a Response Centre Agent, simply state you pressed the button inadvertently and confirm that no emergency is taking place. The Agent will offer to terminate the call. Should you not verbally engage with the Agent, emergency response services may be dispatched to your location.

  • Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of the United States of America and Canada. Service outages are rare and usually temporary. Should there be no cellular coverage at your location Safety Connect will be unavailable.

  • No.

  • No as these systems are not interlinked. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

  • For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Safety Connect at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

  • $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

  • The renewal fee is subject to change without notice.

  • You can cancel your subscription at any time by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

  • Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only during the following circumstances: a) during an Automatic Collision Notification (ACN) call where it is visible to the Response Centre and to emergency responders b) during a Stolen Vehicle Locate (SVL) request where it is visible to the Response Centre and to law enforcement and c) during an Enhanced Roadside Assistance call. For more information, visit toyota.ca/privacy.

Destination Assist

  • Available on vehicles equipped with embedded navigation, Destination Assist connects you with a live Agent who can look up points-of-interest (POIs) and send these locations directly to your vehicle.

  • While it should be possible to contact a Response Centre Agent, pushing POI data to your vehicle may not be available. If you are experiencing issues with your embedded navigation system, see your Toyota Dealer.

  • No. The SOS button should only be used for emergency situations. To call Destination Assist, employ the Voice Recognition system on your vehicle and say Call Destination Assist or select Destination Assist within your navigation systems menu.

  • Toyota partners with a cellular network provider whose roaming agreements provide comprehensive coverage of Canada and the United States of America. Service outages are rare and usually temporary. Should there be no cellular coverage at your location, Destination Assist will be unavailable.

  • No.

  • For 1-year starting at the in-service date of the vehicle, Toyota Canada is pleased to offer you Destination Assist at no charge. At the end of this trial, service can be maintained via paid monthly subscription.

  • $9.95 CDN per month (plus taxes). Fees are billed directly each month to an authorized credit card.

  • The renewal fee is subject to change without notice.

  • You can cancel your subscription at any time by calling 1-800-290-4431 or by pressing the SOS from within your vehicle and speaking to an Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

  • Protection of your information is of paramount importance to Toyota Canada. Your vehicle's location is shared only when you initiate a Destination Assist call where it will be visible to the Response Centre and to Roadside Assistance Agents. For more information, please visit toyota.ca/privacy.

Apple CarPlay

(available on select 2018 and newer vehicles)

  • Apple CarPlay is a smart & simple way to use your iPhoneTM while driving your Toyota.

  • Just plug a compatible iPhone into your vehicle's USB data port (trident symbol), follow the on-screen prompts that may appear and CarPlayTM apps will display on the vehicle’s touch screen. From here, simply navigate and control apps using the touch screen, steering wheel controls, or with Siri.

  • You will need an iPhone 5 or higher with the latest iOS and a USB cable compatible with your iPhone. To ensure positive function of CarPlay, use of the original equipment cable is highly recommended.

  • Visit toyota.ca/connected and select Apple CarPlay to isolate which vehicles are compatible with CarPlay.

  • For the most recent information on CarPlay app availability, please visit the CarPlay website at www.apple.com/ca/ios/carplay

  • Yes, and all data costs associated with the use of CarPlay will be your responsibility.

  • CarPlay is a standard feature on select Toyota models.

  • CarPlay cannot be installed on vehicles that were not originally equipped with it except for eligible 2018 model year Camry, Camry Hybrid & Sienna as part of the CarPlay retrofit program. See your Toyota Dealer for details.

  • Owners of 2018 model year Camry, Camry Hybrid and Sienna are eligible for an audio multimedia enhancement that adds CarPlay compatibility. Contact your Toyota Dealer for program details.

  • Suggested retail price is $60.00 (plus tax).

  • The CarPlay enhancement has no planned end date, however the price of $60.00 (plus tax) is available for the first 3 years from date of first sale or 60,000 km, whichever comes first. Installation following this period may still be possible, but at an increased expense. Contact your Toyota Dealer for details and/or to schedule an appointment.

  • No. Unlike Audio Multimedia updates available through the Toyota website, the update to add CarPlay compatibility will only be available through your Toyota Dealer due to the complexity of the installation.

  • For eligible vehicles, your Toyota Dealer will install new software on your Audio Multimedia system to add CarPlay compatibility.

  • No, all existing connected service trials/subscriptions will remain unchanged.

  • Yes. Visit the Connected Services page.

Android Auto With Google Assistant

(available on select 2020 and newer vehicles)

  • Android Auto compatibility offers a simple and safe way to use an Android phone in select Toyota vehicles. With Google Assistant, drivers can stay focused, connected and entertained by using voice commands while keeping their eyes on the road and hands on the wheel.

  • Just plug a compatible Android Phone (with the Android Auto app installed) into your vehicle's USB data port (trident symbol), follow the on-screen prompts that may appear and Android Auto will display on your vehicle’s touch screen.

  • Android Auto requires Android phones (Lollipop) and up with a data plan. For best performance, Google recommends Android 6.0 (Marshmallow) and up.

  • You will need an Android phone with the Android Auto app installed (if required by the device) with at minimum Android 5.0 (Lollipop) software and a USB cable compatible with your device. To ensure the positive function of Android Auto, use of the original equipment cable is highly recommended.

  • Visit toyota.ca/connected and select "Android Auto" to isolate which vehicles are compatible with Android Auto.

  • For the most accurate information on Android Auto functionality, please visit the Android Auto website at android.com/auto .

  • Yes, and all data costs associated with the use of Android Auto will be your responsibility.

  • Android Auto is a standard feature on select Toyota models.

  • Android Auto cannot be installed on vehicles that were not originally compatible.

  • Yes. Visit the Connected Services page .

Amazon Alexa

(available on select 2020 and newer vehicles)

  • Amazon Alexa compatibility allows you to perform remote vehicle commands on vehicles equipped with Remote Connect by using an Amazon home device.

  • After linking your Connected Services by Toyota account with your Amazon Alexa account, via the Toyota skill, you can use the Alexa App or Alexa-compatible device to remotely command select features on your Alexa-compatible Toyota.

  • At minimum, you will need the Alexa app with the Toyota skill enabled installed on your personal device complete with data plan. You can also use an Alexa-compatible device in our home (i.e. Echo smart speaker). Finally, you will need to maintain an active Remote Connect subscription.

  • Vehicles equipped with Connected Services by Toyota that feature Remote Connect.

  • The Toyota Skill for Amazon AlexaTM provides you a new way to interact with your Remote Connect-equipped vehicle. Once you enable the skill and link your connected services account, you can tell Alexa to ask Toyota to start your vehicle, lock or unlock the doors, and check the fuel level, all from any Alexa-enabled device.

  • Basic Alexa interactions with your compatible vehicle could include:

    • “Alexa, ask Toyota to start my car” **
    • “Alexa, ask Toyota to stop my car” **
    • “Alexa, ask Toyota to lock my car”
    • “Alexa, ask Toyota to unlock my car”
    • “Alexa, ask Toyota how much gas is in my car”
    • “Alexa, ask Toyota if my car is running”
    • “Alexa, ask Toyota if my doors are locked”
    • “Alexa, ask Toyota how many miles are on my car”

    ** Require a verbal PIN

  • Any commands where the security of your vehicle is affected (i.e. unlocking the doors), requires a PIN to prevent unauthorized access to your vehicle.

  • Yes, and all data costs associated with the use of Amazon Alexa will be your responsibility.

  • Amazon Alexa compatibility is a standard feature on select Toyota models.

  • Amazon Alexa cannot be installed on vehicles that were not originally equipped with Remote Connect.

  • An active Remote Connected subscription is required to use Amazon Alexa.

  • Toyota + Alexa is not available in Canada.

Google Assistant

(available on select 2020 and newer vehicles)

  • Google Assistant compatibility allows you to perform select remote commands on vehicles equipped with Remote Connect by voice.

  • You must link your Connected Services by Toyota account with your Google account via the Google Assistant app on your device. You can use the Google Assistant app or Google Nest device to remotely command select features on your Toyota.

  • At minimum, you will need the Google Assistant app linked to your Connected Services by Toyota account installed on your phone complete with data plan. You can also use a Google-compatible device in your home (i.e. Google Nest smart speaker). Finally, you will need to maintain an active Remote Connect subscription.

  • Vehicles equipped with Connected Services by Toyota featuring Remote Connect.

  • Basic Google Assistant interactions with your compatible vehicle could include:

    • “OK Google, ask Toyota to start my car” **
    • “OK Google, ask Toyota to stop my car” **
    • “OK Google, ask Toyota to lock my car”
    • “OK Google, ask Toyota to unlock my car”
    • “OK Google, ask Toyota how much gas is in my car”
    • “OK Google, ask Toyota if my car is running”
    • “OK Google, ask Toyota if my doors are locked”
    • “OK Google, ask Toyota how many miles are on my car”
  • Any commands where the security of your vehicle is affected (i.e. unlocking the doors), requires a PIN to prevent unauthorized access to your vehicle.

  • Yes, and all data costs associated with the use of Google Assistant will be your responsibility.

  • Google Assistant compatibility is a standard feature on select Toyota models.

  • Google Assistant cannot be installed on vehicles that were not originally equipped with Remote Connect.

  • An active Remote Connect subscription is required to use Google Assistant. Please renew your Remote Connect subscription via the Toyota App.

  • Yes, just download and install the Google Assistant app and follow the setup and account linking instructions.

  1. Destination Assist depends on factors outside of Toyota’s control, including an operative telematics device, a cellular connection, GPS signal, and the availability of a compatible wireless network, without which system functionality and availability may be limited or precluded. Use common sense when relying on this information. Service may vary by vehicle and region. Registration required. Subscription required after trial. Services subject to change at any time without notice. Terms of Use apply. Data charges may apply. See Owner’s Manual and www.toyota.ca/connected for additional limitations and details. To learn about Connected Services data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
  2. Functionality, availability and accuracy of information provided by the system depends on many factors outside of Toyota’s control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice. Subscription required. See Owner’s Manual for additional limitations and details. To learn about Connected Services data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
  3. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toyota is under license. A compatible Bluetooth enabled phone must first be paired. Phone performance depends on software, coverage and carrier. Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so. Digital Key depends on factors outside of Toyota’ control, including an operative Bluetooth capable smart device, without which system functionality and availability may be limited or precluded. Service may vary by vehicle and region. Registration and Toyota App download required. Subscription required after trial. Terms of Use apply www.toyota.ca/connectedservices-termsofuse. Data charges may apply. Services subject to change at any time without notice. See usage precautions and service limitations in the Owner’s Manual for additional details. To learn about Toyota’s data collection, use, sharing and retention practices, please visit www.toyota.ca/connectedservices-privacy.
  4. Feature availability varies by vehicle model. Digital Key functionality is dependent on vehicle spec.