Connected Services for Owners - Toyota Canada

Connected Services Privacy Notice

Toyota Supra Connect: This Privacy Notice does not apply to use of Toyota Supra Connect. Please visit www.supraconnect.ca for relevant terms.

If your vehicle is enabled with a factory installed telematics system known as connected vehicle services (“Connected Services”), TCI will collect, use and share personal information and vehicle data to activate and provide the Connected Services, and for ancillary uses, as set out in this Privacy Notice. At time of new vehicle purchase, vehicle data transmission is turned ‘on’ and can be turned off by pressing the vehicle’s SOS button and speaking with our response centre or by waiving the Connected Services in the Toyota or Lexus application. If you choose to leave the Connected Services enabled, you consent to our electronic collection and use of your vehicle data consistent with this Privacy Notice. If you are uncertain about the type of Connected Services present in your vehicle, please visit www.toyota.ca/connected for Toyota vehicles or www.lexus.ca/enform for Lexus vehicles where we provide a listing.

This Privacy Notice only applies to data collection related to Connected Services, and DOES NOT apply to data collection in other contexts, for example, on Toyota or Lexus websites, or on sites that we do not own, operate or control.

I. INTRODUCTION

This Privacy Notice applies to your personal information and vehicle data that we collect, use, store, share and secure to provide Connected Services to you.

How We Use, Store, Share and Secure Data From Your Vehicle Equipped With Connected Services.

When you purchased or leased your vehicle, you had the opportunity to opt-in to receive Connected Services such as navigation assistance, emergency services, remote engine start, maintenance alerts, infotainment apps and more.

We provide you with these services by collecting and using your personal information and vehicle location, health, and driving data.

Safety Connect

Your vehicle’s Safety Connect feature provides roadside and emergency assistance, automatic collision notifications, and stolen vehicle assistance. Safety Connect uses your Location Data (your vehicle’s latitude and longitude) to determine where your vehicle needs assistance, your Personal Information (such as your name, address, phone number, email address, etc.) to verify your account, and your Voice Recordings (when you call our response center) for quality assurance.

Service Connect

We use your Vehicle Health Data (such as odometer readings, fuel level, and diagnostic trouble codes) for the Service Connect application, which sends your vehicle health reports and alerts you of needed maintenance.

Remote Connect

Certain Remote Features such as vehicle finder, remote door lock and unlock, guest driver monitor, and vehicle alerts use your Location Data to find your vehicle, and Vehicle Health Data to provide status updates.

Destination Assist

Your vehicle’s Destination Assist feature allows you to choose a place of interest, a location on the map, one of your favorites, a destination from your history, or enter an address or coordinate. We use your Location Data and your Personal Information (to verify your account) to offer these features.

App Suite and Toyota/Lexus+ Compatible Third Party Services

On select vehicles, this is available even if you do not have a subscription for Connected Services. To use the App Suite, you must download the application and accept the End User License Agreement. When you use our App Suite for traffic, fuel, weather, music or other apps, you will need to sign into your account with each Compatible Third Party Service in the App Suite and we will pass that information to that Compatible Third Party Service. We will use Voice Recordings to improve our responses and voice recognition. To facilitate functionality of your App Suite and linked Third Party Services, your vehicle may share your Location Data and Voice Recordings transcriptions with your Third Party Services and upon their receipt, the Third Party’s privacy policy and terms of services, control.

We Protect Your Data

We continuously strive to protect the data we collect from you and your vehicle. We use a dedicated private and secure wireless network. Your vehicle is designed only to respond to commands from you and from us and only for those features we provide, including door unlock, remote engine start and vehicle location.

Your contact information (name, address, phone number, email), provided when you subscribe for Connected Services, is retained in secure servers.

Your Responsibilities

Your responsibilities include, but are not limited to, informing passengers and drivers of your vehicle that data is collected and used by us, and notifying us of a sale or transfer of your vehicle. If you do not notify us of a sale or transfer, we may continue to send reports or data about the vehicle to the primary subscriber’s contact information currently on file, and we are not responsible for any privacy related damages you suffer.

II. COLLECTION AND USE

A. We Collect and Use Your

• Personal Information
  • When you subscribe, you may choose to share your name, address, phone number, email address, language preference and other personal information with us so we can provide Connected Services and communicate with you. If you do not indicate a Preferred Servicing Dealer, we may use your postal code collected by your dealer at point of vehicle purchase to assign one to you. You may opt to receive phone calls regarding vehicle health data and dealer services from your assigned dealer. (See Vehicle Health Data, in Section B.4. below.)

B. On a Regular and Continuous Basis We Remotely Collect and Use Your

• Vehicle Location Data
  • We use your latitude and longitude at a particular point in time (“Location Data”) to deliver Connected Services to you and for quality confirmation, data analysis, research and product development. We record and transmit your Location Data when you contact us for emergencies, roadside assistance, stolen or missing vehicle or missing persons and destination services.
• Remote Connect Data
  • At last Ignition Off, we may collect the Real Time Status of your vehicle (i.e., Location, status of powered doors, windows, hood, trunk, sunroof, hazard lights, odometer reading, fuel economy, trip distance, distance to empty) so you can remotely access your vehicle’s most recent information. Toyota uses this information to deliver services to you.
• Driving Data
  • Driving Behavior Data (“Driving Data”) includes the acceleration and speed at which your vehicle is driven, travel direction, and use of the steering and braking functionality in your vehicle. Driving Data is used to deliver Connected Services to you, and for quality confirmation, data analysis, research, and product development.
• Vehicle Health Data
  • Vehicle Health Data may include odometer readings, fuel level, Diagnostic Trouble Codes and related data from the vehicle’s on-board diagnostic system to identify malfunction events. Related data includes engine coolant temperature, fuel injection volume, and engine rotation per minute (RPM) and other data to assist in identifying issues and analyzing the performance of the vehicle. For hybrid vehicles, Vehicle Health Data includes hybrid battery data correlated to vehicle latitude and longitude.
  • If you opt-in to Service Connect, we use Vehicle Health Data to tell you when your vehicle is due for maintenance or service (“Maintenance Notifications”), to provide you with Vehicle Health Reports (maintenance and malfunction statuses, and service campaign and safety recall information) and Vehicle Alerts (notifications when your vehicle reports malfunction-related events) and to contact you.
  • Vehicle Location, Driving and Health Data, linked to your VIN and contact information, will be available to Toyota, its parent and commonly controlled affiliates and its business partners for the purposes described above. The electronic Vehicle Location device records your Location at the point of signal initiation and your voice and that of your vehicle’s occupants if you speak with the Response Center from your vehicle or any other source. Therefore, for yourself, your vehicle’s occupants and anyone contacting us on your behalf, you consent to all such monitoring and recording.
  • We may also share the data with other third parties when required by law, legal process or litigation or for customer service purposes (see Section IV below). Except as otherwise set forth in this Section, we will not share this data with our third party vendors or business partners for any other use unless we receive your prior express consent. To determine if your vehicle transmits your location information, for Toyota vehicles call 1-888-869-6828 and for Lexus vehicles 1-800-265-3987.
• Multimedia Screen Data
  • We may collect and use Multimedia Screen Data (how you interact with your screen) for quality confirmation, data analysis, research and to improve functionality and product offerings.

C. As Initiated By You, We Remotely Collect and Use Your Voice Recordings

If you or anyone in your vehicle speaks with the Response Center for purposes of Automatic Collision Notification, Emergency and Roadside Assistance, Stolen Vehicle Location, your conversation will be recorded to deliver services to you and for quality assurance.

D. Other Uses

Where applicable, we use Vehicle Location Data, Driving Data, Vehicle Health Data, data derived from Destination Assist, Remote Connect, Service Connect, , Traffic and Weather, and Safety Connect (which includes automatic collision notification, roadside, emergency and stolen vehicle assistance) and in select circumstances Personal Information for the following purposes:

• Evaluate and improve safety.
• Develop new vehicles and features.
• Confirm, maintain, improve equality.
• Analyze data (e.g., vehicle trends).
• Prevent fraud or misuse of the services, including enforcing the service Terms.
• Support laws and legal process.
• Protect the rights, property or safety of you or others

III. STORAGE OF INFORMATION

Personal Information and Vehicle Location, Driving, Health, Screen and Voice Data may be processed and stored outside of Canada where it could be subject to disclosure to law enforcement agencies or courts as required by local laws.

Personal Information

We store your Personal Information for four years after expiration of your subscription for Connected Services. It is stored in the United States.

Vehicle Location, Driving, and Health Data and Screen and Voice Data

1. Data collected from your vehicle is stored for different periods of time. It is stored in the United States and a small subset of vehicle telematics information (non-personal) is stored in Japan.

• Voice Recordings
  • If you speak with the Response Center, your conversation may be recorded and stored for two years; and a transcript of your conversation may be stored for four years as required by law and to support requests from you or law enforcement.
• Location Data, Driving Data, Multimedia Screen Data and Vehicle Health Data
  • We will store such data for a period of time not to exceed 20 years from the date of receipt by us, unless otherwise required by law, legal process or litigation.

2. Remote Services. In order to respond to a remote request from you, we store the Real Time Status and location of your vehicle from the last Ignition Off. Only the latest Real Time Status and Location Data are retained; the old data is purged. You and your dealer (if you consent to share with your dealer) will have access to your Vehicle’s last 12 monthly Vehicle Health Reports and your most current Vehicle Health Data.

3. Remote Connect Data. Data is transmitted from Toyota to the Remote Application for you to view when you remotely request “Real Time Status” of your vehicle. Toyota will only store the Real Time Status and Location of your vehicle from the last Ignition Off for the purpose of delivering your vehicle’s most recent information in support of the services. We retain the data for four years, unless we are required to retain the data for a longer period of time prescribed by law, legal process or litigation. If you speak with the Response Center from your vehicle, you may be recorded. We may retain the recording for four years or a transcript of the recording for two years as required by law and to support requests from you and law enforcement.

4. Exception. We may be required to keep your Personal Information for longer periods of time than indicated above, if mandated by law or legal process or in the event of litigation.

IV. SHARE

Personal Information

We share your Personal Information with:

• Emergency Responders
  • To provide emergency assistance to you with our Safety Connect feature. This includes Roadside Assistance Providers.
• Our Affiliates
  • To support vehicle improvement. Also, if your Lienholder/Lessor is Toyota Credit Canada Inc. (TCCI) and TCCIrequests that we find your vehicle because of (1) alleged fraud or (2) breach of your lease, retail installment contract or vehicle loan with TCCI, we can try to locate your vehicle and share that location with TCCI. TCCI will be required to contact us directly and provide us with the information we request to verify the fraud or breach of your lease, retail installment contract, or vehicle loan.
• Our Parent Company
  • We may also share your Personal Information to support safety, research, analysis and product development by our parent company, Toyota Motor Corporation.
• Third Party Service Providers
  • We contractually bind third parties to handle your Personal Information in accordance with this Notice. For example, Toyota Connected North America, Inc. provides customer support and the other services that are part of your Connected Services, and apps such as LiveXLive (music streaming) will store and use the information you provide to them in order to verify your account and provide you with their services.
• Law Enforcement
  • We DO NOT share your Personal Information with law enforcement unless we are required to do so by law or legal process, in response to government investigations, as may be required for national security, or where we believe it necessary to prevent harm, injury or loss.

If you do not notify us of a sale or transfer of your vehicle, we may continue to send reports or other information about the vehicle or account to the subscriber’s contact information currently on file with us. In such case, we are not responsible for any privacy related damages you may suffer.

We DO NOT share your Personal Information with:

• Data Resellers
• Social Networks
• Ad Networks

Your Vehicle Location, Driving, and Health Data

We may share the following data with you and our affiliates and business partners for quality confirmation, data analysis, research and product development. We also share the following data with other third parties if required by law, litigation, legal process, customer service and our legitimate business purposes.

• Location Data
  • We may share your Location Data, linked to your VIN and contact information, with emergency responders, roadside assistance providers, law enforcement, our affiliates and third party service providers acting on our behalf. With your consent, if your vehicle is stolen or you are attempting to locate missing persons, we can try to locate your vehicle and share that Location with local authorities. We can work with local authorities to recover the vehicle utilizing the vehicle’s GPS.
  • Automatic Collision Notification operates so that if the airbag sensor is tripped or there is a severe rear-end collision of your vehicle, your vehicle will send an electronic signal to our Response Center and record and transmit your Location, so that we can share your contact information and Location with emergency responders and provide assistance to you. If you press the “SOS” button, your vehicle will send an electronic signal to our Response Center and record and transmit your Location so that we can share your contact information and Location with third party responders and provide assistance to you.
• Voice Recordings
  • We share Voice Recordings with you and law enforcement to support requests related to litigation and investigations. We may also share them with our third-party service providers, acting on our behalf.
• Remote Services
  • We share Real Time Status only with you. We share the location of your vehicle based on last Ignition Off to assist you in finding your vehicle. When you press the “Destination Assist” button on your in-vehicle navigation unit, your vehicle will send an electronic signal to the Response Center which identifies your Location to the Response Center Agent who answers your call.
• Multimedia Screen Data
  • We may share your Multimedia Screen Data with our parent company for quality confirmation, data analysis, research and to improve functionality and product offerings.
• Driving Data
  • We share Driving Data with our affiliates and business partners so we can work together to develop better and safer products.
• Vehicle Health Data
  • If you opt-in to Service Connect, your most current Vehicle Health Data, linked to your VIN and contact information, and last 12 monthly Vehicle Health Reports will be made available to you and your dealer for its own use.
• Aggregated Data Sharing
  • We may sometimes share anonymized and aggregated Vehicle Location, Driving and Health Data with third parties for education and research related to environmental and energy issues, advanced technologies and usage analysis.
• Compatible Third Party Services
  • We may send Location Data and Voice Recording transcriptions to compatible Third Party Services or technologies you have voluntarily linked to your Connected Services account.

V. SECURITY

We take information security seriously.

We continuously strive to protect the data we collect from you and your vehicle by employing our industry’s best practices through our formal security program.

Our formal security program includes:

• System Defenses - We designed the Connected Services technology in your vehicle to resist security vulnerabilities. We employ layers of defense to drive strong safeguarding practices, such as but not limited to, code and design reviews, regularly scheduled security testing, firewalls, intrusion detection systems, and encryption.
• Private Network – When your Vehicle Location, Driving and Health Data is transmitted from your Vehicle to us, we use a dedicated private wireless network. In addition, your vehicle is designed only to respond to commands from us and only for those available features we provide such as door lock/unlock, remote engine start/stop and vehicle location.
• No Warranties – Please note, however, we cannot completely ensure or warrant the security of any information transmitted to us by you or your vehicle. Your use of your vehicle’s Connected Services is at your own risk. You have the option to deactivate your Connected Services by contacting us via the SOS button in your vehicle, by calling Customer Care, or via your Connected Services App and requesting deactivation.

VI. CHOICE

Choices

We give you choices about what data you share with us.

• Opt-in/Opt-out
  • You may opt-in or opt-out of Service Connect.
  • You may opt-in to share Vehicle Health Data with your dealer for its own use and allow your dealer to contact you phone for service appointments and service-related marketing at the number you provided. You may opt-out of receiving phone calls about upcoming service appointments and other service-related marketing messages from your dealer by contacting us at 1-888-869-6828 for Toyota vehicles and 1-800-265-3987 for Lexus vehicles or by using the Connected Services app. These are the exclusive methods to opt-out for service appointment and service-related marketing phone calls from your dealer. Please allow five business days to process revocation status.
  • If you opt-out of Service Connect, you will not receive Maintenance Notifications, Vehicle Alerts, and Vehicle Health Reports and your Vehicle Health Data will not be sent to us or your dealer.
  • You may opt-in or opt-out of Fuel Cell or Electric Vehicle Plug-in Hybrid Vehicle Applications. If you opt-out, your Vehicle will not send us Ignition Off data, such as the Location, status of powered doors, windows, trunk, hood, sunroof, hazard lights, odometer reading, fuel economy information, and distance to empty.
• Review and Update
  • You may also review and update your Personal Information at any time by contacting us. (See Section IX.A2, A3, and A4.)
• Deactivation
  • When you lease or buy a vehicle equipped with Connected Services, data collection is active. You may deactivate Connected Services at any time by contacting us; and we will no longer collect your Personal Information and Vehicle Location, Driving and Health Data.

VII. CONSENT

You Agree To This Privacy Notice When You:

1. Purchase or Lease a vehicle equipped with Connected Services.
2. Use Connected Services in your vehicle.
3. Agree to your subscription agreement.
4. Agree to an End User License Agreement for your App Suite.
5. Use Compatible Third Party Services.

VIII. AGREEMENT

Sample Agreements. To view samples of the most recent agreements, please go to the Connected Services by Toyota or Lexus Enform website www.toyota.ca/connected for Toyota or www.lexus.ca/enform for Lexus.

IX. CONTACT US

Contact Us

If you have questions or concerns about our Privacy Notice, or would like to deactivate your Connected Services, update your Personal Information collected as part of Connected Services, or opt-in or opt-out from particular features, please contact us.

• LEXUS VEHICLES:
  Phone: 1-800-265-3987
  Toyota Canada, One Toyota Place,
  Toronto, ON, M1H 1H9
• TOYOTA VEHICLES:
  Phone: 1-888-869-6828
  Toyota Canada, One Toyota Place,
  Toronto, ON, M1H 1H9

You may also contact our Privacy Officer by mail at Toyota Canada Inc., One Toyota Place, Toronto, Ontario, M1H 1H9 or by telephone: for Toyota: 1-888-869-6828 and for Lexus 1-888-869-6828 and for Lexus vehicles 1-800-265-3987.

X. CHANGE TO THE PRIVACY NOTICE

Toyota Canada reserves the right, at any time, to modify this Connected Services Privacy Notice at Toyota Canada’s sole discretion, and you agree to be bound by any such modifications, which shall be effective immediately upon the revised Privacy Notice being posted on Toyota Canada’s web sites

Click here to see our Privacy Policy.

NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed acceptance of the Agreement.