The province you select allows us to calculate a MSRP based estimated price for your vehicle.The province you select allows us to calculate an estimated price for your vehicle which includes Freight & PDI of -, Air Conditioning Charge of $100 if applicable and Dealer Fees of up to .
La province que vous sélectionnez nous permet de calculer un prix estimé en fonction du PDSF pour votre véhicule.La province que vous sélectionnez nous permet de calculer un prix estimé pour votre véhicule qui inclut les frais de transport et de préparation de à , les frais de climatisation de 100 $, s’il y a lieu, et les frais du concessionnaire allant jusqu'à .
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The Toyota App lets you stay connected with your Toyota no matter where you are. Start your engine, lock your doors, check your fuel level and more, all using your smartphone. Click below to get started.
In-app content dependent on factory equipment. Not all models/packages are compatible with the Toyota App.
Select your vehicle to see which services are available
Not all models and packages available for the selected vehicle come with all Connected Services shown. Please filter further for more specific availability.
*Remote Engine start/stop and short range key fob remote start is not available on models with manual transmission.
Subscription & Pricing
Complimentary Trial Period
Apps, services and subscription terms vary depending on the vehicle, model and multimedia display. The wide range of available packages also means that it is easier for you to choose the vehicle that best suits your desire for convenient connectivity and enhanced peace of mind.
For further details please select a vehicle in the above tool.
The services and subscription rates for {{connectedModel.vehicleLabel}} are as follows:
Not all models and packages available for the selected vehicle come with all Connected Services shown.
To subscribe once your trial has expired, press the SOS button in your vehicle to speak with a live Agent.
* Plus applicable taxes. Amount indicated is an estimated renewal fee (as of April 2018) and subject to change without notice.
** Plus applicable taxes. Amount indicated is an estimated renewal fee (as of April 2018) and subject to change without notice. Check with http://scoutgpslink.com/
for up-to-date price information
Enrollment
Simply follow the steps below, or enroll via your Toyota App
.
Enroll for Connected Services using the SOS Button
Press the SOS button in your vehicle and hold for 1-2 seconds
Acknowledge that this is not an emergency and follow the prompts to reach a live Connected Services agent
Answer a few simple questions, and the Agent will create your profile and let you know the terms and conditions
It is that easy. In addition, there are no costs to enroll, and no personal financial information is required from you at the time of enrollment. Following enrollment, you’ll receive a copy of the terms and conditions and subscriber service agreement by mail. To make any changes to your account, follow the same procedure outlined above, starting with pressing and holding the SOS button.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Apple CarPlayTM
How To Connect
CarPlay lets you access Apple Music, Apple Maps, make phone calls, and send messages all through your car’s touchscreen or with your voice using Siri.
Plug the iPhone 5 or newer device into your vehicle using the data USB port. You will see a pop-up appear with three available options.
If you have only plugged your phone in to be charged, press “Do Not Enable”. If you are a guest driver, select “Enable Once”, if you are a frequent driver you can select “Always Enable”.
If this pop-up does not appear, turn on Apple CarPlay in Projection Settings, which can be found in the Settings menu. Please note that you cannot use Apple CarPlay with more than one device at a time.
Return to your Main Menu Screen. You will see an Apple CarPlay icon replace the tile which previously displayed Projection. Once you touch this icon, you will enter into the Apple CarPlay interface.
How To Navigate Between Entune 3.0 & Apple Carplay
When you tether your Apple iPhone to the Entune 3.0 Display Audio system using Apple CarPlayTM, you may notice that the Entune 3.0 App Suite cannot be accessed. This video will show you how to navigate between the two different systems.
How To Use Siri®
CarPlay allows you to explore apps while driving through the use of Siri voice commands.
GR Supra 3.0 Premium and GR Supra 3.0 A91 Edition feature wireless compatibility with
Apple CarPlayTM – and comes with a 4-year subscription period. Once the trial subscription
expires, paid enrollment is required.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Apple CarPlayTM, Siri®, iPod®, iPhone® and App Store® are registered trademarks of Apple Inc. All rights reserved.
Android AutoTM
What is Android AutoTM
Select 2020 model year and newer Toyota vehicles are now compatible with Android AutoTM. Android Auto brings your favorite smartphone apps into one place, so that you can access navigation, media, and communication apps all through your car’s touchscreen or with your voice using Google Voice Assistant.
How to Connect to Android Auto
Ensure that your Android smartphone is running 5.0 or higher, and that you have the Android Auto app installed from Google Play.
Open the App and “Agree” to the terms, then follow the steps on the screen to give Android Auto permission to access your phones features and apps.
Begin the pairing process by first ensuring that your vehicle is parked and the parking brake is activated.
Press “Set Up” on your vehicle’s main screen followed by “Projection Settings” and ensure that Android Auto is enabled.
Plug your Android phone into your vehicle using the Data USB port.
Return to the vehicle’s main screen and press the Android Auto icon – that has replaced the tile which previously displayed Projection Settings -- to enter the Android Auto Interface.
You are now ready to enjoy all of the features and benefits of Android Auto. Press the Exit icon at any time to return to the main menu in order to access other connected services. Note, you can only use Android Auto with one device at a time.
How To Use Google Voice Assistant
For a distraction-free driving experience use the Google Voice Assistant to complete you commands. To access:
Hold down the Voice Recognition button on your steering wheel and follow the prompt, or
If enabled on your Android smartphone, simply say “Hey, Google”, and then complete you command once you hear the prompt.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Android AutoTM, Google Assistant, Google MapsTM and Google PlayTM are trademarks of Google LLC. All rights reserved.
Service Connect
Select 2020 model year and newer Toyota vehicles come equipped with Service Connect. Service Connect allows you to keep your Toyota in peak condition with Vehicle Health Reports, Warning Light Notifications and more, all through the simple-to-use Toyota App.
To manage the alerts and notifications relating to Service Connect, follow these steps:
Select your account icon in the top right hand corner
Select Notification Settings
Select whether or not you would like push notifications or emails for warning light notifications or vehicle health reports.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Vehicle information and service alerts are provided based on the last time data was collected from the vehicle and may not be up to date. Service Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Apps/services vary by phone carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change at any time without notice. See www.toyota.ca/connected for details. To learn about Connected Services by Toyota data collection, use, sharing and retention, please click here www.toyota.ca/connectedservices-privacy. The Service Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the respective trial period expires, enrollment in paid subscription is required to access the service. Terms and conditions apply.
Remote Connect
Select 2020 model year and newer Toyota vehicles come equipped with Remote Connect. Via the Toyota App, Remote Connect allows you to start and stop your engine* (automatic transmission only), lock and unlock your doors** and check the status of your doors and windows. You can also experience next level connectivity with Guest Driver Settings, Last Parked Location and Driver Score amongst other features. This video will show you how to use these features and provide you with simple steps on how to activate Remote Connect.
Once you have enrolled, open the Toyota App and select “Activate Remote Services” this will prompt a PIN to be sent to the email address you used for enrollment.
On your vehicle’s screen, select Apps and then Remote Connect Authorization. Enter the PIN here.
Select 2020 model year and newer Toyota vehicles which come equipped with Remote Connect offer you the ability to start and stop your Toyota’s engine within a short distance using your key fob. Watch this video for some easy-to-follow steps to get started.
All 2021 RAV4 Prime Models can activate their climate settings using the A/C button on the key fob.
Connecting to the Toyota Action for Google Assistant
Ensure that your vehicle is equipped with Remote Connect, and that you are actively enrolled in the service. (Remote Connect features require an active trial or subscription.)
Sign in to your Google account on the Google Assistant app (note – devices with Android 10.0 have Google Assistant embedded).
Once open, say “Ask Toyota”, Google Assistant will then tell you that your Toyota account needs to be linked to Google. Once you say “Ok”, the Toyota App login screen will appear. Sign in with your Toyota App login credentials.
The vehicle link screen will now display and prompt you to create a 4-digit PIN code (this PIN does not need to match any existing Toyota PIN you may have. It is only used to authorize certain sensitive commands, like starting the vehicle or unlocking the doors.) When ready, press "Save" and Google should now be linked to your Connected Services by Toyota account.
Examples of commands that you can complete include:
“Hey Google, ask Toyota to start my car”
“Hey Google, ask Toyota to stop my car”
“Hey Google, ask Toyota if my car is running”
“Hey Google, tell Toyota to unlock my doors”
“Hey Google, tell Toyota to lock my doors”
“Hey Google, ask Toyota if my doors are locked”
“Hey Google, ask Toyota to check my fuel”
Connecting Amazon AlexaTM to your vehicle
Ensure that your vehicle is equipped with Remote Connect, and that you are actively enrolled in the service. (Remote Connect features require an active trial or subscription.)
Sign in to your Amazon account on amazon.com, or open the Alexa app. Search for and enable the Toyota skill. (You will need an amazon.com account to enable and link the Amazon Alexa Toyota Skill.)
Once enabled, sign in to the skill with your Toyota App login credentials.
Select your vehicle, create and confirm a four-digit PIN, and then select Save. (This PIN does not need to match any existing Toyota PIN you may have. It is only used to authorize certain sensitive commands, like starting the vehicle or unlocking the doors.)
Commands that you can complete include:
“Alexa, ask Toyota what’s my odometer”
“Alexa, tell Toyota to start my vehicle with PIN ____”
“Alexa, tell Toyota to stop my vehicle with PIN ____”
“Alexa, ask Toyota if my car is running”
“Alexa, tell Toyota to unlock my doors with PIN ____”
“Alexa, tell Toyota to lock my doors with PIN ____”
“Alexa, ask Toyota if my doors are locked”
“Alexa, ask Toyota how much fuel is in my car”
Pairing your smartwatch to Toyota App
Select 2020 and newer Toyota models equipped with a Remote Connect trial or subscription allow you to complete remote vehicle commands with select smartwatches.
If you have a compatible smartwatch paired to a compatible smartphone, you can use it to complete select Remote Connect including remote engine start/stop (automatic transmission only) and door lock/unlock. Refer to the Toyota App App Store/Google Play Store description for latest operating system compatibility.
These features can be controlled via the smartwatch’s touch-screen interface. Follow these steps to get started:
Apple Watch®
On your iPhone, visit the Apple App Store and search for “Toyota App”. Then download and open the app.
Read the Toyota App description for the most up-to-date device, iOS and smartwatch compatibility.
Ensure that the Toyota App is installed on the iPhone and you have enrolled in Connected Services.
Open the Apple Watch app and then select the “My Watch” tab. Then scroll down and select the Toyota App.
Enable “Show App on Apple Watch” by setting the toggle to the green position.
Once the Toyota App has synced to the Apple Watch®, open it on the watch.
Follow the prompts on the screen and then review the terms and conditions to complete the process.
Android Wear
Go to the Google PlayTM Store and search for “Toyota App”. Then download and open the app.
Read the Toyota App description for the most up-to-date device, OS and smartwatch compatibility.
Ensure that the Toyota App is installed on the Android device and you have enrolled in your Connected Services.
On the watch, press the power button to wake the device (if needed) and view the list of apps.
Scroll down to the Play Store and select it. You will be signed in with the Google account used to set up the watch.
Within the Play Store, scroll again to find the Apps in the phone section.
Find the Toyota App in this list, and then simply tap its download arrow icon to install it to the watch. Once the app has synced to the Android Smartwatch®, open it on the watch.
Follow the prompts on the screen and then review the terms and conditions to complete the process.
Once you have set up Toyota App with your Apple Watch or Android Wear device, you are ready to continue using your Remote Connect features.
*Replaced with Remote Climate Start for RAV4 Prime Vehicles.
**Door lock and unlock not available on RAV4 Prime vehicles.
Remote Engine start/stop and short range key fob remote start is not available on models with manual transmission.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Remote Connect: Use only if aware of circumstances surrounding vehicle and it is legal and safe to do so (e.g., do not remotely start engine if vehicle is in an enclosed space or vehicle is occupied by a child). Remote Connect is dependent upon an operative telematics device, a cellular connection, navigation map data and GPS satellite signal reception, and other factors outside of Toyota’s control, which can limit the ability or functionality of the system. Registration and app download are required. App and services subject to change at any time without notice. See usage precautions and service limitations in Owner's Manual. To learn about Connected Services by Toyota data collection, use, sharing and retention, please visit www.toyota.ca/connectedservices-privacy. The Remote Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Skills and services subject to change at any time without notice. Certain Alexa functionality is dependent on smart home technology.
Google Assistant is a trademark of Google LLC.
Not all smartwatches are compatible with Remote Connect: as of May 2020, Samsung Gear, Fitbit, Garmin are not compatible. Refer to the Toyota App App Store/Google Play Store description for latest operating system compatibility.’
iPhone, App Store and Apple Watch are registered trademarks of Apple Inc.
Android, Google PlayTM and Android Wear are registered trademarks of Google Inc.
Safety Connect
With Safety Connect, help is just a press of the SOS button away. Ensure you complete enrollment once you receive your vehicle.
Note:
If a green light is illuminating prior to enrollment the system is functioning but you do not yet have an active subscription
If a red light or no light there is a problem with vehicle hardware or the system is inactive. Contact your dealer for assistance.
You are in a severe rear-end collision where the airbags deploy or impact sensors are triggered
This triggers a call from the vehicle's built-in communication device
A 24/7 response centre agent takes call. If you do not respond, the agent contacts emergency services. If you do respond, the agent assesses the situation
The response centre agent contacts the proper authorities and notifies them of your vehicle’s location and situation
The response centre agent stays on the line with you until emergency services arrives
Emergency services arrive
An emergency occurs (e.g., an accident or health issue)
Press the SOS button
Interactive voice response connects you with the 24/7 Safety Connect response centre
The response centre agent determines your vehicle’s location and assesses the emergency
The necessary assistance is dispatched to your exact location
You run into trouble on the road (e.g., flat tire, out of gas, need a tow)
Press the SOS button
The interactive voice response connects you with a 24/7 roadside assistance agent
The agent identifies your vehicle’s location using its onboard cellular and GPS technology
The necessary roadside assistance is dispatched your way
Your vehicle is missing
File a police report and obtain the police incident number
Contact the 24/7 Toyota Customer Interaction Centre (1-888-869-6828), select Roadside Assistance and provide the incident number
The response centre agent will use Safety Connect’s cellular and GPS technology to help local authorities to locate the vehicle
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Safety Connect (Automatic Collision Notification/Emergency Assistance/Enhanced Roadside Assistance/Stolen Vehicle Locator): Contact with Safety Connect™ response centre is dependent upon the telematics device being in operative condition, cellular connectivity availability, and GPS satellite signal reception, which can limit the ability to reach the response centre or receive emergency support. The Safety Connect trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
Stolen vehicle police report required to use Stolen Vehicle Locator.
Destination Assist and Embedded Navigation
Embedded navigation, now with 24/7 access to a Live Agent.
How to Access:
In the navigation menu, select the Destination Icon or press the Voice Recognition button and say “Call Destination Assist”.
The agent can help you look for an exact location or provide recommendations on places to go. Once a location is selected, they will push the route to your navigation system. Up to five locations can be loaded into your navigation system at a time.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Destination Assist Connect: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Availability and accuracy of the information provided by Destination Assist is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway. The Destination Assist trial period is at no extra cost and begins on the original date of purchase or lease of a new vehicle. After the trial period expires, enrollment in a paid subscription is required to access the service. Terms and conditions apply.
SiriusXM
There’s always something good on.
SiriusXM is where moments happen. Like the moment you hear your song. Or you laugh. Or your team takes the lead. Get ad-free music, artist dedicated channels, sports, comedy, news and talk with your free 3 month All Access trial. Listen inside and outside the car and experience SiriusXM on your phone, online and in your home. To continue listening after your free trial, contact SiriusXM Canada directly.
Enhance your Toyota experience with SiriusXM
With your All-Access trial you can unlock the best in audio entertainment when you take delivery of your Toyota.
How to set SiriusXM Radio presets in your Toyota
The preset function on the SiriusXM Radio that came with your Toyota vehicle is easy to use.
How to find the SiriusXM Radio ID in your Toyota
The SiriusXM tuner comes with a unique radio ID. You will need to know it when activating a SiriusXM Satellite service or when reporting a problem.
Welcome to Your Trial
Use the link below to find out more about your trial, and even subscribe online.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
App Suite Connect
Stay connected on every drive.
App Suite Connect gives you simple seamless access to a set of truly useful apps. Plan the perfect night out, find the best route to get there, listen to your favourite tunes along the way, and more. Most apps support voice-activated handsfree commands to keep it safe and convenient.
If you are a current user of App Suite Connect, you may be using the Entune 3.0 App Suite app. This app will stop being supported as of December 2020. Download Toyota App (and delete the Entune 3.0 App Suite Connect app) to maintain your App Suite experience.
Create an Account.
When you download Toyota App for the first time, you will need to create an account to access App Suite Connect. App Suite Connect is a complimentary feature and there are no fees to use it.
Make sure your smartphone is paired to your vehicle via Bluetooth.
For instructions on how to pair your phone, watch the “Know Your Toyota – Pairing a Phone” video or the Know Your Toyota – Bluetooth Troubleshooting video. A detailed Bluetooth pairing guide with step-by-step instructions is also available in Toyota App.
Link to your existing LiveXLive and NPR One accounts.
If you don’t already have an account, you can create one by:
a. Opening Toyota App on your smartphone and selecting LiveXLive / NPR One
b. Following on-screen prompts to create an account
If you are a current user of App Suite Connect, you may be using the Entune 3.0 App Suite Connect app. This app will stop being supported as of December 2020. Download Toyota App (and delete the Entune 3.0 App Suite Connect app) to maintain your App Suite Connect experience.
Available apps within App Suite Connect include:
Smartphone-based navigation that seamlessly connects to your vehicle’s display. To learn more, check out the Know Your Toyota Scout GPS Link videos.
Scout GPS Link is not available on models with embedded navigation.
Find the best fuel prices near you and navigate your way to the station through your embedded navigation or Scout GPS Link.
Search for places to go and things to do with a comprehensive search function and crowd-sourced ratings from other Yelp users. When you find the perfect spot, you can call directly or send the route to your embedded navigation or Scout GPS Link.
Listen to insightful National Public Radio broadcasts on your drive. From news to arts & culture to science & technology and more, there is something for everyone to enjoy.
Note: Prior to using NPR One in App Suite, you must first make an account with NPR One.
Enjoy your ride with an endless variety of original shows, music stations and podcasts.
Prior to using LiveXLive in App Suite, you must first make an account with LiveXLive.
See current conditions or a comprehensive three-day forecast for where you are, or where you’re going.
If your vehicle has embedded navigation, this app is available by pressing the “INFO” button.
Stay on schedule by avoiding congestion on your ride. Before you start your drive, check the app for the most up-to-date listing of traffic incidents in your area.
If your vehicle has embedded navigation, this app is available by pressing the “INFO” button.
Know the score, even when you’re away from the stadium. Choose from a wide range of professional sports leagues and pick your favourite teams to catch all the action.
Stay connected to prominent North American stock exchanges. Search for stocks and add them as favourites so you can see their performance whenever you launch the app.
SCOUT® GPS LINK: Be sure to obey traffic regulations and maintain awareness of road and traffic conditions at all times. Apps/services vary by phone/carrier; functionality depends on many factors. Select apps use large amounts of data; you are responsible for charges. Apps and services subject to change. Availability and accuracy of the information provided by Scout® GPS Link is dependent upon many factors. Use common sense when relying on information provided. Services and programming subject to change. Services not available in every city on every roadway.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Toyota App
Select 2020 model year and newer Toyota vehicles equipped with Remote Connect and Service Connect are compatible with the Toyota App. The Toyota App offers an easy way to enroll in Connected Services by Toyota and manage the services that your vehicle comes equipped with. From remotely starting your engine, to locking your doors, from viewing your fuel level to accessing a vehicle health report, Toyota App helps you stay in touch with your vehicle, no matter where you are. Watch this video for some easy-to-follow steps to get started with Toyota App!
Use Remote Connect and Service Connect (if equipped)
Manage your profile
Set a preferred Dealer
Manage alerts & reports
Enroll for Connected Services using the Toyota App
Open the app and create an account using your email or existing social media accounts.
Add your Toyota vehicle to your garage by scanning it’s VIN via the door jamb or manually inputting the VIN.
Your vehicle will appear on the screen and you can see which services it has available. To use the features, you need to select Enroll.
Once you’ve enrolled, you can create a vehicle nickname, select a preferred dealer and manage your account.
It is that easy. In addition, there are no costs to enroll, and no personal financial information is required from you at the time of enrollment. Following enrollment, you’ll receive a copy of the terms of use by email. You can use the Toyota App to make any changes to your account.
Driving while distracted can result in loss of vehicle control. All set-up of apps for use in vehicle must be completed when the vehicle is not in operation. Some features may be locked out while the vehicle is in gear. To reduce risk of accident while driving, exercise care when using the systems (even with the voice commands) and obey all local laws concerning use of the systems while driving (as some laws prohibit the use of electronic devices while operating a vehicle). Text and email functions only available on supported phones. Devices, cables and adapters are not included and must be purchased separately. Toyota tests certain Bluetooth capable phones for compatibility with Toyota vehicles. Please see your Toyota Dealer for details.
Services are dependent upon connection to a compatible wireless network (either 3G GSM/GPRS or LTE; varies by model), provided by a third-party wireless service provider. Toyota is not responsible for cellular network discontinuance.
Select apps use significant amounts of data and customers are responsible for all data charges. Apps and services vary by phone and carrier; not all services available all the time and in all locations, and are subject to change. A compatible customer phone must be paired. Phone performance depends on software, coverage and carrier. As smartphone operating systems are updated from time-to-time, customers may or may not experience issues with the connectivity between their phone and their vehicle as a result of these updates.
Toyota Supra Connect: This Privacy Notice does not apply to use of Toyota
Supra Connect. Please visit www.supraconnect.ca for relevant terms.
If your vehicle is enabled with a factory installed telematics system known as
connected vehicle services (“Connected Services”), TCI will collect, use and
share personal information and vehicle data to activate and provide the
Connected Services, and for ancillary uses, as set out in this Privacy Notice.
At time of new vehicle purchase, vehicle data transmission is turned ‘on’ and
can be turned off by pressing the vehicle’s SOS button and speaking with our
response centre or by waiving the Connected Services in the Toyota or Lexus
application. If you choose to leave the Connected Services enabled, you
consent to our electronic collection and use of your vehicle data consistent
with this Privacy Notice. If you are uncertain about the type of Connected
Services present in your vehicle, please visit www.toyota.ca/connected for
Toyota vehicles or www.lexus.ca/enform for Lexus vehicles where we provide a
listing.
This Privacy Notice only applies to data collection related to Connected
Services, and DOES NOT apply to data collection in other contexts, for
example, on Toyota or Lexus websites, or on sites that we do not own, operate
or control.
I. INTRODUCTION
This Privacy Notice applies to your personal information and vehicle data that
we collect, use, store, share and secure to provide Connected Services to you.
How We Use, Store, Share and Secure Data From Your Vehicle Equipped With
Connected Services.
When you purchased or leased your vehicle, you had the opportunity to opt-in
to receive Connected Services such as navigation assistance, emergency
services, remote engine start, maintenance alerts, infotainment apps and more.
We provide you with these services by collecting and using your personal
information and vehicle location, health, and driving data.
Safety Connect
Your vehicle’s Safety Connect feature provides roadside and emergency
assistance, automatic collision notifications, and stolen vehicle assistance.
Safety Connect uses your Location Data (your vehicle’s latitude and longitude)
to determine where your vehicle needs assistance, your Personal Information
(such as your name, address, phone number, email address, etc.) to verify your
account, and your Voice Recordings (when you call our response center) for
quality assurance.
Service Connect
We use your Vehicle Health Data (such as odometer readings, fuel level, and
diagnostic trouble codes) for the Service Connect application, which sends
your vehicle health reports and alerts you of needed maintenance.
Remote Connect
Certain Remote Features such as vehicle finder, remote door lock and unlock,
guest driver monitor, and vehicle alerts use your Location Data to find your
vehicle, and Vehicle Health Data to provide status updates.
Destination Assist
Your vehicle’s Destination Assist feature allows you to choose a place of
interest, a location on the map, one of your favorites, a destination from
your history, or enter an address or coordinate. We use your Location Data and
your Personal Information (to verify your account) to offer these features.
App Suite and Toyota/Lexus+ Compatible Third Party Services
On select vehicles, this is available even if you do not have a subscription
for Connected Services. To use the App Suite, you must download the
application and accept the End User License Agreement. When you use our App
Suite for traffic, fuel, weather, music or other apps, you will need to sign
into your account with each Compatible Third Party Service in the App Suite
and we will pass that information to that Compatible Third Party Service. We
will use Voice Recordings to improve our responses and voice recognition. To
facilitate functionality of your App Suite and linked Third Party Services,
your vehicle may share your Location Data and Voice Recordings transcriptions
with your Third Party Services and upon their receipt, the Third Party’s
privacy policy and terms of services, control.
We Protect Your Data
We continuously strive to protect the data we collect from you and your
vehicle. We use a dedicated private and secure wireless network. Your vehicle
is designed only to respond to commands from you and from us and only for
those features we provide, including door unlock, remote engine start and
vehicle location.
Your contact information (name, address, phone number, email), provided when
you subscribe for Connected Services, is retained in secure servers.
Your Responsibilities
Your responsibilities include, but are not limited to, informing passengers
and drivers of your vehicle that data is collected and used by us, and
notifying us of a sale or transfer of your vehicle. If you do not notify us of
a sale or transfer, we may continue to send reports or data about the vehicle
to the primary subscriber’s contact information currently on file, and we are
not responsible for any privacy related damages you suffer.
II. COLLECTION AND USE
A. We Collect and Use Your
Personal Information
When you subscribe, you may choose to share your name, address, phone
number, email address, language preference and other personal
information with us so we can provide Connected Services and communicate
with you. If you do not indicate a Preferred Servicing Dealer, we may
use your postal code collected by your dealer at point of vehicle
purchase to assign one to you. You may opt to receive phone calls
regarding vehicle health data and dealer services from your assigned
dealer. (See Vehicle Health Data, in Section B.4. below.)
B. On a Regular and Continuous Basis We Remotely Collect and Use Your
Vehicle Location Data
We use your latitude and longitude at a particular point in time
(“Location Data”) to deliver Connected Services to you and for quality
confirmation, data analysis, research and product development. We record
and transmit your Location Data when you contact us for emergencies,
roadside assistance, stolen or missing vehicle or missing persons and
destination services.
Remote Connect Data
At last Ignition Off, we may collect the Real Time Status of your
vehicle (i.e., Location, status of powered doors, windows, hood, trunk,
sunroof, hazard lights, odometer reading, fuel economy, trip distance,
distance to empty) so you can remotely access your vehicle’s most recent
information. Toyota uses this information to deliver services to you.
Driving Data
Driving Behavior Data (“Driving Data”) includes the acceleration and
speed at which your vehicle is driven, travel direction, and use of the
steering and braking functionality in your vehicle. Driving Data is used
to deliver Connected Services to you, and for quality confirmation, data
analysis, research, and product development.
Vehicle Health Data
Vehicle Health Data may include odometer readings, fuel level,
Diagnostic Trouble Codes and related data from the vehicle’s on-board
diagnostic system to identify malfunction events. Related data includes
engine coolant temperature, fuel injection volume, and engine rotation
per minute (RPM) and other data to assist in identifying issues and
analyzing the performance of the vehicle. For hybrid vehicles, Vehicle
Health Data includes hybrid battery data correlated to vehicle latitude
and longitude.
If you opt-in to Service Connect, we use Vehicle Health Data to tell you
when your vehicle is due for maintenance or service (“Maintenance
Notifications”), to provide you with Vehicle Health Reports (maintenance
and malfunction statuses, and service campaign and safety recall
information) and Vehicle Alerts (notifications when your vehicle reports
malfunction-related events) and to contact you.
Vehicle Location, Driving and Health Data, linked to your VIN and
contact information, will be available to Toyota, its parent and
commonly controlled affiliates and its business partners for the
purposes described above. The electronic Vehicle Location device records
your Location at the point of signal initiation and your voice and that
of your vehicle’s occupants if you speak with the Response Center from
your vehicle or any other source. Therefore, for yourself, your
vehicle’s occupants and anyone contacting us on your behalf, you consent
to all such monitoring and recording.
We may also share the data with other third parties when required by
law, legal process or litigation or for customer service purposes (see
Section IV below). Except as otherwise set forth in this Section, we
will not share this data with our third party vendors or business
partners for any other use unless we receive your prior express consent.
To determine if your vehicle transmits your location information, for
Toyota vehicles call 1-888-869-6828 and for Lexus vehicles
1-800-265-3987.
Multimedia Screen Data
We may collect and use Multimedia Screen Data (how you interact with
your screen) for quality confirmation, data analysis, research and to
improve functionality and product offerings.
C. As Initiated By You, We Remotely Collect and Use Your Voice Recordings
If you or anyone in your vehicle speaks with the Response Center for purposes
of Automatic Collision Notification, Emergency and Roadside Assistance, Stolen
Vehicle Location, your conversation will be recorded to deliver services to
you and for quality assurance.
D. Other Uses
Where applicable, we use Vehicle Location Data, Driving Data, Vehicle Health
Data, data derived from Destination Assist, Remote Connect, Service Connect, ,
Traffic and Weather, and Safety Connect (which includes automatic collision
notification, roadside, emergency and stolen vehicle assistance) and in select
circumstances Personal Information for the following purposes:
Evaluate and improve safety.
Develop new vehicles and features.
Confirm, maintain, improve equality.
Analyze data (e.g., vehicle trends).
Prevent fraud or misuse of the services, including enforcing the service
Terms.
Support laws and legal process.
Protect the rights, property or safety of you or others
III. STORAGE OF INFORMATION
Personal Information and Vehicle Location, Driving, Health, Screen and Voice
Data may be processed and stored outside of Canada where it could be subject
to disclosure to law enforcement agencies or courts as required by local laws.
Personal Information
We store your Personal Information for four years after expiration of your
subscription for Connected Services. It is stored in the United States.
Vehicle Location, Driving, and Health Data and Screen and Voice Data
1. Data collected from your vehicle is stored for different periods of time.
It is stored in the United States and a small subset of vehicle telematics
information (non-personal) is stored in Japan.
Voice Recordings
If you speak with the Response Center, your conversation may be recorded
and stored for two years; and a transcript of your conversation may be
stored for four years as required by law and to support requests from
you or law enforcement.
Location Data, Driving Data, Multimedia Screen Data and Vehicle Health Data
We will store such data for a period of time not to exceed 20 years from
the date of receipt by us, unless otherwise required by law, legal
process or litigation.
2. Remote Services. In order to respond to a remote request
from you, we store the Real Time Status and location of your vehicle from the
last Ignition Off. Only the latest Real Time Status and Location Data are
retained; the old data is purged. You and your dealer (if you consent to share
with your dealer) will have access to your Vehicle’s last 12 monthly Vehicle
Health Reports and your most current Vehicle Health Data.
3. Remote Connect Data. Data is transmitted from Toyota to
the Remote Application for you to view when you remotely request “Real Time
Status” of your vehicle. Toyota will only store the Real Time Status and
Location of your vehicle from the last Ignition Off for the purpose of
delivering your vehicle’s most recent information in support of the services.
We retain the data for four years, unless we are required to retain the data
for a longer period of time prescribed by law, legal process or litigation. If
you speak with the Response Center from your vehicle, you may be recorded. We
may retain the recording for four years or a transcript of the recording for
two years as required by law and to support requests from you and law
enforcement.
4. Exception. We may be required to keep your Personal
Information for longer periods of time than indicated above, if mandated by
law or legal process or in the event of litigation.
IV. SHARE
Personal Information
We share your Personal Information with:
Emergency Responders
To provide emergency assistance to you with our Safety Connect feature.
This includes Roadside Assistance Providers.
Our Affiliates
To support vehicle improvement. Also, if your Lienholder/Lessor is
Toyota Credit Canada Inc. (TCCI) and TCCIrequests that we find your
vehicle because of (1) alleged fraud or (2) breach of your lease, retail
installment contract or vehicle loan with TCCI, we can try to locate
your vehicle and share that location with TCCI. TCCI will be required to
contact us directly and provide us with the information we request to
verify the fraud or breach of your lease, retail installment contract,
or vehicle loan.
Our Parent Company
We may also share your Personal Information to support safety, research,
analysis and product development by our parent company, Toyota Motor
Corporation.
Third Party Service Providers
We contractually bind third parties to handle your Personal Information
in accordance with this Notice. For example, Toyota Connected North
America, Inc. provides customer support and the other services that are
part of your Connected Services, and apps such as LiveXLive (music
streaming) will store and use the information you provide to them in
order to verify your account and provide you with their services.
Law Enforcement
We DO NOT share your Personal Information with law enforcement unless we
are required to do so by law or legal process, in response to government
investigations, as may be required for national security, or where we
believe it necessary to prevent harm, injury or loss.
If you do not notify us of a sale or transfer of your vehicle, we may continue
to send reports or other information about the vehicle or account to the
subscriber’s contact information currently on file with us. In such case, we
are not responsible for any privacy related damages you may suffer.
We DO NOT share your Personal Information with:
Data Resellers
Social Networks
Ad Networks
Your Vehicle Location, Driving, and Health Data
We may share the following data with you and our affiliates and business
partners for quality confirmation, data analysis, research and product
development. We also share the following data with other third parties if
required by law, litigation, legal process, customer service and our
legitimate business purposes.
Location Data
We may share your Location Data, linked to your VIN and contact
information, with emergency responders, roadside assistance providers,
law enforcement, our affiliates and third party service providers acting
on our behalf. With your consent, if your vehicle is stolen or you are
attempting to locate missing persons, we can try to locate your vehicle
and share that Location with local authorities. We can work with local
authorities to recover the vehicle utilizing the vehicle’s GPS.
Automatic Collision Notification operates so that if the airbag sensor
is tripped or there is a severe rear-end collision of your vehicle, your
vehicle will send an electronic signal to our Response Center and record
and transmit your Location, so that we can share your contact
information and Location with emergency responders and provide
assistance to you. If you press the “SOS” button, your vehicle will send
an electronic signal to our Response Center and record and transmit your
Location so that we can share your contact information and Location with
third party responders and provide assistance to you.
Voice Recordings
We share Voice Recordings with you and law enforcement to support
requests related to litigation and investigations. We may also share
them with our third-party service providers, acting on our behalf.
Remote Services
We share Real Time Status only with you. We share the location of your
vehicle based on last Ignition Off to assist you in finding your
vehicle. When you press the “Destination Assist” button on your
in-vehicle navigation unit, your vehicle will send an electronic signal
to the Response Center which identifies your Location to the Response
Center Agent who answers your call.
Multimedia Screen Data
We may share your Multimedia Screen Data with our parent company for
quality confirmation, data analysis, research and to improve
functionality and product offerings.
Driving Data
We share Driving Data with our affiliates and business partners so we
can work together to develop better and safer products.
Vehicle Health Data
If you opt-in to Service Connect, your most current Vehicle Health Data,
linked to your VIN and contact information, and last 12 monthly Vehicle
Health Reports will be made available to you and your dealer for its own
use.
Aggregated Data Sharing
We may sometimes share anonymized and aggregated Vehicle Location,
Driving and Health Data with third parties for education and research
related to environmental and energy issues, advanced technologies and
usage analysis.
Compatible Third Party Services
We may send Location Data and Voice Recording transcriptions to
compatible Third Party Services or technologies you have voluntarily
linked to your Connected Services account.
V. SECURITY
We take information security seriously.
We continuously strive to protect the data we collect from you and your
vehicle by employing our industry’s best practices through our formal security
program.
Our formal security program includes:
System Defenses - We designed the Connected Services technology in your
vehicle to resist security vulnerabilities. We employ layers of defense to
drive strong safeguarding practices, such as but not limited to, code and
design reviews, regularly scheduled security testing, firewalls, intrusion
detection systems, and encryption.
Private Network – When your Vehicle Location, Driving and Health Data is
transmitted from your Vehicle to us, we use a dedicated private wireless
network. In addition, your vehicle is designed only to respond to commands
from us and only for those available features we provide such as door
lock/unlock, remote engine start/stop and vehicle location.
No Warranties – Please note, however, we cannot completely ensure or warrant
the security of any information transmitted to us by you or your vehicle.
Your use of your vehicle’s Connected Services is at your own risk. You have
the option to deactivate your Connected Services by contacting us via the
SOS button in your vehicle, by calling Customer Care, or via your Connected
Services App and requesting deactivation.
VI. CHOICE
Choices
We give you choices about what data you share with us.
Opt-in/Opt-out
You may opt-in or opt-out of Service Connect.
You may opt-in to share Vehicle Health Data with your dealer for its own
use and allow your dealer to contact you phone for service appointments
and service-related marketing at the number you provided. You may
opt-out of receiving phone calls about upcoming service appointments and
other service-related marketing messages from your dealer by contacting
us at 1-888-869-6828 for Toyota vehicles and 1-800-265-3987 for Lexus
vehicles or by using the Connected Services app. These are the exclusive
methods to opt-out for service appointment and service-related marketing
phone calls from your dealer. Please allow five business days to process
revocation status.
If you opt-out of Service Connect, you will not receive Maintenance
Notifications, Vehicle Alerts, and Vehicle Health Reports and your
Vehicle Health Data will not be sent to us or your dealer.
You may opt-in or opt-out of Fuel Cell or Electric Vehicle Plug-in
Hybrid Vehicle Applications. If you opt-out, your Vehicle will not send
us Ignition Off data, such as the Location, status of powered doors,
windows, trunk, hood, sunroof, hazard lights, odometer reading, fuel
economy information, and distance to empty.
Review and Update
You may also review and update your Personal Information at any time by
contacting us. (See Section IX.A2, A3, and A4.)
Deactivation
When you lease or buy a vehicle equipped with Connected Services, data
collection is active. You may deactivate Connected Services at any time
by contacting us; and we will no longer collect your Personal
Information and Vehicle Location, Driving and Health Data.
VII. CONSENT
You Agree To This Privacy Notice When You:
Purchase or Lease a vehicle equipped with Connected Services.
Use Connected Services in your vehicle.
Agree to your subscription agreement.
Agree to an End User License Agreement for your App Suite.
Use Compatible Third Party Services.
VIII. AGREEMENT
Sample Agreements. To view samples of the most recent
agreements, please go to the Connected Services by Toyota or Lexus Enform
website www.toyota.ca/connected for Toyota or www.lexus.ca/enform for Lexus.
IX. CONTACT US
Contact Us
If you have questions or concerns about our Privacy Notice, or would like to
deactivate your Connected Services, update your Personal Information collected
as part of Connected Services, or opt-in or opt-out from particular features,
please contact us.
LEXUS VEHICLES:
Phone: 1-800-265-3987
Toyota Canada, One Toyota Place,
Toronto, ON, M1H 1H9
TOYOTA VEHICLES:
Phone: 1-888-869-6828
Toyota Canada, One Toyota Place,
Toronto, ON, M1H 1H9
You may also contact our Privacy Officer by mail at Toyota Canada Inc., One
Toyota Place, Toronto, Ontario, M1H 1H9 or by telephone: for Toyota:
1-888-869-6828 and for Lexus 1-888-869-6828 and for Lexus vehicles
1-800-265-3987.
X. CHANGE TO THE PRIVACY NOTICE
Toyota Canada reserves the right, at any time, to modify this Connected
Services Privacy Notice at Toyota Canada’s sole discretion, and you agree to
be bound by any such modifications, which shall be effective immediately upon
the revised Privacy Notice being posted on Toyota Canada’s web sites
NOTE: If you did not accept the Agreement, please notify us within 15 days of taking delivery of the vehicle and we will
cancel your Services. Failure to cancel your Services within 15 days of receipt of the Agreement will be deemed
acceptance of the Agreement.
Agreement:
If you have any of the following vehicles, here are the agreements that apply to your vehicles
