Yes. Press the SOS button in your vehicle, provided it has not been disabled, and speak to an Agent or call Dial and Call1-800-290-4431.

To enroll, push the SOS button located in the overhead console for 1-2 seconds and then follow the recorded prompts to reach a Response Centre Agent. Only vehicles equipped with an SOS button require enrollment.

Press the SOS button in your vehicle and follow the prompts to reach a Response Centre Agent and state that you wish to make a change(s) to your account. Once the Agent verifies your identity using your profile passcode, they will facilitate your request(s).

App Suite services were discontinued in October 2023.

Depending on the vehicle, the following services are affected - Alexa®, NPR One®, iHeartRadio®, LiveXLive®, Scout® GPS Link, Destination Search, Saved Destinations, H2 Station Finder (where applicable), Fuel, Sports, Stocks, Traffic, Weather.

Multimedia display notifications, Remote Authorization, HD Traffic and HD Weather (where applicable) will not be impacted for vehicles that support these features.

For certain models and model years, a software update will be was made available on in October 30, 2023, to remove relevant icons from the multimedia display. App Suite can also be removed for most vehicles by deleting personal data. Any saved preferences you have, such as Contacts or saved radio stations, on the multimedia display will be lost as a result and require you to save them again. If you require assistance with this, you can contact Customer Service for further questions at 1-888-869-6828.

App Suite services were discontinued in October 2023. If you continue to receive App Suite error messages, you can select Delete Personal Data in your audio unit. This will also remove any saved preferences you have such as Contacts or saved Radio stations on the multimedia display as well.

Guests were notified about the possibility that application changes may occur over time when they registered for this functionality. Registered/active users can also see an announcement within the Toyota app.

Please check your app store for alternative options that may be available for you.

Support for Scout GPS Link ended on October 30, 2023.

* Applicable models only

Please check your app store for alternative options that may be available to you.

Users were notified in October 2023 that refunds requests should have been submitted before Nov 30, 2023,via [email protected] for next steps. After this date, Telenav will no longer process refunds. More information on requesting a refund can be found on Telenav’s website

Scout GPS Link – Discontinued as of Oct 30th, 2023 – TELENAV SUPPORT HELP CENTER

Contact Telenav support by emailing [email protected]

For the following vehicles, you can cancel your subscription at any time by calling Dial and Call1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

* Applicable models only

For the following vehicles, you can cancel your subscription at any time by calling Dial and Call1-800-290-4431 or by pressing the SOS button from within your vehicle and speaking with a Response Centre Agent. Cancellation requests will be processed in the month they are received and services terminated at the end of that same month. (Example: If a request to cancel service occurs after the start of the month, services will remain active until the end of the month at which time they will terminate.)

As wireless technology continues to evolve, telecommunications providers in Canada are making significant changes to their legacy communications infrastructures and network capabilities. As part of this process, these third-party providers have elected to start to discontinue the provision of 3G wireless services. This means that devices and services that currently require 3G wireless networks to function, including hardware installed in motor vehicles, will no longer work in certain areas beginning December 31, 2025.

This discontinuance of 3G wireless network services is occurring in phases. Bell and Telus have announced they will begin by discontinuing 3G wireless network services in Manitoba by December 31, 2025.  Visit the Bell website or the Telus website for more information on the status of their 3G network.

Telecommunications providers are discontinuing 3G services in favor of newer and more advanced LTE networks. Although these circumstances were created by factors beyond our control, we sincerely regret any inconvenience this may cause.

3G wireless network discontinuance is controlled by telecommunications providers. Although we will endeavor to notify users, we do not control the timing of discontinuance. Visit the Bell website or the Telus website for more information on the status of their 3G network.

On affected vehicles, Toyota Safety Connect® , Destination Assist and traffic and weather services will no longer function in the province of Manitoba as of January 1, 2026. Affected Safety Connect® services include Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance SOS button and Stolen Vehicle Locator. 

To confirm that Safety Connect is functional, check the indicator by the Emergency Assistance (SOS) button and check the DCM signal indicator.

Needed for Safety Connect Service	Green Indicator illuminated and DCM Signal indicator Active	Loading ...
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No Safety Connect Service	No Green Indicator or DCM Signal Indicator grey and no bars	Loading ...
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Please note that the green indicator must be illuminated, and the DCM indicator must show service for Safety Connect to be functional.

There are no available retrofit options.

Note: Safety Connect®, Destination Assist, and traffic and weather services vary by model.

Yes, subscriptions can continue to be renewed on a month-to-month basis. Services will not be available in areas without a 3G network.

On affected vehicles, Safety Connect® will no longer function in the province of Manitoba as of December 31, 2025, at 11:59 p.m. CST(?). As of that date, Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance (SOS) button and Stolen Vehicle Locator will no longer be available. If you experience an emergency in the affected areas, call 911 or the local emergency services line immediately.

Existing paid subscriptions will be unchanged. If you have questions about your subscription plan, please call 1-888-869-6828.

Yes.  Affected vehicles with embedded navigation will lose traffic and weather services.