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COVID-19 Response - A letter from Toyota Canada President and CEO, Larry Hutchinson

Mar 20, 2020

Toyota Canada has no greater mission than helping you and your loved ones move safely. Though the situation surrounding the COVID-19 (Coronavirus) pandemic is evolving rapidly, we felt it was important to let you know the steps that we are taking to ensure that we continue to serve you, safely and reliably.

First and foremost, health and safety.

Nothing is more important than the health and safety of our customers, dealers, team members, vendors and communities. We will continue to act in a timely manner and base our decisions on the guidance we receive from national, provincial and local public health authorities. We are also ensuring all team members are aware of the important role they play in staying safe and keeping others safe.

We're here for you.

We know that you rely on your vehicle to keep your family safe and healthy, so we are doing everything possible to ensure all of the necessary support is in place for you to have your vehicle serviced and repaired.

As usual, our Toyota Roadside Assistance and Customer Service team is available to support you at 1-888-TOYOTA-8 or

To know the exact status of your Toyota dealership, please check with them directly for up-to-the-minute information:

Toyota Financial Services is also here to support you through these exceptional circumstances, offering payment relief to customers on a case-by-case basis. Customers can request payment relief by calling the Toyota Financial Services customer service centre at 1-800-661-3062. If you require other account information, you can log into the Toyota Customer Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It’s quick and available 24/7.

You may have questions. We're ready to answer them.

The events of recent days have been concerning and disruptive for all of us.

Due to the rapidly evolving nature of the COVID-19 situation, anything could change. With that, know that we are committed to servicing your needs as reliably as possible. Along with our dealers, we are closely monitoring the situation and making contingency plans in an effort to be able to continue to serve our customers should major changes in the way we operate need to take place.

Meanwhile, we are here to answer any questions you may have - from lease turn-ins to upcoming service appointments. And we will, of course, update you on any further changes to our operations.

As always, I thank you for putting your trust in Toyota, and for your continued support.

Larry Hutchinson

President and CEO

Toyota Canada Inc.

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